Monroeville Kia

Terrible service department!! They don’t ’care at all about customers. Bought the car 8 months ago & have had the same problem since purchasing . Today was the last straw. I regret buying a KIA....never about customers. Bought the car 8 months ago & have had the same problem since purchasing . Today was the last straw. I regret buying a KIA....never again!! More

We had an awesome experience!! Our salesman Dallas was the BEST!! Very personable and got us the deal!! Sales manager worked with us as well!! Dallas has a return customer!!! As does Kia Monroeville!!! Th the BEST!! Very personable and got us the deal!! Sales manager worked with us as well!! Dallas has a return customer!!! As does Kia Monroeville!!! Thank you for the great experience!!! More

Worst place I ever delt with 3.5 hrs and still no car all over ignorance from sales manager I wouldn’t take nobody their over ignorance from sales manager I wouldn’t take nobody their More

I brought my car to be service and your advisor Jermey who began to be very impatient and rude because I called everyday to see if I was approved to have my car worked on because I need to be provided wit who began to be very impatient and rude because I called everyday to see if I was approved to have my car worked on because I need to be provided with either a loner or rental for transportation to work. I found out on me own through Kia consumer affair that I was approve because he and his rudeness refuse to check or even look into it for me. His response was “ I didn’t hear anything yet” and when I did tell him I was approve , his response “ well that’s news to me”. He didn’t appreciate me calling to see how things were coming along . When he did call me to tell me my car was ready, he gave me No paperwork that I put my signature on. He claimed a new engine was put in my car and when asked how many miles was on it he changed his statement and said my engine was rebuilt. I believe they did just enough to get my car running. I was given a 1 year warranty and I wasn’t allowed to have copies of the warranty or any papers I signed. When I reached out to the service manager, he didn’t respond back. My car is a mess the engine light came back on, It jerks and makes a clicking noise now. I will not bring it back their due to how I was treated. I will be going to another dealership and reporting this the Kia claims because I am uncomfortable with this vehicle now. I spoke to several Kia owners who engines had to be service and they were given a new engine with a lifetime warranty, hear I have an extended warranty and I was given a so called rebuilt engine with a 1 year warranty and ignorance. And yes your service men and manager will deny every bit of what I’m saying and you probably will too but MONROEVILLE Kia has been given a bad name not just by me but people who had there car serviced there before me and if I had known then what I know now I would have never came there. More

Very efficient and professionally run dealership. State inspection and oil change were completed in a reasonable time with an appointment set up thru phone call. Received message reminder confirming a State inspection and oil change were completed in a reasonable time with an appointment set up thru phone call. Received message reminder confirming appointment. All staff were very courteous and provided a complimentary car wash as well. More

Amazing customer service. The team here went above and beyond. Alan,Marlin,and Vicki made our car buying experience simple and easy. Couldn’t be happier! beyond. Alan,Marlin,and Vicki made our car buying experience simple and easy. Couldn’t be happier! More

Nothing to say service was great but pricey. I have nothing else to say. Also I know he said I was being fit in but the wait was from 9:30 Am to 2:45 to get 4 tires. nothing else to say. Also I know he said I was being fit in but the wait was from 9:30 Am to 2:45 to get 4 tires. More

Great, Efficient Service. Very happy to continue using Monroeville Kia as our go to Car Dealer. We appreciate the professionalism with everyone we dealt with Monroeville Kia as our go to Car Dealer. We appreciate the professionalism with everyone we dealt with More

Thanks to Jeremy for taking care of me . Fixed my car had it back in less than four hours fixed right and cleaned it my second car from Kia thanks Jeremy. it back in less than four hours fixed right and cleaned it my second car from Kia thanks Jeremy. More

Oil change was quick. Car wash was done. However, I asked for inside windshield to be cleaned because I have a hard time doing so, but it didn't look like it was done. All in all good appointment. for inside windshield to be cleaned because I have a hard time doing so, but it didn't look like it was done. All in all good appointment. More