Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.7
1,023 Reviews

1,023 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

Sort by
August 30, 2023

Wendell helped me and was excellent. He was efficient and kind and also addressed all of my questions. 10/10, amazing customer service. Thank you Wendell! More

by rosemaryyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell
Report | Print
Aug 31, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Rosemary, thank you for letting us know how pleased you were with Wendell's assistance! Nothing means more to us than your complete satisfaction, so we're glad he did everything he could to make sure you and your vehicle were well taken care of. Thanks for choosing Monrovia CDJR for your service needs!

August 29, 2023

Took 3 days to diagnose my car 3 days. !!! I was left with no car and no updates until I went to go ask the service adviser. More

by victorgonzalez6395
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Aug 31, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Victor. I'm so sorry you've experienced some communication issues with our service team. I appreciate you bringing this to my attention, and would like to have a conversation with you to find out more. I'm not finding your name in our records, so please reach out to me at your convenience. I look forward to hearing from you. Tony Walker mwalker@monroviacdjr.com Service Manager Monrovia CDJR

August 29, 2023

My plug in Jeep is still not able to charge at home. Also, when I asked to sell/trade my vehicle, I was completely ignored! No one gets back to me. More

by sinvargas23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 29, 2023

I’ve been coming here for service since I bought my Jeep and every time great service with Fred. More

by danrob87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guillermo Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noel Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hansel Enciso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Montez, Bryan Banquells, Cristian Moreno, Malcolm Weston
Report | Print
Aug 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for your 5-star review, and also for your continued patronage! We're pleased Fred continues to provide you with exceptional service at each visit. We wish you many happy travels until we see you again!

August 28, 2023

There has been a massive improvement in the customer service here. I've had bad experiences in the past and I've now seen a profound transformation. More

by rudymanning3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Rudy, thanks so much for taking a moment to share some positive feedback! Your satisfaction is the reason behind every step we make in progress toward excellence. Please don't hesitate to reach out if there is ever anything we may assist you with. Thanks for choosing Monrovia CDJR!

August 28, 2023

Excellent service from Javier, very responsive to text, appointment making and face to face customer service. Everything was quick, easy and informative. More

by AmyL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
Aug 29, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

That's great, Amy! Thank you for sharing your thoughtful feedback on Javier. We're pleased he provided you with a very accommodating and convenient experience. Thank you for always choosing Monrovia CDJR!

August 27, 2023

I bought a jeep from this dealership and there was a factory issue discovered after purchasing the vehical. Isaac from service helped me navigate the manufacturers warranty process to get my issue resol More

by mike.pro1322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac from service went above and beyond
Report | Print
Aug 28, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

That's great, Mike! Thank you for sharing your thoughtful feedback on Isaac. We're pleased he provided you with a very accommodating experience to handle your Jeep's problem. Thank you for always choosing Monrovia CDJR!

Aug 31, 2023 -

mike.pro1322 responded

Its to bad that the dealership got emails from corporate there going to fix the issue. I received emails saying they would cover the issue but when it came time to fix the issue corporate declined to fix the problem. Thanks to the dealership for all there hard work but i dont know if i could ever buy a jeep again if the manufacturer will not stand behind there product.

August 27, 2023

Service advisor Isaac took the time to help and make sure my vehicle got the service it needed. More

by diamond1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
Report | Print
Aug 28, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much, Diamond! We sincerely appreciate your business, as well as your positive feedback on Isaac. Please don't hesitate to let us know when we may be of service to you again. It's always our pleasure!

August 27, 2023

I went there for my Jeep oil change. The service staff whose name is Javier Gonzalez, came to me and checked my car carefully, then he gave me the list of the services and explained eve More

by Xiaohui Wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department: Javier Gonzalez
Report | Print
Aug 28, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Xiaohui, thanks for stopping by to share some positive feedback with us! We're pleased Javier and the Monrovia CDJR team provided you with supportive and detailed communication. We look forward to ensuring these same circumstances at your next appointment!

August 26, 2023

Always had a positive experience with this dealership. From sales to service on my 2020 Challenger Scat Pack! More

by jmasud44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez
Report | Print
Aug 28, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your kind feedback and continued business! We're glad our team continues to be a reliable resource for the needs of your Challenger Scat Pack. We wish you the safest of travels until we see you at your next appointment!

1
...
65
66
67
...
103