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Monroeville Kia

Monroeville, PA

4.6
238 Reviews

3721 William Penn Hwy

Monroeville, PA

15146

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Showing 238 reviews

November 17, 2021

I just leased a 2022 Kia Niro EV. The staff was great, especially Anthony Marbella. The process was easy More

by robbratton
Recommend Dealer
Yes
Employees Worked With
Anthony Marbella
November 17, 2021

Everyone here is always so helpful and pleasant to work with. I go to your location, which is further away than another KIA, because of this. More

by Penny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 29, 2021 -

Monroeville Kia responded

Thank you Penny. Happy to hear that we are with the extra drive! We appreciate your business.

November 04, 2021

Me and my husband went to trade in our vehicle for a new one and our experience with this dealership was amazing the whole team did a great job working with myself and husband getting us into to vehicle we More

by heatherwatts65
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich,Marlan Cowan and Irvin Krueger
Nov 12, 2021 -

Monroeville Kia responded

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Safe travels in your new Kia Sorento!

October 25, 2021

My car was in worse shape leaving than when I pulled in, Kia mgr denied it happened there. Very horrible experience, now it will cost more money to fix what they messed up More

by Cyndee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John the mgr
Oct 26, 2021 -

Cyndee responded

Just got off the phone with the general manager and he was worse than the manager he hired. My car is so messed up, when you take your car to the dealer of that make and model you would think if anyone knows anything about how to fix a car it would be them. My car shakes from side to side, the alignment is so messed up it is ridiculous, but Kia is blaming Simone else. When I drove it there it was fine, now it has major issues . I would advise to take your car somewhere else, sad when a Kia mechanic doesn’t know how to fix a Kia vehicle

Oct 27, 2021 -

Monroeville Kia responded

Cyndee, it is unfortunate that you are having alignment issues with your 2012 Kia Sorento. However, as you stated to our General Manager on the phone, you recently had struts added to your Sorento by someone that did not work for our dealership,…nor did they work for a Kia dealership. In your comments, you referenced that you would expect and should get better service when taking your vehicle to a dealership that sold and serviced that make and model. Yes, we agree, perhaps in hindsight, it would have been best to have the struts added by a Kia certified technician at a Kia dealership and not an independent. We stand behind our Kia-trained and certified mechanics, however, we cannot be responsible for services that were not performed in our service center. In the future, our recommendation is to not have an independent mechanic service your vehicle. Manufacturer-certified technicians are trained to service their vehicles, and to add OEM parts and accessories to meet the exact specifications of that make and model.

Oct 27, 2021 -

Cyndee responded

It really isn’t worth a response. I would expect for you to blame qualified and may I say certified mechanics that work outside of your establishment. I just never have experienced such disrespect to a “paying” customer, I never experienced condescending remarks from someone that should be more “people” oriented, sharpen your people skills and you may be a better person, and manager.

October 20, 2021

Great experience! Tyler was amazing! Very patient! He thoroughly explained all my new car’s features. More

by J.Rose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler
Oct 25, 2021 -

Monroeville Kia responded

Thank you so much for the 5-star rating and kind words!

Oct 27, 2021 -

J.Rose responded

Welcome!

October 14, 2021

Not professional or friendly in service department. Not impressed and will not return for service needs. More

by babycakes030704
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
Oct 25, 2021 -

Monroeville Kia responded

We are disappointed that you perceived our staff to be unprofessional. Our goal is to provide service to every customer and treat each and every customer in a professional manner.

October 08, 2021

Very personal, accommodating, friendly, accessible, returned calls, took very good care of me for an unscheduled oil change. Jeff and Jason killed it for me. I've never had a kia, i would buy another More

by shebeckm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason/Jeff
Oct 14, 2021 -

Monroeville Kia responded

Thank you for the great review! We’re so happy you loved your experience and can’t wait to have you back for your next vehicle purchase. Until then, we’re here if you need anything.

October 04, 2021

Monroeville Kia is amazing look up Marlan Cowan will not stear you wrong, the best More

by ekestner6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlan Cowan
Oct 14, 2021 -

Monroeville Kia responded

Thank you for sharing your experience with us here at Monroeville Kia! If there’s anything else you need, please don't hesitate to contact us.

October 01, 2021

My experience with Monroeville Kia was excellent! My state inspection was done quickly and everyone at the dealership was professional and courteous. The customer lounge was welcoming and clean. More

by LL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy and Jason
Oct 14, 2021 -

Monroeville Kia responded

Thanks! We always want to hear back from our customers and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2021

I can’t say enough about what a good experience I had buying my new Kia Niro from Monroeville Kia. I just stopped in not thinking they would be able to beat another deal I had lined up from another deale More

by kristinpgh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Bobby, Valerie
Oct 14, 2021 -

Monroeville Kia responded

Thank you for this fantastic review! Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right. Please let us know if there is anything else you need. Safe travels in your new Kia Niro!

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