Monroeville Kia

EXCELLENT SUPER QUICK TRANSACTION. WE WERE TRYING TO GET A VEHICLE TO REBUILD OUR CREDIT FOR A FEW WEEKS NOW. ALL OF THE OTHER DEALERSHIPS WERE BASICALLY GOUGING US AND TAKING ADVANTAGE OF US BECAUSE THEY T A VEHICLE TO REBUILD OUR CREDIT FOR A FEW WEEKS NOW. ALL OF THE OTHER DEALERSHIPS WERE BASICALLY GOUGING US AND TAKING ADVANTAGE OF US BECAUSE THEY THOUGHT WE WERE DESPERATE AND IN A BAD SITUATION. WE ACTUALLY FELT LIKE NORMAL PEOPLE THAT WERE RESPECTED AND VALUED AS CUSTOMERS; FROM THE SUPER QUICK, ALMOST IMMEDIATE RETURN PHONE CALL FROM MICKEY TO THE DELIVERY OF A NEW VEHICLE ONLY HOURS LATER. OTHER DEALERSHIPS TRIED TO PUSH US INTO USED VEHICLES FOR ALMOST THE SAME PRICE AS WE WERE ABLE TO GET A NEW 2012 KIA SEDONA WITH MONROEVILLE KIA MAZDA AND THE EXCELLENT STAFF THAT WERE THERE TO HELP. (ESPECIALLY MICKEY) THANKS SO MUCH FOR THE WONDERFUL EXPERIENCE!! WE WILL BE RECOMMENDING YOUR BUSINESS TO ALL OF OUR FRIENDS AND WE WILL DEFINITELY BE BACK FOR OUR NEXT VEHICLE! More

the entire process was very professional and enjoyable.... very good experience..the staff explained the entire process and made sure I was aware of every facet of the transaction enjoyable.... very good experience..the staff explained the entire process and made sure I was aware of every facet of the transaction More

Very helpful and informative, also very respectful. I would Definitely refer friends to this dealership. I am very happy with the quality of vehicle as well would Definitely refer friends to this dealership. I am very happy with the quality of vehicle as well More

Valerie Cook was excellent! She was extremely approachable and very easy to talk to. At no point in the transaction process did I feel she was "getting over on me." I will be highly recommending approachable and very easy to talk to. At no point in the transaction process did I feel she was "getting over on me." I will be highly recommending her to friends, family, and anyone else interested in buying a new car. Simply put, she is the best salesperson I have been in contact with. She should be commended for her work. More

When I entered the dealership I was just looking what was available in the Kia make. The salsman came up and was very friendly and ask if he could help me. I ask a few questions and he had the answers withou available in the Kia make. The salsman came up and was very friendly and ask if he could help me. I ask a few questions and he had the answers without hesitating. Not "pushy" at all. That would have sent me back out the door. We talked and he ask what I was looking for and he showed me what ke had. From that point I made up my own mind and bought a new car. I would recommend the salesman and the dealership. More

it was my and my husbands second kia this year. andy went above and beyond his duty to make us comfortable in our decision. i love my forte and my husband really likes his sportage. andy is a great guy. above and beyond his duty to make us comfortable in our decision. i love my forte and my husband really likes his sportage. andy is a great guy. More

I was so set on getting a honda accord when I stopped in to look at the Kia Optima. Stanley was very helpful with my decision and the whole time never bad mouthed the competition. He helped to accommodate m to look at the Kia Optima. Stanley was very helpful with my decision and the whole time never bad mouthed the competition. He helped to accommodate my husband and I with our 10 month old son, being so quick about everything. He made sure everyone was quick about there part of the purchase. I never thought i would own anything than a honda, but Stanley made me feel good about my purchase. I was very pleased with Stanley, the kia we have yet to see! More

First of all - I love this dealership. I owned a Kia Soul and the window would not go up. My dealership would not see me. Monroeville fit me in for an emergency appt. even though they had a packed schedule. and the window would not go up. My dealership would not see me. Monroeville fit me in for an emergency appt. even though they had a packed schedule. Once I got thre, they also offered to fix the other recall for me & do my inspection as well (I had a scheduled appt at my dealership on Friday). They offered me a shuttle to get lunch while I waited. Everyone was extremely friendly & attentive. What a refreshing experience...and from a dealership that I had never done business with before. The service department is wonderful!!! At that point I said to myself " I am buying my next car from here". No sooner had that thought popped into my head - when Ken came by & asked if I was looking for a new car - while getting me a coffee. I told him that I had my car less than a year....but, was not thrilled with it. So, he took me around & showed me all the vehicles. He worked with me on price as well as on the features I was looking for. He totally changed the way I looked at buying a new car. What a fabulous experience !! I highly recommend Ken & his crew at Monroeville Mazda. More

Ken was my sales rep. He was friendly and understanding of my needs from the beginning. Always treated me with respect and secured the Mazda I wanted. The transaction was quick, which was importsnt since m of my needs from the beginning. Always treated me with respect and secured the Mazda I wanted. The transaction was quick, which was importsnt since my car had been totaled in a flash flood and I was paying for a rental. He lead me through the process with knowledge, took me on various road types on the test run so I would know how the car handled in many situations. He never pressed me for a commitment, but talked me through the details, winning my respect of who he was and the dealership for whom he was employed. If there is a bonus to be had or raise to be given, Ken more than deserves that. Tom worked on the financing for several hours trying to secure the best APR we could get. Mazda advertised a 0% APR on this particular car. Tom felt I should have received that with $11,400.00 down and only $7500.00 left to finance and good credit ratings. He was disapointed that I did not get the 0% but a 6.9% instead. That was a disappointed to me as well, since the advertising indicated 0% and Tom felt I qualified for that. Perhaps you should look into the banking systems you use that does not allow a dealership to give the APR you advertise. Had I not had as large a down payment or a s good a credit rating it would have been understandable. I took the 6.9 because I needed the vehicle and could not afford the time to finance shop. Now i must finance shop on my own to secure a better APR. I believe Tom assisted me fairly and was as upset about the APR given as was I. This issue I would like feed back on...a reason Tom could not get from the banking system as to why this rate was that high. More

The experience was acceptable. I did feel rushed somewhat. The car is hopefully one that will stand the test of time. The finance office was heavily perfumed with air freshener. I was very uncomfor somewhat. The car is hopefully one that will stand the test of time. The finance office was heavily perfumed with air freshener. I was very uncomfortable with that. He did unplug it but the residue was still there. More