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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.7
1,023 Reviews

1,023 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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September 09, 2023

All work that was ordered appears to have been completed on time and within the estimate. More

by rob@neighborhoodpawn.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie
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Sep 11, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for letting us know how satisfied you were with this service visit, Rob! We're pleased our team handled your vehicle's needs efficiently, and returned you safely to the road in a timely manner. We hope you'll continue to choose Monrovia CDJR for all your automotive needs!

September 09, 2023

Jesse Martinez was an amazing help to me! He was able to provide a Lyft for me to and fro the dealership while my car was being worked on. More

by venicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez
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Sep 11, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Fantastic! We're so pleased to hear that, Venicia. Thanks for taking a moment to give credit to Jesse for providing you with an accommodating experience in our service department. We look forward to making your next appointment just as amazing!

September 09, 2023

Great service , mr wendel helped me out so much and he had great Customer service skills More

by minerva.espinal23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell
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Sep 11, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for your 5-star review, Minerva! Nothing means more to us than your complete satisfaction, so we're happy Wendell did everything he could to make this an exceptional service visit for you. Thank you for choosing Monrovia CDJR for your automotive needs!

September 09, 2023

Oil change. 30 minutes. Great!! What else can I say but I really really really enjoyed it. More

by jon.didier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
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Sep 11, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Jon! Thanks so much for your awesome feedback on this service visit. We're glad our team handled your vehicle's needs with a sense of urgency in order to make this a super convenient experience for you. Please come see us again some day!

September 09, 2023

Fred Biyzaei made the process incredibly easy. My repair service was fast, efficient and complete. Fred kept me up to date and notified me as soon as the repair was complete. I am extremely happy More

by bialontrust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
Report | Print
Sep 11, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for sharing your kind words with us! We truly appreciate your business in our service department, and we're happy Fred made sure you and your vehicle were well taken care of during this repair visit. We wish you the safest of travels until we see you again!

September 08, 2023

Had to bring my truck in there multiple times and they couldn’t correct my problem. Communication was terrible until I forced myself on the service manager and the general manager. They never followed up More

by bjmilner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony service manager and Fred. Service writer, Victor Gamboa
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Sep 11, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your recent experience, and we apologize for any inconvenience you may have faced during your interactions with us. You had a scheduled appointment with me to attempt to duplicate the problems your truck was having, but unfortunately, you didn't show up, and we were unable to reach you despite our multiple attempts to contact you. We're glad you've had the repairs done, albeit elsewhere, and we hope you won't hesitate to contact us for any future automotive needs. We are committed to delivering the level of service you rightfully expect and deserve. Tony Walker mwalker@monroviacdjr.com Service Manager Monrovia CDJR

September 08, 2023

Great and fast service. Great communication and love the full service they provide. I highly recommended it. More

by movieartist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell
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Sep 11, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for expressing your appreciation and trust in our service team! Nothing means more to us than your complete satisfaction, so we're glad your service advisor provided you with a convenient and valuable experience. We look forward to making your next appointment just as superb!

September 02, 2023

Excellent service quick and easy they make you feel like your car is in great hands and will get back to you with full detail More

by casas.ernesto
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
Report | Print
Sep 05, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for the 5-star review of our service team! Nothing means more to us than your complete satisfaction, and we're glad they did everything they could to make sure this was a convenient and thorough visit. We look forward to making your next appointment just as superb!

September 02, 2023

Fred Biyzaei is a very thoughtful and knowledgeable service advisor. I always trust him with my car repairs. More

by Morenoangel1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Biyzaei , Service Advisor
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Sep 05, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for taking a moment to recognize Javier's excellence by sharing your very thoughtful feedback! We're happy he has always provided you with exceptional support and service for your automotive needs. Thanks for continuing to choose Monrovia CDJR!

September 02, 2023

Appointments are easy, quality repairs, staff that really cares and treats you like you are their only customer More

by skirkgard4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Bitzaei
Report | Print
Sep 05, 2023 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much for letting us know how happy you've been with the benefits of coming to us for your vehicle's service. It's our pleasure to make things easy for you, and provide you with helpful insight tailored to your needs and budget. We look forward to your next appointment!

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