Monrovia Chrysler Dodge Jeep Ram - Service Center

Fred Biyzaei was my service advisor assigned to my car. I went in because my water pump gave out on my charger and he said it may take 24-72 hours. My car wasn't ready until 5 days after i dropped it off. I went in because my water pump gave out on my charger and he said it may take 24-72 hours. My car wasn't ready until 5 days after i dropped it off. Above that he said i was lucky because he took me in without an appointment which was a lie and when I told him I did have an appointment he said oh ok, well it's not ready yet. Then he said my radiator cap needs to be replaced because it's faulty, he wanted to charge me $90 for a radiator cap (which was $23) and the rest was just to screw it on. He said the labor was more because they had to run "tests" but I refused that service. The next day i changed my mind and I went in for them to order the cap and do the "tests" and javier approved the order. The day i went in to get my car they didn't put on the new cap nor did the tests they were going to do. Luckily they had the cap in the parts department so i bought it but when I confronted Fred about the supposed "necessary tests" they had to do with the new radiator cap he said i didn't have to do them and he seemed in a rush to have me leave. So it's seems to me it was all a scam to get money out of their "appreciated customers" definitely switching dealerships after this encounter. More

I take my Jeep Rubicon there for service all the time. Good fast and reliable. Good fast and reliable. More

Wendell was fantastic! Truly an asset to your company. I would advise any visiting to request him as your advisor. Truly an asset to your company. I would advise any visiting to request him as your advisor. More

Wendell Wright was knowledgeable and professional easy to talk to truck was done on time he even had it washed good guy !!! talk to truck was done on time he even had it washed good guy !!! More

Very good services, Javier is very kind and professional，a a a a a a 15 words professional，a a a a a a 15 words More

Wendell was very helpful and truck was ready as promised. Will definitely return to this dealer. Will definitely return to this dealer. More

I don't remember names, but everyone that I saw that day was very helpful. Thank you! was very helpful. Thank you! More

The team at Monrovia is always Great and knowledgeable. They always provide amazing service. Thank you. They always provide amazing service. Thank you. More

Was not able to diagnose the problem and kept my truck for three days and the truck only moved around lunch time. Had an extended warranty and wasn’t given a rental car. The cherry on top was I was not ab for three days and the truck only moved around lunch time. Had an extended warranty and wasn’t given a rental car. The cherry on top was I was not able to bring it in on Friday because that is the tech catch up day. So I had to miss work on Monday to bring in the truck for which they did nothing. If my truck broke down in front of the dealership, I would not bring it here More