Monroeville Kia

Very efficient and professionally run dealership. State inspection and oil change were completed in a reasonable time with an appointment set up thru phone call. Received message reminder confirming a State inspection and oil change were completed in a reasonable time with an appointment set up thru phone call. Received message reminder confirming appointment. All staff were very courteous and provided a complimentary car wash as well. More

Amazing customer service. The team here went above and beyond. Alan,Marlin,and Vicki made our car buying experience simple and easy. Couldn’t be happier! beyond. Alan,Marlin,and Vicki made our car buying experience simple and easy. Couldn’t be happier! More

Nothing to say service was great but pricey. I have nothing else to say. Also I know he said I was being fit in but the wait was from 9:30 Am to 2:45 to get 4 tires. nothing else to say. Also I know he said I was being fit in but the wait was from 9:30 Am to 2:45 to get 4 tires. More

Great, Efficient Service. Very happy to continue using Monroeville Kia as our go to Car Dealer. We appreciate the professionalism with everyone we dealt with Monroeville Kia as our go to Car Dealer. We appreciate the professionalism with everyone we dealt with More

Thanks to Jeremy for taking care of me . Fixed my car had it back in less than four hours fixed right and cleaned it my second car from Kia thanks Jeremy. it back in less than four hours fixed right and cleaned it my second car from Kia thanks Jeremy. More

Oil change was quick. Car wash was done. However, I asked for inside windshield to be cleaned because I have a hard time doing so, but it didn't look like it was done. All in all good appointment. for inside windshield to be cleaned because I have a hard time doing so, but it didn't look like it was done. All in all good appointment. More

Engine replacement Customer Service is as usual great! Mia rented me a car until the finished repairing my car.Excellent service and will continue to have my car service Customer Service is as usual great! Mia rented me a car until the finished repairing my car.Excellent service and will continue to have my car serviced through Kia. More

Lack of information I had my car flatbedded in on a Tuesday thinking that I would need new alternator. I had mentioned, by phone, to the Service writer that this was my I had my car flatbedded in on a Tuesday thinking that I would need new alternator. I had mentioned, by phone, to the Service writer that this was my only vehicle and that I would need updates on the completion of the work so I could make arrangements to have a family car , I heard the next day (Wed.), that the part was ordered and a cost was given. Was told the part would be in at the end of the week, which I felt was a long time to get a part. So I had to make daily arrangements with my daughter to use her spare car. On Friday morning I had called the dealership around 11 to see how things were going. The Service manager said that it should be done by 5. I had asked him to call me in order for me to make car arrangements when completed. Come 5 and no call. Received call the next morning (Sat.) around 9:15 informing me that the car was done and ready for pick up. That was the only disappointing experience with Monroeville Kia. Not being updated enough. Maybe my expectations are too high but in this case I really needed to be informed because of my need for a car daily. All this being said, I want to wish all to have a blessed day. More

Everyone was really helpful and friendly from the second we walked into the lot. I know it's hard to do anything during the pandemic but they made us feel safe while also still maintaining a warm atmosphere we walked into the lot. I know it's hard to do anything during the pandemic but they made us feel safe while also still maintaining a warm atmosphere. There was no pressure to buy or upsell, just honesty about what we were looking for and we left happy and will definitely consider Monroeville Kia for future car needs. More

Fast and Easy Matthew Shoemaker was my rep. The splash shield on our Sorento had come loose and was scraping the road. Matthew could not have been more courteous Matthew Shoemaker was my rep. The splash shield on our Sorento had come loose and was scraping the road. Matthew could not have been more courteous and helpful. Kept me informed throughout the process and made sure the repairs were done quickly and correctly. The entire staff was welcoming and friendly. I always have good experiences with the Monroeville Kia Service department. More