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Monroeville Kia
Monroeville, PA
251 Reviews
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Showing 251 reviews
May 26, 2012
Drove from Canfield Ohio to Monroeville Pa to see the car (80 miles). It was as advertised...a 2011 Hyundai Tucson AWD GLS. They gave me what I wanted for my trade and sold me the Tucson at the advertied "on (80 miles). It was as advertised...a 2011 Hyundai Tucson AWD GLS. They gave me what I wanted for my trade and sold me the Tucson at the advertied "on line" price. Had a small issue that I discovered when I got back home. Called my salesman Ron Herschel and he went the extra mile to get it resolved. He's a stand up guy that I'd reccomend to anyone. More
by 1mandymo
Employees Worked With
Ron Herschel
May 20, 2012
Promised a car for Friday 05/18/2012. The car did not arrive until Monday 05/21/2012 poor communication between the staff and My Spouse and I. Decided not to buy the car. arrive until Monday 05/21/2012 poor communication between the staff and My Spouse and I. Decided not to buy the car. More
by pressagny27
Employees Worked With
Michael Pampena
April 24, 2012
everyone that we talked to at the dealership did everything they possibly could to make sure we were completely satisfied with our purchase of our kia. everything they possibly could to make sure we were completely satisfied with our purchase of our kia. More
by denise olesak
Employees Worked With
Rick Firmani
April 20, 2012
My husband and I were very satisfied with our purchase at Monroeville Kia. This is our second car that we bought there and have not had any problems either time. Would recommend anyone to go there. Monroeville Kia. This is our second car that we bought there and have not had any problems either time. Would recommend anyone to go there. More
by sdemharter
Employees Worked With
Ron Hershel
April 18, 2012
The sales person was really cool, he processed all of the documents quickly. I had a nice test drive, liked the car, bought it. No problems at the dealership at all. documents quickly. I had a nice test drive, liked the car, bought it. No problems at the dealership at all. More
by ivandj01
March 26, 2012
The dealership listed a 2001 VW Cabrio on craigs list and it's website. I called to see if the car was there and went to see it on march 16 (Friday). The car had yet been looked at by the shop but they had i it's website. I called to see if the car was there and went to see it on march 16 (Friday). The car had yet been looked at by the shop but they had it priced and with a limited warranty on the lot. I took it for a pretty long test drive and wanted to buy. Problem was we found alot of issues with the car under the hood. They said it had to go through the shop first and they would call by Tuesday to tell me what they found on Monday. So we put a deposit on the car to hold it. Even though we hadn't settled on a price (they wanted 8,000 and with the issues we only wanted to pay 4,500. Wednesday my boyfriend stopped by since we didn't get a call to see what was going on. After they looked at the car the car wasn't road legal. That is a concern for me! They let me drive a car that was UNTESTED and UNSAFE. After expressing his distress (probably not in a calm manner-I wasn't there) he was "kicked out" of the dealership by the "owner". I m not saying what he did was ok, but the fact that I was put in unsafe car truly upsets me and make me double think any car I drive now. I know they only had the car for a day, but they should have checked it before putting it out for sale. I wouldn't take a car from these people if they gave it to me. More
by house3319
Employees Worked With
matt I think
March 01, 2012
First Mike was very fiendly and showed us a Kia Optima EX, which my wife and I liked very much. I was on a limited time schedule so I told him I would be back when I had more time. Mike contacted me and s EX, which my wife and I liked very much. I was on a limited time schedule so I told him I would be back when I had more time. Mike contacted me and said they were really trying hard to move some new cars for the end of the month, and would I like to come in and he could give me a great price. My wife and I came back on a Saturday and they were to busy to wait on me so they gave me Mike#2. Mike had just started so he wasn't very knowledgeable abouth the car, not his fault he seemed very nice. My wife and I took the Optima EX with the premium package for a ride and we both liked it very much. Back to the showroom to make a deal. I was trading a 2007 Altima SL 2.5 with 88,000 miles and I checked the blue book value at about $10,000. This is were Mike #3 (the price negotiator) offered me $6500 for my car and discounted the new car $1000 off the MSRP $27,215. This was their really great deal for the end of the month. Well right now I'm totally disgusted and ready to leave. Mike the negotiator comes back with his new offer of 17,100 plus tax and license and my Altima. See you later Monroeville Kia will never be back. Went to Smail in Greensburg got the exact car for $14,650 plus tax and license and my Altima. Thats $2,450 dollars less than Monroeville Kia. How do they stay in business. Ps Smail in Greensburg didn't have my color in stock so they got it from Monroeville Kia, so I got the exact car I originally looked at in Monroeville. I love it!! More
by John1953
Employees Worked With
