Monroeville Kia

Absolutely the most unprofessional and incompetitent service department I have ever delt with. Never have the parts, backordered parts ordered incorrectly, no communication. Horrible!! Multiple trips service department I have ever delt with. Never have the parts, backordered parts ordered incorrectly, no communication. Horrible!! Multiple trips required to get work done due to either non stock parts, incorrectly ordered parts or told parts were in stock and they actually were not. Had the van in for a recalled door latch. Picked the van up and the inside trim was not put back on and left on floor. There were oily foot prints in the van and on the seat and trim. This also was the case when I had the second row seat repaired. It took 4 trips because of ordering wrong parts. Each time the interior had oily finger prints on the seats. Had to clean it myself. There is no attention to detail at this service department. The service adviser, (a young woman) is very hard to understand, puts you on hold for every question asked and never has a complete answer. Very poorly trained. The van has an extended warranty so I have to take it to Monroeville Kia for the work or pay a deductable if I take it to another dealership. This is the ONLY reason I continue to come to this dealership. The entire experience with this dealership from the intial purchase to the servicing has been a huge disappointment. The only good thing was the Van is nice and they had the one we wanted in stock. I will purchase a KIA in the future but I would rather drive 25 miles to another dealership rather that deal with these folks. I gave them several opportunities to change my opinion and I kept an open mind, but they are clearly not managed well and I will never recommend this dealership to anyone. More

After reading the good reviews, I decided to give this place a chance. Initially, I called and spoke with Fran. She was very friendly and encouraging. Although she did not appear to be as informed inso place a chance. Initially, I called and spoke with Fran. She was very friendly and encouraging. Although she did not appear to be as informed insofar as trims and options go, I had no problems overlooking this fact given her pleasantness. While they had one used vehicle that sort of met my criteria, she suggested I check out the dealership during the Inventory Reduction Sale because I may be able to get a good deal on a newer model. After considering it for a couple of days, I called back and left a message. She promptly returned my call and we set up an appointment with Tom Dean for the evening. After spending 3.5 hours on the road for my daily work commute, I assumed another hour would be worthwhile if only for the sake of introductions and gathering more information. Unfortunately, I was wrong. When I arrived at the dealership, I was greeted by Anthony. After asking for Tom, as I was instructed, I was politely informed that he was gone for the evening. Strike one. I then started to realize that my hopes of this "deal" were likely dashed and that they do not advertise prices so that they can pull customers in for appointments to move cars. I miss being treated like a person, but alas, we're walking dollar symbols for most these folks. After sitting down and getting acquainted (albeit briefly), I was asked two questions that I never want a salesman to ask me. (1) How much do you want your monthly payments to be? What am I supposed to say? My limit so that you can maximize your profit on this sale? This is silly. (2) How much do you think your car is worth? Again, another loaded question. What happened to talking about the price of the car that we're considering and negotiating that? I did't hear one word about that until I directly asked near the end of my visit. Regardless, I played along only to be invited as a contestant on Deal or No Deal, Dealership Edition. That's right. In spite of the fact that it was NOT a busy evening and that I WAS supposed to meet a sales manager (Tom Dean), the manager who actually was present never took the time to introduce himself. Anthony would walk away to some other room to speak with him (a practice that, in itself is annoying; if we're playing Deal or No Deal, at least stay with me and contact your manager via phone) and come back with absurd offers and questionable rationale. Clearly, either sales were down for the day and I was thought gullible or Anthony and/or the manager simply didn't like me. With no introductions and a friendliness that can only be described as rigid at best, I considered this strike two. Maybe things could change when we go out to the lot, but alas... As we walk aside, Anthony tries to offer me a 6 year old vehicle for which I had zero desire. When we finally do get around to the vehicle of my sole interest, we chatted briefly. I wanted to see what kind of price I was looking at and so Anthony had to consult the manager once more (there was no advertised price on the car or the web). When he returned, he already knew I was walking away, which makes me believe he has no freedom and is slavishly working for an asinine manager. I persisted with my desire to know and found the asking price to be so out of touch that it was insulting. A quick glance at a Kelley Blue Book in conjunction with other Autotrader ads reveal that, for the trim, year, and mileage, it was AT LEAST $2,000 overpriced. I had no intention of purchasing it unless the deal was irresistible, but they didn't even try. Instead, they tried to see if they could insult my intelligence. Strike three. The moral of the story is that if you're an informed, intelligent, and patient buyer, stay far, far away. In fact, given the number of good reviews, I am 100% certain that they either ask every sale to do a review (which, if you purchased a vehicle, of course the review will be decent / good barring exceptional cases) or there is a gaping discrepancy in the quality of customer service between the managers. It's a shame really. I wanted to like the place, but it is what it is. When my wife seeks out a car within a few months, even though she wants a Mazda, I can promise you that she won't be going here. More

