Monroeville Kia

I was so set on getting a honda accord when I stopped in to look at the Kia Optima. Stanley was very helpful with my decision and the whole time never bad mouthed the competition. He helped to accommodate m to look at the Kia Optima. Stanley was very helpful with my decision and the whole time never bad mouthed the competition. He helped to accommodate my husband and I with our 10 month old son, being so quick about everything. He made sure everyone was quick about there part of the purchase. I never thought i would own anything than a honda, but Stanley made me feel good about my purchase. I was very pleased with Stanley, the kia we have yet to see! More

First of all - I love this dealership. I owned a Kia Soul and the window would not go up. My dealership would not see me. Monroeville fit me in for an emergency appt. even though they had a packed schedule. and the window would not go up. My dealership would not see me. Monroeville fit me in for an emergency appt. even though they had a packed schedule. Once I got thre, they also offered to fix the other recall for me & do my inspection as well (I had a scheduled appt at my dealership on Friday). They offered me a shuttle to get lunch while I waited. Everyone was extremely friendly & attentive. What a refreshing experience...and from a dealership that I had never done business with before. The service department is wonderful!!! At that point I said to myself " I am buying my next car from here". No sooner had that thought popped into my head - when Ken came by & asked if I was looking for a new car - while getting me a coffee. I told him that I had my car less than a year....but, was not thrilled with it. So, he took me around & showed me all the vehicles. He worked with me on price as well as on the features I was looking for. He totally changed the way I looked at buying a new car. What a fabulous experience !! I highly recommend Ken & his crew at Monroeville Mazda. More

Ken was my sales rep. He was friendly and understanding of my needs from the beginning. Always treated me with respect and secured the Mazda I wanted. The transaction was quick, which was importsnt since m of my needs from the beginning. Always treated me with respect and secured the Mazda I wanted. The transaction was quick, which was importsnt since my car had been totaled in a flash flood and I was paying for a rental. He lead me through the process with knowledge, took me on various road types on the test run so I would know how the car handled in many situations. He never pressed me for a commitment, but talked me through the details, winning my respect of who he was and the dealership for whom he was employed. If there is a bonus to be had or raise to be given, Ken more than deserves that. Tom worked on the financing for several hours trying to secure the best APR we could get. Mazda advertised a 0% APR on this particular car. Tom felt I should have received that with $11,400.00 down and only $7500.00 left to finance and good credit ratings. He was disapointed that I did not get the 0% but a 6.9% instead. That was a disappointed to me as well, since the advertising indicated 0% and Tom felt I qualified for that. Perhaps you should look into the banking systems you use that does not allow a dealership to give the APR you advertise. Had I not had as large a down payment or a s good a credit rating it would have been understandable. I took the 6.9 because I needed the vehicle and could not afford the time to finance shop. Now i must finance shop on my own to secure a better APR. I believe Tom assisted me fairly and was as upset about the APR given as was I. This issue I would like feed back on...a reason Tom could not get from the banking system as to why this rate was that high. More

The experience was acceptable. I did feel rushed somewhat. The car is hopefully one that will stand the test of time. The finance office was heavily perfumed with air freshener. I was very uncomfor somewhat. The car is hopefully one that will stand the test of time. The finance office was heavily perfumed with air freshener. I was very uncomfortable with that. He did unplug it but the residue was still there. More

VERY FRIENDLY ~ ACKNOWLEABLE ~ IN THE OPERATION OF MY NEW 2O11 KIA SOUL HELPFULL IN ANSWERING EVERY QUESTION I HAD ......PRICE WAS REASONABLE ~ ALTHOU PROBABLE COULD OF WAITED OF MY NEW 2O11 KIA SOUL HELPFULL IN ANSWERING EVERY QUESTION I HAD ......PRICE WAS REASONABLE ~ ALTHOU PROBABLE COULD OF WAITED AND GOT THE COLOR I WANTED ~ AND PRICE REDUCED ~ IF I WAITED ~ BUT THAT WAS MY CHOOICE .. More

I called to see if they had Kia souls they told me they did went up there met with Kenny he showed me the Kia souls they had I choose what one I like took it for a test drive after that we came back and wa did went up there met with Kenny he showed me the Kia souls they had I choose what one I like took it for a test drive after that we came back and was very knowledgable abt the car and answered all my questions More

Alvin was a absolute dream come true. My family and I had been to several dealerships in the area narrowing down our choices of vehicles. Alvin was very curtious and took the time and showed us how to operat been to several dealerships in the area narrowing down our choices of vehicles. Alvin was very curtious and took the time and showed us how to operate every feature and function of each of the vehicles we were looking at. My family is in the habit of buying vehicles every three years. My mother and father has been doing so since they were 20, now they are in their late 80's. Both of them, my husband, and I all came to a very quick agreement that Alvin has been the nicest, most knowledgeable salesman we have ever had in all our years of purchasing vehicles. I will gladly recommend Alvin's 5 STAR experience to anyone and everyone looking for a vehicle. Thank you very much Alvin, and thank you Monroeville Kia for helping my family and I. More

Extremely personable staff, sales rep was very knowlegeable on car and was very helpful locating the car that met my needs and offered the best deal. knowlegeable on car and was very helpful locating the car that met my needs and offered the best deal. More

Drove to the dealership to buy a new Kia, left with a new Mazda 3, completely unplanned... especially since I was adamant about a manual. Inventory was scarce. Didn't have the either of the cars I was in Mazda 3, completely unplanned... especially since I was adamant about a manual. Inventory was scarce. Didn't have the either of the cars I was initially interested in. James Sicuro led me to the Mazda 3 and the car basically sold itself. James is kind and patient and I would recommend him to my friends. More

We had been to many KIA dealerships before going to Monroeville KIA and i guess it is true you save the best for last. We were greeted immediately by a very nice salesman named Alvin Knox he gave us hi Monroeville KIA and i guess it is true you save the best for last. We were greeted immediately by a very nice salesman named Alvin Knox he gave us his undivided attention he listened to what we wanted and worked with us to get a great deal on a car that we had looked at other dealerships. He was so patient and took the time to explain all the features of the car and hooked up my daughters phone to the hands free feature the car has.I would recommend anyone who is interested in a new car to stop by and see Alvin Knox. More