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Montrose Ford
Fairlawn , OH
595 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 595 reviews
December 11, 2012
I just purchased my second car from Montrose Ford and once again I was completely satisfied with the salesman and service advisor, and in particular with the quality of the Ford Flex. once again I was completely satisfied with the salesman and service advisor, and in particular with the quality of the Ford Flex. More
by jeff107
Employees Worked With
Bob Titus and Rich Thurmer
October 12, 2012
I had to call the dealership numerous time about a SUV I bought 6 months ago.the car has been to the dealership twice since I bought it . I finally talked to Chris Mills the GM who basically said that he di bought 6 months ago.the car has been to the dealership twice since I bought it . I finally talked to Chris Mills the GM who basically said that he didn't believe that I called numerous times.I spent over 20k on this vehicle I explained to him that the SUV was still having issues he said why don't you bring it in and we will see if we can help you out. I had already had a quote from a Certified Cadillac dealership. When I went I told him I'm sure you don't care Chris said that's not true we will help you out . He had Ricky from service come and talk to me he asked me what was wrong I explained the issues . Ricky said let me look at it and I will call you back he called me several hours later and guess what it was $879 and my quote from the cadallic dealership was $497 that was parts and lobor. Way to take care of me Chris and Ricky sold me a piece of garbage SUV can't pass emissions they lied to my face and I can't afford to fix it. I would hate to see how bad it would have been if Chris Mills didn't care!!!!!!!! Lesson well learned never go to Montrose More
by Kilo 1217
Employees Worked With
Chris mills
September 08, 2012
Let's face it. Buying a new car is very exciting. I was a bit nervous at first but when I was working with Dan, he helped me get exactly what I wanted. I was able to get a good amount for my trade in. We we bit nervous at first but when I was working with Dan, he helped me get exactly what I wanted. I was able to get a good amount for my trade in. We were able to work out very affordable payments. My new truck was glowing clean when I came to pick it up, I am so very happy with it. If uou are interested in a vehicle, I recommend working with Dan. More
by karricks
Employees Worked With
Dan Russell
April 02, 2012
I had a horrible experience with the salesmen of montrose ford. They were rude, condescending, and completely unprofessional. They would make us wait almost 1 hour before speaking with us, and even when I sa ford. They were rude, condescending, and completely unprofessional. They would make us wait almost 1 hour before speaking with us, and even when I said I was interested in a brand new car, they still would not help. I have never seen such poor customer service in my life, and I know several other people who feel the same. I would never recommend montrose ford for anything. Especially not to work with billy Edwards. The way he speaks to customers should never be allowed! Do not go here! More
by MeganEk1586
Employees Worked With
Billy Edwards
September 19, 2011
I took my car in for an oil change. They said they checked my coolant and brakes and both failed their test. They said my coolant was contaminated and the brakes and rotors needed replaced. I took t checked my coolant and brakes and both failed their test. They said my coolant was contaminated and the brakes and rotors needed replaced. I took the car in to another Ford dealer for a second opinion. That Ford dealer said both were in great shape and needed no work. I feel completely taken advantage of. I purchased the automobile here and will never trust their service or buy another car from them or any other Montrose Dealer. I walk away from this experience believing they have a culture of deceipt. More
by jkh
Employees Worked With
Rick Thurmer
