Monroeville Kia

Engine replacement Customer Service is as usual great! Mia rented me a car until the finished repairing my car.Excellent service and will continue to have my car service Customer Service is as usual great! Mia rented me a car until the finished repairing my car.Excellent service and will continue to have my car serviced through Kia. More

Lack of information I had my car flatbedded in on a Tuesday thinking that I would need new alternator. I had mentioned, by phone, to the Service writer that this was my I had my car flatbedded in on a Tuesday thinking that I would need new alternator. I had mentioned, by phone, to the Service writer that this was my only vehicle and that I would need updates on the completion of the work so I could make arrangements to have a family car , I heard the next day (Wed.), that the part was ordered and a cost was given. Was told the part would be in at the end of the week, which I felt was a long time to get a part. So I had to make daily arrangements with my daughter to use her spare car. On Friday morning I had called the dealership around 11 to see how things were going. The Service manager said that it should be done by 5. I had asked him to call me in order for me to make car arrangements when completed. Come 5 and no call. Received call the next morning (Sat.) around 9:15 informing me that the car was done and ready for pick up. That was the only disappointing experience with Monroeville Kia. Not being updated enough. Maybe my expectations are too high but in this case I really needed to be informed because of my need for a car daily. All this being said, I want to wish all to have a blessed day. More

Everyone was really helpful and friendly from the second we walked into the lot. I know it's hard to do anything during the pandemic but they made us feel safe while also still maintaining a warm atmosphere we walked into the lot. I know it's hard to do anything during the pandemic but they made us feel safe while also still maintaining a warm atmosphere. There was no pressure to buy or upsell, just honesty about what we were looking for and we left happy and will definitely consider Monroeville Kia for future car needs. More

Fast and Easy Matthew Shoemaker was my rep. The splash shield on our Sorento had come loose and was scraping the road. Matthew could not have been more courteous Matthew Shoemaker was my rep. The splash shield on our Sorento had come loose and was scraping the road. Matthew could not have been more courteous and helpful. Kept me informed throughout the process and made sure the repairs were done quickly and correctly. The entire staff was welcoming and friendly. I always have good experiences with the Monroeville Kia Service department. More

Experience The repairs we quick, The service was great! All employees were very courteous. Everyone very professional and kind.We will be back. Thank You Very M The repairs we quick, The service was great! All employees were very courteous. Everyone very professional and kind.We will be back. Thank You Very Much! More

Love it. The service is excellent, they really put their customers first.. also they are knowledgeable, friendly staff. Pleasant people. Also this time the service was fast customers first.. also they are knowledgeable, friendly staff. Pleasant people. Also this time the service was fast More

Very professional service advisors, they were very courteous and the service was excellent. I had a few cars in for recalls and they threw in complimentary car washes. What a great service crew! courteous and the service was excellent. I had a few cars in for recalls and they threw in complimentary car washes. What a great service crew! More

Patrick was awesome, very kind and the true meaning of customer service. I really appreciate great customer service, this is what truly keeps me coming back! customer service. I really appreciate great customer service, this is what truly keeps me coming back! More

This experience was A+++ Val really worked her magic ♥️ And Dallas was so patient and kind I would definitely recommend!!! 5+ stars all around great experience And Dallas was so patient and kind I would definitely recommend!!! 5+ stars all around great experience More

As usual the staff and management of Monroeville Kia went above and beyond to make our purchase a seamless event. This is the fourth vehicle we have purchased through Monroeville Kia and we could not be happ above and beyond to make our purchase a seamless event. This is the fourth vehicle we have purchased through Monroeville Kia and we could not be happier. I have and will continue to recommend Monroeville Kia to our family and friends. Dan M More