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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.7
1,022 Reviews

1,022 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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March 14, 2024

Wendell was great! He was very informative and made the experience easy for me. My last experience at a different dealership was very stressful. This made appreciate W More

by brmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendell Wright
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Mar 15, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're glad Wendell handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment!

March 12, 2024

Great service! The 2 gentlemen who attended me were very nice and fast service. Waited as long as they told me I was going to wait. More

by LLBTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can not remember their names.
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Mar 12, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

We're happy our service advisors set your expectations and adhered to that timeline. It is our pleasure to take care of your automotive needs in a timely manner. Please come see us again some day!

March 12, 2024

Service was excellent. I purchased my vehicle in Cerritos but live in Altadena. I will return. More

by latanyac90305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Wagner II
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Mar 12, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

We're so happy to hear that! Thank you for letting us know how pleased you were with our team's exceptional service. It is our pleasure to make your visits valuable and convenient. We wish you the safest of travels until we may assist you again!

March 12, 2024

Had a great experience everyone was friendly and provided professional service. My advisor was always in communication in regards to my vehicle repairs More

by IMORALES2384
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Mar 12, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for stopping by to share your 5-star review! We're glad your service advisor addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure!

March 11, 2024

Did not fix my issues that have been lingering since I purchased the vehicle. When I asked the service advisor what to do, they said not to bring it in anymore because it’s a waste of everyone’s time. Wha More

by joshlondoner00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh
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Mar 11, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you so much for your feedback, although it is very concerning. We're eager to hear more about what happened, as well as see if there is anything more effective we can do to resolve your ongoing automotive issues. I've left you a message, and I hope that you will consider reaching back out to me so we can discuss the next steps to take from here. Again, thank you for bringing this to our attention. Sincerely Tony Walker Service Manager Monrovia CDJR twalker@monroviacdjr.com

March 11, 2024

Service experience was great like always! Fast and easy. Great communication and always easy to connect. More

by garcia.marisol05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Service Dept.
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Mar 11, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your terrific feedback, Marisol! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!

March 10, 2024

Javier Gonzalez helped me out with an oil change and he did a great job! More

by Gabz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Gonzalez
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Mar 11, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for letting us know Javier and our service team did a great job! Making your service visits convenient and thorough are our top priorities. We hope to do the same at your next visit!

March 09, 2024

Isaac was pleasant as always and he made sure I didn’t have to wait too long for my oil change. I’m pretty sire it’s annoying, but they gladly washed my jeep too! More

by saqigb
Recommend Dealer
Yes
Employees Worked With
Isaac Borquez
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Mar 11, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for your awesome review! We're pleased you had another great service experience with us, and that Isaac made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit!

March 08, 2024

Great Service and friendly advisors. Very knowledgeable, will return again with vehicle for service. Highly recommended More

by edcorba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
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Mar 11, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Thank you for telling us why you liked this service visit! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by our service department. We hope you'll continue to make Monrovia CDJR your first choice for service!

March 07, 2024

My visit to Monrovia Dodge Ram was easy and the service was done quickly. My service advisor, Fred, was great with communication and letting me know when my vehicle was ready to pick up. Overall I recommen More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred
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Mar 08, 2024 -

Monrovia Chrysler Dodge Jeep Ram responded

Rob, we're so pleased you enjoyed a great service experience guided by Fred! Thank you for taking the time to review and recommend his expertise. We look forward to your next appointment with us!

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