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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.6
1,145 Reviews

1,145 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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May 05, 2024

I always feel good here! Now I can come as long as I've been coming! I changed my dealer to you guys. Ty for everything More

by like1you2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac/ service
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May 07, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

That's so good to hear! Thank you for sharing your feedback and having complete confidence in our team to handle your automotive needs. We hope you won't hesitate to let us know when we may assist you again.

May 05, 2024

The service department is easy to work with. Fred was very helpful and kept me informed. More

by jillsumiyasu
Recommend Dealer
Yes
Employees Worked With
none
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May 07, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for stopping by to share your 5-star review of Fred! We're glad he addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

May 02, 2024

Great experience. Alan was kind and professional. Quick return. Better than my experiences downtown La. More

by mcruz101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan in service
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May 03, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for taking the time to review your service experience! We're happy Alan got you safely back on the road in a timely manner. We hope you'll continue to choose Monrovia CDJR for all your automotive needs!

April 30, 2024

They broke a part an a simple tire rotation and would not take accountability and were going to make me pay twice as much as the original quote to cover it. I ended up taking it elsewhere to fix the job. More

by taylorcostin10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac
Report | Print
Apr 30, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

We're sorry to hear about your experience with us. We understand the frustration of unexpected issues arising, especially when it comes to additional costs. If you're open to it, please get in touch with me to discuss anything that needs more clarification. We're always here to help and we truly appreciate your feedback. Tony Walker Service Manager Monrovia CDJR twalker@monroviacdjr.com

April 30, 2024

Anthony helped us out with getting a new car. Definitely recommend this dealership if you’re in the area. More

by Juan.Ugarte125
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Rubio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Juan, thank you for your positive review and recommendation! We are so appreciative of the opportunity to work with you, and we are glad that Anthony provided you with 5-star service. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team!

April 30, 2024

Fred always takes great care of me. Came in for an oil change and it was done before I finished breakfast at the nearby Denny's. More

by Todd L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Biyzael
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May 01, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Todd, thanks for taking the time to review your service experience! We're happy Fred got you safely back on the road in a timely manner. We hope you'll continue to choose Monrovia CDJR for all your automotive needs!

April 29, 2024

Isaac and Tony were just great to work with. Professional, quick and completed before it was promised. More

by hardwooddeckingdeals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac, Tony
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Apr 30, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We are happy to hear that Isaac and Tony got your automotive needs efficiently taken care of. It is our pleasure to serve you. Please do not hesitate to give us a call if you ever have any further questions or concerns.

April 29, 2024

Promptly greeted upon arrival Service performed on time. Cost was as quoted. Javier Gonzalez was friendly and handled all paperwork efficiently. He focused well on customer service. I will ask for his a More

by jadret
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez
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Apr 30, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us this positive review! Offering quality and efficient service is so important to us, and we are glad that Javier provided you with nothing less. He will be delighted to know how confident you are in his efforts. We look forward to continue serving you and your automotive needs with our best care in your visits to come!

April 29, 2024

Thank you to Isaac Borquez who was courteous and supportive during my whole experience with Monrovia Jeep. He made a long day comfortable for me. Great customer service and knowledge. More

by GONZRAF13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Borquez
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Apr 30, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your positive review! We work extremely hard to ensure that our guests are comfortable with their visit, and we are glad that Isaac took great care of you. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

April 27, 2024

I was charged but was not notified in advance nor given an option to refuse. that . More

by gasket.works
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Servicve
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Apr 29, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for bringing this to my attention. We appreciate your concern and we're glad everything was explained to you today to your complete satisfaction. We certainly hope you'll come see us again some day, and wish you safe travels until then. Thanks again for your feedback! Tony Walker Service Manager Monrovia CDJR twalker@monroviacdjr.com

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