Montgomery Chevrolet

Shadiest dealership I've ever dealt with. Communicated via email prior to making the 4 hour drive to see a new vehicle. Was adamant on what I needed for my trade in and sent about 15 pictures and gave a via email prior to making the 4 hour drive to see a new vehicle. Was adamant on what I needed for my trade in and sent about 15 pictures and gave a very accurate description. My car was exactly as described and the manager tried to cut it by $1,000 upon arrival. That wasn't even the worst part...the dealership advertises a price on the website then does not honor it. I was careful to read all the fine print prior to making the trip. When it came time to sign the papers, they tried to tack on a fee of "accessories" for $1700...in the description it said "Paint protection, interior protection and a few other items. When I advised I didn't want this aftermarket protection, they said I was required to buy it because of a blurb on the listing that states verbatim "Plus Dealer installed options if any." Last, I have a credit score nearing 800 and they tried to saddle me with a 6%+ interest rate (I had to figure this out on my own because they didn't publish the interest rate to me when they presented the purchase agreement. Needless to say, I have contacted the Kentucky Attorney General's Office regarding their business tactics. Buyer beware of these shady, shady tactics. More

My mother and I had the pleasure of working with Chip! He did a WONDERFUL job showing us the car we bought and helping us get approved! Super sweet guy!! He was very informative and friendly and he was able did a WONDERFUL job showing us the car we bought and helping us get approved! Super sweet guy!! He was very informative and friendly and he was able to work with us so my mother could get the car of her DREAMS! More

A great experience! Walked in and was immediately greeted! They worked fast and with a great attitude. Walked in looking for a nice car, walked out with the best one for me. Bill Miller was great! greeted! They worked fast and with a great attitude. Walked in looking for a nice car, walked out with the best one for me. Bill Miller was great! More

Unprofessional Service Department Montgomery Chevy Lou, Ky I purchased my 2019 Impala 26 December 2019 form Montgomery Chevrolet on Preston hwy in Louisville, Ky. Shortly after the sale I noticed the rear wind I purchased my 2019 Impala 26 December 2019 form Montgomery Chevrolet on Preston hwy in Louisville, Ky. Shortly after the sale I noticed the rear window defogger didn't function properly so I made an appointment for 1 February 2020 however I had to cancel so I made an appointment for 8 February 2020. I also received an email confirming the appointment. When I arrived at Montgomery Chevrolet on Preston hwy in Louisville, Ky Service Department said they made a mistake I had to come back Monday morning and they would have to take me to work. Needless to say I was lost for words. Upon arriving home I called Montgomery Chevrolet on Preston Hwy in Louisville, Ky Service Department about my experience and the I was LAUGHED AT BY THE PERSON ON THE PHONE??? Am I a joke to them??? THEY SURE MADE ME FEEL THAT WAY???? Then a manager told me I could to the service manager monday morning (this is gonna be some monday morning)??? I REGRET MY PURCHASE!!! I DO NOT RECOMMEND MONTGOMERY CHEVROLET ON PRESTON HWY IN LOUISVILLE, KY SERVICE DEPARTMENT!!! More

2019 Silverado 3500 desiel I would love to tell you how awesome the sales guy Brian and the team we’re they went above an beyond to help us get the Vechicle. We left there hap I would love to tell you how awesome the sales guy Brian and the team we’re they went above an beyond to help us get the Vechicle. We left there happy and came back the next day and they were happy for us which made me feel good.Brian really cares about his customers. One happy customer. More

2017 Malibu with only 37,000 and the eccellerator pedal mal. 2017 Chevrolet Malibu Excelerator pedal goes bad and we are asked to replace it and pay for the charges and a rental until they can get it in the res 2017 Chevrolet Malibu Excelerator pedal goes bad and we are asked to replace it and pay for the charges and a rental until they can get it in the response they have no idea when they can get the part in so we have to re-rent cars and pay for the service bull . Totally dissatisfied More

Car buying Have not had the best car buying experience at Montgomery Chevrolet. WOULD NOT Recommend. Heres why. I made an appointment to see a truck and was read Have not had the best car buying experience at Montgomery Chevrolet. WOULD NOT Recommend. Heres why. I made an appointment to see a truck and was ready to make a cash offer the day of. I show up to my appointment and wait around 45 minutes just to see this truck. Finally someone pulls around a truck. This truck is beat up and not even close to the one I made an appointment to see. After almost an hour after my set appointment I was informed that my truck was sent off to the auction that morning. Even though I already had an appointment and they told me and promised me that they would make sure to call me if the truck was sold. They took me to the auction yard where the truck I wanted to see was but at this point it was more than two hours after my set appointment. I was still very interested in this truck. I decided to buy it. I had to make a quick decision at the auction yard if I wanted to buy it or not because the salesperson told me if I didn’t buy it, that it would be sold in the next couple minutes. I didn’t get a good chance to inspect it thoroughly because of the rush. Once I got home I noticed a big 6 inch gash in the back drivers side tire. I took my truck up to discount tire. Here I was told that the dealership should replace the tire because they can’t sell a vehicle that has less than a certain amount of tread by law. My truck tire had less than this amount of tread because of this 6inch gash. I contacted the dealership within the next three business days and waited over two weeks before I heard a response. After over 10 phone calls I finally got a call back and was told to get in contact with one of the managers. I texted him and gave him a call two weeks ago and still haven’t heard back it’s been over a month now. This car dealership does not care about their customers after the sales have been made. This dealership violated my trust and put me at risk by selling me a vehicle that was and that is still not up to basic safety standards. I do not expect them to warrantee it forever but what hurts me more is Montgomery Chevrolet doesn’t want to take accountability for this or even take the time to call me to address and discuss this obvious safety issue. Then I posted this review and Montgomery Chevrolet reached out to me right away. The sales manager said that he never received any of my text or phone calls but I don’t know how because I texted the review to the same number I texted by concerns too. Still at this point Little was done. I was offered $25 off a tire that’s about it. I told him that I didn’t care about the tire as much as customer service. At this point the sales manager stoped texting me back. Isn’t that funny. I highly recommend that if you do shop here and you’re going to buy a vehicle to look it over THOROUGHLY because after the sale is made, Montgomery Chevrolet will not be concerned. More

Friendly and fast No complaints the staff is friendly and the service was satisfying and accurate and the wait time was very short. When have an appointment or no appoi No complaints the staff is friendly and the service was satisfying and accurate and the wait time was very short. When have an appointment or no appointment the fit me right in. More

THANKFUL 1st time at a car dealership and Mr. Othello Bell made me feel like family. The service was nothing but the best and Never once did I feel pressured o 1st time at a car dealership and Mr. Othello Bell made me feel like family. The service was nothing but the best and Never once did I feel pressured or feel like I was making bad decision... I can tell he loves what he does!!!! #HappyCustomer #MrMakeItHappen and he did!!! THANK U More

Amazing After having a bad experience else where I was treated like family at big m I will NOT go to any where else for even just a oil change After having a bad experience else where I was treated like family at big m I will NOT go to any where else for even just a oil change More