Mike, Mike& Mike the negotiator
February 16, 2012
HORRIBLE - I purchased a 09 Mazda 3 from this dealership in December 2011 and have been back to the service center 6 times for the same issues. When i bought the car it was newly inspected, i had very bad in December 2011 and have been back to the service center 6 times for the same issues. When i bought the car it was newly inspected, i had very bad vibration/pulling in the car. I was called while car was in and asked "who changed your tires last?" answer of course, "you did" well when they did they did not tighten the lug nuts in the front left tire. So I was told that was the problem. Still had problems, found out a bunch of recalls that were not fixed before they sold it to me, fixed them. Then vibration still bad, well bent rim, which was a struggle to get them to cover for "bent rims are not our responsibility", but they did cover it...last draw was that i was told everything was fine now, well got a flat tire, took it into a shop and 2 of my tires were "extremely dry rotted", and documented by the shop. Once again back to Mazda, they did replace the tires and sent me on my way. I find this completely unethical to sell and "INSPECT" a vehicle in November and turn around and sell it with dry rotted tires. Also in 5 visits my tires were taken off, etc every time and no one noticed this? The tire was so dry rotted that went flat that it actually split. With all the "technical" aspects out of the way, isn't there any concern for the safety my kids and I were put in with this situation, completely disgusted, Tracy. More
by TracySlagle
Employees Worked With
Probably the entire service staff
November 23, 2011
I purchased my first car at this dealership. The people I interacted with were friendly enough. However when I went to sign the papers, the price of the car had mysteriously increased beyond what we had a I interacted with were friendly enough. However when I went to sign the papers, the price of the car had mysteriously increased beyond what we had agreed upon. I should have left then immediately, but I was inexperienced and I needed a car, so I went through with it. Since purchasing the car, I took the vehicle there for all services. I had oil changes, inspections, recalls, etc. all done in their service dept. When I had an issue with a certain part of the TPMS corroding [yes, after only 2 years], they refused to cover it under the warranty. That was really more of an issue with Mazda as a whole, rather than with the dealership. However, after they replaced the part [twice], which included a new tire [twice], I experienced leakage from a tire on a regular basis. I took it back to them, told them I had to put air in it every other day. They looked at it and said, "We don't understand why you keep putting air in it." The problem continued for several months. Finally, upon the advice of others, I decided to find a reliable car shop. I have been taking my car there now for all services. The first thing I had them do was look at the tire that was leaking air. They said, "The seal around the TPMS simply wasn't sealed. We sealed it. It should stop leaking now." And it did. If you want a reliable, trustworthy service shop, DO NOT GO HERE. I wish I had looked at reviews of this place before I bought my car there. I have learned an important lesson dealing with them. And like another reviewer said, I am thoroughly surprised by the amount of positive reviews about this dealership. Something fishy is going on. More
by lyrabee
Employees Worked With
I am not sure
November 21, 2011
Absolutely the most unprofessional and incompetitent service department I have ever delt with. Never have the parts, backordered parts ordered incorrectly, no communication. Horrible!! Multiple trips service department I have ever delt with. Never have the parts, backordered parts ordered incorrectly, no communication. Horrible!! Multiple trips required to get work done due to either non stock parts, incorrectly ordered parts or told parts were in stock and they actually were not. Had the van in for a recalled door latch. Picked the van up and the inside trim was not put back on and left on floor. There were oily foot prints in the van and on the seat and trim. This also was the case when I had the second row seat repaired. It took 4 trips because of ordering wrong parts. Each time the interior had oily finger prints on the seats. Had to clean it myself. There is no attention to detail at this service department. The service adviser, (a young woman) is very hard to understand, puts you on hold for every question asked and never has a complete answer. Very poorly trained. The van has an extended warranty so I have to take it to Monroeville Kia for the work or pay a deductable if I take it to another dealership. This is the ONLY reason I continue to come to this dealership. The entire experience with this dealership from the intial purchase to the servicing has been a huge disappointment. The only good thing was the Van is nice and they had the one we wanted in stock. I will purchase a KIA in the future but I would rather drive 25 miles to another dealership rather that deal with these folks. I gave them several opportunities to change my opinion and I kept an open mind, but they are clearly not managed well and I will never recommend this dealership to anyone. More
by Mojo101
Employees Worked With
service department