Andy Molnar was great to work with! He and the rest of the sales team did everything they could to ensure our experience was a good one and that we didn't leave the showroom unhappy. My husband and I than the sales team did everything they could to ensure our experience was a good one and that we didn't leave the showroom unhappy. My husband and I thank Andy for his diligence and commitment to integrity. More

Mickey was very personable making my son feel comfortable that came with us. He showed us various car used and new. He answered all questions that we could think of. that came with us. He showed us various car used and new. He answered all questions that we could think of. More

the entire process was very professional and enjoyable.... very good experience..the staff explained the entire process and made sure I was aware of every facet of the transaction enjoyable.... very good experience..the staff explained the entire process and made sure I was aware of every facet of the transaction More

EXCELLENT SUPER QUICK TRANSACTION. WE WERE TRYING TO GET A VEHICLE TO REBUILD OUR CREDIT FOR A FEW WEEKS NOW. ALL OF THE OTHER DEALERSHIPS WERE BASICALLY GOUGING US AND TAKING ADVANTAGE OF US BECAUSE THEY T A VEHICLE TO REBUILD OUR CREDIT FOR A FEW WEEKS NOW. ALL OF THE OTHER DEALERSHIPS WERE BASICALLY GOUGING US AND TAKING ADVANTAGE OF US BECAUSE THEY THOUGHT WE WERE DESPERATE AND IN A BAD SITUATION. WE ACTUALLY FELT LIKE NORMAL PEOPLE THAT WERE RESPECTED AND VALUED AS CUSTOMERS; FROM THE SUPER QUICK, ALMOST IMMEDIATE RETURN PHONE CALL FROM MICKEY TO THE DELIVERY OF A NEW VEHICLE ONLY HOURS LATER. OTHER DEALERSHIPS TRIED TO PUSH US INTO USED VEHICLES FOR ALMOST THE SAME PRICE AS WE WERE ABLE TO GET A NEW 2012 KIA SEDONA WITH MONROEVILLE KIA MAZDA AND THE EXCELLENT STAFF THAT WERE THERE TO HELP. (ESPECIALLY MICKEY) THANKS SO MUCH FOR THE WONDERFUL EXPERIENCE!! WE WILL BE RECOMMENDING YOUR BUSINESS TO ALL OF OUR FRIENDS AND WE WILL DEFINITELY BE BACK FOR OUR NEXT VEHICLE! More

Very helpful and informative, also very respectful. I would Definitely refer friends to this dealership. I am very happy with the quality of vehicle as well would Definitely refer friends to this dealership. I am very happy with the quality of vehicle as well More

Valerie Cook was excellent! She was extremely approachable and very easy to talk to. At no point in the transaction process did I feel she was "getting over on me." I will be highly recommending approachable and very easy to talk to. At no point in the transaction process did I feel she was "getting over on me." I will be highly recommending her to friends, family, and anyone else interested in buying a new car. Simply put, she is the best salesperson I have been in contact with. She should be commended for her work. More

When I entered the dealership I was just looking what was available in the Kia make. The salsman came up and was very friendly and ask if he could help me. I ask a few questions and he had the answers withou available in the Kia make. The salsman came up and was very friendly and ask if he could help me. I ask a few questions and he had the answers without hesitating. Not "pushy" at all. That would have sent me back out the door. We talked and he ask what I was looking for and he showed me what ke had. From that point I made up my own mind and bought a new car. I would recommend the salesman and the dealership. More

it was my and my husbands second kia this year. andy went above and beyond his duty to make us comfortable in our decision. i love my forte and my husband really likes his sportage. andy is a great guy. above and beyond his duty to make us comfortable in our decision. i love my forte and my husband really likes his sportage. andy is a great guy. More