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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.6
1,145 Reviews

1,145 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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February 20, 2024

Outstanding service and prompt communication. Isaac was great. He provided excellent information, and he did everything I asked. More

by markr4840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac
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Feb 21, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that Isaac provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call.

February 20, 2024

Great job guys. Thanks for getting the Cherokee back on the road! In a timely manner. More

by rherbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department should be listed. It’s stupid it’s not
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Feb 20, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for taking the time to review your service experience! We're happy you were safely back on the road in a timely manner. We hope you'll continue to choose Monrovia CDJR for all your automotive needs!

February 19, 2024

I am always pleased with the level of service at this dealership. Javier in the Service Department is amazing. Keep up the good work! More

by sergio.gallegos14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gonzalez, Javier
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Feb 20, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Sergio, thanks for taking the time to review your service experience! We're happy Javier handled your visit with great care and communication. We hope you'll continue to choose Monrovia CDJR for all your automotive needs!

February 19, 2024

It was pleasure working with Wendell Wright in the service department. He took care of the problem and since the car was in for couple of days he provided regular updates. More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Wright (Service department): 5 Star
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Feb 20, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for sharing positive feedback on Wendell! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Wendell provided for you. We look forward to your next visit!

February 18, 2024

Ever since I got my vehicle serviced, I do not have sound coming out of my speakers. More

by brandon_barr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gilbert Tobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irvin Vasquez, Eddie Gonzalez
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Feb 20, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Brandon. Thank you for bringing this to our attention. We do apologize for the inconvenience but really appreciate you working with us to bring your vehicle back in so we can revolve the problem. We look forward to seeing you soon. Tony Walker Service Manager Monrovia CDJR twalker@monroviacdjr.com

February 17, 2024

The service department expierence with Isaac was exceptional. I will return for all of my jeep gladiator service needs. More

by 4eieio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
IsaacBorquez
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Feb 20, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your trust in our service team! We're happy Isaac provided you with a thorough and informative visit. Please don't hesitate to give us a call the next time we may assist you with your Gladiator. It's always our pleasure!

February 16, 2024

…waiting for a part for three weeks…safety issue…bad steering shock…your service attendant handed ME a phone number to call a customer service number (nationally I guess). Noooo…isn’t that what a serv More

by am4037@aol.com
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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February 15, 2024

My experience was great. First time visiting and my service advisor was on it ensuring that my question were answered. More

by riskr25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez
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Feb 15, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Providing quality and efficient service is so important to us here at Monrovia Chrysler Dodge Jeep Ram and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they ensured that your questions were answered. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

February 15, 2024

Dealer was very helpful and attentive my service advisor Josh explained and kept me updated throughout the service will be bringing my car back to Monrovia! More

by aloreto817
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Josh
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Feb 15, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

We are grateful for you leaving Josh this flawless review! We are thrilled to hear that Josh took phenomenal care of you and could provide you with thorough and efficient service. We are pleased to know that he kept you updated on your vehicle while it was being serviced and was very helpful and attentive. We look forward to serving you again in the future when the time comes.

February 15, 2024

Isaac service advisor took great care of my vehicle great service . I have been bringing my vehicles here for many years. More

by cacornejo1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Borquez
Report | Print
Feb 20, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

We're so happy to hear that! Thank you for letting us know how pleased you were with Isaac's exceptional service. It is our pleasure to make your service visits valuable and convenient. We look forward to serving you for many more years to come.

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