Monrovia Chrysler Dodge Jeep Ram - Service Center

Fred was again fantastic with keeping me informed of what was done to my company vehicle. Thank you. was done to my company vehicle. Thank you. More

Fred is an excellent service associate, as he kept me informed through the whole process. Thank you Fred it is a pleasure as always. informed through the whole process. Thank you Fred it is a pleasure as always. More

Isaac was my service manager. He was timely with notifications and All expectations were met. He was timely with notifications and All expectations were met. More

I had an amazing experience. ..Rey was super professional and kept me in the loop the whole time. Car came back sooner than I expected and was washed and looked great. Thanks! ..Rey was super professional and kept me in the loop the whole time. Car came back sooner than I expected and was washed and looked great. Thanks! More

Service dept. kept my car for almost 3 days, and didn't fix a thing on it. I had to rent a car to go to work for those days, just to get the car back without anyt kept my car for almost 3 days, and didn't fix a thing on it. I had to rent a car to go to work for those days, just to get the car back without anything being fixed or maintained. I paid to rent a car the whole time. More

Very disappointed in the service this time around. Dropped my jeep on Monday at 10:45 for a scheduled appointment and didn't receive a call that day with a quote, information on work or any follow up. Dropped my jeep on Monday at 10:45 for a scheduled appointment and didn't receive a call that day with a quote, information on work or any follow up. Tuesday I received a message at 3:44 to call fred back (nothing more) and I returned his call at 4:45. Did not hear from him again until Friday when I demanded to speak to someone on the whereabouts of my Jeep. I left many messages along the way and also with the manager (no response). Friday he quickly quoted off work to be done and we approved but needed the Jeep done by Saturday. Once I received the call Friday afternoon that the jeep was ready he claimed both batteries needed to be replaced because the stop/start light came on. Ironically the shop manager drove the jeep with my husband for that reason prior and found no indication of concern. This leaves many questions of ethics within one's mind. Therefore, I will not be returning to your location as the customer service was poor, communication poor. Thank you More

Responsables y muy amables me ayudaron en todas mis dudas y me dieron la cita súper rapido y me dieron la cita súper rapido More

My only minor complaint is that I received my car with my floor mats dirty inside. It’s a first time that it happened to me at this dealership. But I am overall satisfied with the service. I was updated when floor mats dirty inside. It’s a first time that it happened to me at this dealership. But I am overall satisfied with the service. I was updated when needed. Thank you!!! More

Great service and Joshua Wagner is so kind and attentive to what your service needs are. to what your service needs are. More

I came into this dealership already knowing what was wrong with my car: it needed a software update. I clearly communicated this to the staff, yet they insisted on performing a “diagnosis” despite my ow wrong with my car: it needed a software update. I clearly communicated this to the staff, yet they insisted on performing a “diagnosis” despite my own scanner—and their technician—confirming there were no codes. What did this unnecessary “diagnosis” cost me? $240, only for them to tell me exactly what I had already told them. To add insult to injury, I specifically came to the dealership for recall fixes, which I know are supposed to be free. Yet, somehow, I was charged $240 for what should have been covered. This feels like nothing short of a scam. If this is how they operate, I’ll make sure others know about it—and I’m certain the Better Business Bureau will be interested in hearing the full story as well. More