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Montrose Ford
Fairlawn , OH
595 Reviews
Montrose Ford of Fairlawn features a complete selection of new Ford vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Fords. With an award-winning service department, on-site collision center and fleet department, Montrose Ford of Fairlawn is proud to serve the Fairlawn, Akron, Wadsworth, Medina, Copley and surrounding communities. Montrose Ford of Fairlawn has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Montrose Ford of Fairlawn is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 595 reviews
October 14, 2025
Exceptional experience and service! Matt Mills provided a stress free experience and will recommend him as an excellent point of contact at Montrose Ford of Fairlawn. Matt Mills provided a stress free experience and will recommend him as an excellent point of contact at Montrose Ford of Fairlawn. More
by hseikel
Verified CustomerEmployees Worked With
October 13, 2025
It was easy to get a service appointment. I was also kept informed of the windows' issue. And all 4 of the employees were extremely courteous. Also, I really appreciate convenience of your pi I was also kept informed of the windows' issue. And all 4 of the employees were extremely courteous. Also, I really appreciate convenience of your pick up and drop off service. Thank you! More
by Gedney
Employees Worked With
Brittany and Nathan in service, and the courtesy pick up/drop off vehicle drivers.
October 12, 2025
I was clear with them what I needed to make the sale happen . They accommodated. me throughout the process. I have bought a lot of new cars over the years. This was certainly one of the better transacti happen . They accommodated. me throughout the process. I have bought a lot of new cars over the years. This was certainly one of the better transactions. More
by mmowershop
Employees Worked With
Matt stringer Adam Z
October 12, 2025
Had a great experience at the Montrose Ford Service Department! This was my first time getting an oil change for my new vehicle which I also purchased at the dealership. I found the experience very q Department! This was my first time getting an oil change for my new vehicle which I also purchased at the dealership. I found the experience very quick and seamless. The staff were very friendly including my service advisor, Andre. The waiting area is very comfortable, accommodating and quiet. I feel as though I can trust Montrose Ford for my service needs whether it is routine maintenance or something more involved. More
by jachester93
October 11, 2025
They were very kind and courteous, work was excellent- took care of all insurance processing. took care of all insurance processing. More
by dldenunzio1965
Employees Worked With
October 09, 2025
Very proactive, diligent and customer conscientious. Very clean dealership and service areas. Their service technicians and staff are always in a great mood and most of all appreciate customers!! Very clean dealership and service areas. Their service technicians and staff are always in a great mood and most of all appreciate customers!! More
by PEGLEY
Employees Worked With
October 09, 2025
Great people, great service. ... Highly recommend everyone here, very nice to work with! Will be back! ... Highly recommend everyone here, very nice to work with! Will be back! More
by lr0506
