Montrose Ford in Fairlawn

I had to call the dealership numerous time about a SUV I bought 6 months ago.the car has been to the dealership twice since I bought it . I finally talked to Chris Mills the GM who basically said that he di bought 6 months ago.the car has been to the dealership twice since I bought it . I finally talked to Chris Mills the GM who basically said that he didn't believe that I called numerous times.I spent over 20k on this vehicle I explained to him that the SUV was still having issues he said why don't you bring it in and we will see if we can help you out. I had already had a quote from a Certified Cadillac dealership. When I went I told him I'm sure you don't care Chris said that's not true we will help you out . He had Ricky from service come and talk to me he asked me what was wrong I explained the issues . Ricky said let me look at it and I will call you back he called me several hours later and guess what it was $879 and my quote from the cadallic dealership was $497 that was parts and lobor. Way to take care of me Chris and Ricky sold me a piece of garbage SUV can't pass emissions they lied to my face and I can't afford to fix it. I would hate to see how bad it would have been if Chris Mills didn't care!!!!!!!! Lesson well learned never go to Montrose More

Let's face it. Buying a new car is very exciting. I was a bit nervous at first but when I was working with Dan, he helped me get exactly what I wanted. I was able to get a good amount for my trade in. We we bit nervous at first but when I was working with Dan, he helped me get exactly what I wanted. I was able to get a good amount for my trade in. We were able to work out very affordable payments. My new truck was glowing clean when I came to pick it up, I am so very happy with it. If uou are interested in a vehicle, I recommend working with Dan. More

I had a horrible experience with the salesmen of montrose ford. They were rude, condescending, and completely unprofessional. They would make us wait almost 1 hour before speaking with us, and even when I sa ford. They were rude, condescending, and completely unprofessional. They would make us wait almost 1 hour before speaking with us, and even when I said I was interested in a brand new car, they still would not help. I have never seen such poor customer service in my life, and I know several other people who feel the same. I would never recommend montrose ford for anything. Especially not to work with billy Edwards. The way he speaks to customers should never be allowed! Do not go here! More

I took my car in for an oil change. They said they checked my coolant and brakes and both failed their test. They said my coolant was contaminated and the brakes and rotors needed replaced. I took t checked my coolant and brakes and both failed their test. They said my coolant was contaminated and the brakes and rotors needed replaced. I took the car in to another Ford dealer for a second opinion. That Ford dealer said both were in great shape and needed no work. I feel completely taken advantage of. I purchased the automobile here and will never trust their service or buy another car from them or any other Montrose Dealer. I walk away from this experience believing they have a culture of deceipt. More