Montrose Ford in Fairlawn

No pressure from knowledgeable staff. Though it was clear that it made the most sense for us to wait to purchase a vehicle, the associate still gave us A1 service even though we weren't go Though it was clear that it made the most sense for us to wait to purchase a vehicle, the associate still gave us A1 service even though we weren't going to buy a car right then. More

Exceptionally well service. Came in just to see what my options are in my current vehicle. Marvin was incredibly honest in an extremely tactful way. I’ve never been completely co Came in just to see what my options are in my current vehicle. Marvin was incredibly honest in an extremely tactful way. I’ve never been completely comfortable in a car dealership! When it’s time, I’ll be back. More

Great customer service! Brian listened to me and my needs and wants for my vehicle. He chose the Focus for me based on those needs and my budget. It is the perfect size, colo Brian listened to me and my needs and wants for my vehicle. He chose the Focus for me based on those needs and my budget. It is the perfect size, color, and just perfect for me. He was very knowledgeable about the entire process and explained everything to me. It was my first car buying experience and thanks to Brian, I will be a Montrose Ford customer for life. More

My new Ford Fusion - Jess Bradford Love Love Love my Ford Fusion Hybrid!!! Great gas mileage. Smooth ride and so responsive. The touch screen console and hands free features are all I Love Love Love my Ford Fusion Hybrid!!! Great gas mileage. Smooth ride and so responsive. The touch screen console and hands free features are all I was looking for and more. Thank you Jess Bradford for recommending the Fusion Hybrid after listening to all of my wants and must haves. Buying a car has never been this easy before and such a deal. From you listening to my list and then finding me exactly what I wanted. Then the financing and the paperwork were just a breeze. Already had my first oil change and the service department was awesome. Everyone was so friendly. Even washed my car. I have recommended Jess to several friends and family already along with anyone that mentions they are thinking of a new car. Anyone looking for a car or truck should call Jess Bradford. She will take care of you. Thanks again Jess!!!😊 More

Great team at Montrose Ford My wife and I had a great buying experience at Montrose Ford as Mike our sales person did a great job and his manager Mike were awesome. Thank you My wife and I had a great buying experience at Montrose Ford as Mike our sales person did a great job and his manager Mike were awesome. Thank you both 🙏🏻 as I got a awesome F-150 King Ranch now that I will definitely enjoy and appreciate the great experience we had getting our new Ford from Montrose!!! More

The greatest experience ever Montrose ford of fairlawn is one of the best car dealerships ever, they helped me in a time when I really needed a dependable vehicle.They worked wi Montrose ford of fairlawn is one of the best car dealerships ever, they helped me in a time when I really needed a dependable vehicle.They worked with me to make a really challenging time in my life to obtain a vehicle a smooth process and a experience I will never forget.My salesman Rick Wallace made the experience a great one.Along with Jamin Glenn special finance manager their team work made my experience great and memorable,life changing ,thanks guys for helping in a true time of need. More

Car was in for service and warranty work. Never feel the Service Representatives are trying to sell me products/services unless it is truly needed. EVERYONE I meet at Montrose is courteous an Never feel the Service Representatives are trying to sell me products/services unless it is truly needed. EVERYONE I meet at Montrose is courteous and very helpful. On my last visit, Kristen demonstrated what a professional is. Explained what I needed, gave me a realistic time when the vehicle would be ready, and insured my car was washed and ready to go! I know that if I didn't have Kristen, Andre or one of the other service reps would have pleased me as well. More

BILL STARCHER EXCEEDED MY EXPECTATIONS AS A CUSTOMER. I BROUGHT MY 2014 FORD F-150 XLT IN FOR A TRANSMISSION PROBLEM TODAY AND MET TWO OF THE NICEST PEOPLE I HAVE HAD THE PLEASURE OF DOING BUSINESS WITH I I BROUGHT MY 2014 FORD F-150 XLT IN FOR A TRANSMISSION PROBLEM TODAY AND MET TWO OF THE NICEST PEOPLE I HAVE HAD THE PLEASURE OF DOING BUSINESS WITH IN A LONG TIME. RHONDA YEAGER WAS FIRST TO HELP ME WITH HER BEAUTIFUL SMILE AND GENUINE CONCERN FOR MY PROBLEM, RHONDA INTRODUCED ME TO HER SERVICE MANAGER BILL STARCHER WHO TOOK CARE OF ME , ONCE AGAIN IMPRESSING ME WITH HIS PRODUCT KNOWLEDGE AND PROFESSIONALISM . I HAVE BEEN A CUSTOMER OF MONTROSE FORD FOR SOME YEARS NOW , THE SERVICE AND PROFESSIONALISM THAT I RECEIVE FROM THE WHOLE STAFF KEEPS ME COMING BACK YEAR AFTER YEAR. RONALD V. NICHOLS RETIRED PRESITENT, NICHOLS & SONS SHELL INC. More

Excellent Customer Service - No Pressure First time ever to purchase a Ford. Mark Menhorn, my salesman was extremely helpful and answered all my questions. Never felt pressured or belittled First time ever to purchase a Ford. Mark Menhorn, my salesman was extremely helpful and answered all my questions. Never felt pressured or belittled in any way. The best experience I have ever had buying a new car. Would recommend this dealership to anyone. More

No pressure sales people! The worst part of buying a new car can be pushy sales people. Esp when you think you are not getting a deal and they are putting pressure on you and t The worst part of buying a new car can be pushy sales people. Esp when you think you are not getting a deal and they are putting pressure on you and then they get their boss to come over and he starts to pressure you! Well,,, you get none of that at Montrose Ford. Amedeo and Rick were the best to work with. No matter what I asked, no matter how many times I had to go over the deal, no matter how many times we talked about the price and the car options, they both were patient with me and fully listened to me and my concerns. I left there the proud owner of a 2017 Ford Fusion SE AWD with all the options on it I wanted. Even the guy who did the financing for me made the experience easy and stress free. Believe me this is a big purchase for me and I would not have bought it if I did not feel I was getting a deal. I would go back and buy from them again! Thank you Montrose Ford! More