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Monrovia Chrysler Dodge Jeep Ram - Service Center

Monrovia, CA

4.6
1,180 Reviews

1,180 Reviews of Monrovia Chrysler Dodge Jeep Ram - Service Center

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November 02, 2022

Isaac Borquez was professional and helped get both of our cars oil changes completed in only a few quick hours. He did a great job communicating any updates and any unexpected findings. We’ll definitely be c More

by Ethan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Borquez
Nov 03, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much for your 5-star review of Isaac! Isaac is an exceptional advocate for his clients and their vehicles. We're so pleased you had the opportunity to experience that level of service. We look forward to making your next visit just as superb. Give us a call if you ever need anything for your vehicles. We'll see you next time, Ethan!

November 02, 2022

They are very friendly always treat me really nice and always very helpfull.Thank you Javier Gonsalez. More

by Vergarasalvador86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Javier Gonsalez
Nov 03, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

We're so glad to hear it! Thank you for stopping by to let us know how helpful Javier has been to you. It is super important to us that our guests feel welcomed and valued, so we're pleased you found that to be the case. Please don't hesitate to give us a call whenever Javier and the team may assist you again. Thanks for choosing Monrovia CDJR!

November 02, 2022

Service man Fred is great. He is honest and get your truck back to you on time. More

by robertsise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred biyzaei
Nov 03, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

That's right! Thank you so much for letting us know how pleased you were with Fred's efforts to get your truck taken care of in a timely manner. It's very important to us that our guests know we value their time and we want to empower them to make the best decisions for their vehicles. We're glad Fred provided you with all the details you needed and made sure you were satisfied. We hope to do it again some day, so please come back and see us when ever we may be of service to you!

October 31, 2022

Broke down on the freeway and had my truck towed to the dealership. Got there very early around 6:30 am, before the dealership and service opened. Got lucky and Isaac Borquez, my service advisor, came in More

by msummers663
Customer Service
Recommend Dealer
Yes
Employees Worked With
Isaac Borquez
Nov 01, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks for sharing your experience with us! We're so glad Isaac happened to be there to accept your truck early. We can appreciate the situation you were in and are pleased Isaac made your stressful experience a bit less stressful. If we may ever be of service to you again, we hope you won't hesitate to call. Until then, drive safe and take care!

October 31, 2022

The service dept has been almost perfect. Javier Gonzalez is great. Always courteous, fast, and thorough. So far there's been one glitch. I was getting a weird message, and when I showed it t More

by kristian_solem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service: Javier Gonzalez, great.
Nov 01, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Kristian! Thank you for your feedback. We're delighted that Javier has always been a reliable service advisor for you and your Jeep. We certainly hope our technician took this information as a learning experience to better serve all our guests who receive the same message. We look forward to making your next visit with us a 5-star experience, so thank you so much for continuing to choose Monrovia CDJR!

October 25, 2022

Isaac Borquez my service writer was a tremendous help and took care of all my needs with ease. More

by Tsullivan4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaac Borquez, Sebastian Ronga, Preston Han
Oct 25, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks a lot for this 5-star review of Isaac! Providing thorough care for your vehicles and attentive communication to vehicle owners is very important to us at Monrovia CDJR, so we're pleased to know Isaac checked those boxes for you. Please don't hesitate to give us a called whenever the team may assist you again. It would be our pleasure!

October 20, 2022

Jesse Martinez was very helpful, twice helped fix the issues plaguing our van and got it done much earlier than expected. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez, Service
Oct 21, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Bob, Thank you so much for your positive review! We are so glad that Jesse could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

October 10, 2022

This was my first time bringing my 2022 Ram Rebel GT in for service. The vehicle has tremendous personal/sentimental value to me. I selected Monrovia Chrysler Dodge Jeep Ram following a disappointing exper More

by Steve S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Preston Han
Oct 11, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Steve! This is a fantastic review, especially knowing Javier made such a significant impression on you. We're absolutely delighted to hear that Javier provided you with all the support and expertise you were hoping for. Your RAM Rebel deserves the best treatment and we're glad you chose Monrovia CDJR for your Rebel's service. We look forward to making your next appointment just as superb. Thanks again for your 5-star review!

October 07, 2022

Excellent service , Fred is great to work with , it’s great to have a service center that I can trust More

by roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Ronga
Oct 07, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Hi, Roy! Thanks so much for stopping by to share your 5-star review. We're delighted to know that Fred provided you with the utmost care for your vehicle's service visit. If Fred and the team may ever assist you again, we hope you won't hesitate to give us a call. We look forward to seeing you next time!

October 07, 2022

Great dealership experience. Quick and very courteous. Offered refreshments while we waited and constant updates. Staff was very friendly More

by JustinC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan
Oct 10, 2022 -

Monrovia Chrysler Dodge Jeep Ram responded

Thanks so much, Justin! We're happy your service visit was pleasant and informative and that you were comfortable while you waited. Your complete satisfaction means everything to us. We look forward to making your next appointment with us just as great. Let us know if ever the team may be of further assistance to you and your vehicles. It is our pleasure to keep your cars in top condition. See you next time!

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