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Monaco Ford - Service Center

Glastonbury, CT

4.3
55 Reviews

55 Reviews of Monaco Ford - Service Center

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September 04, 2020

The knowledge of the staff is wonderful, They were patience and explained everything that they did on my 2012 Edge. I will always continue to bring my Edge to Monaco Ford. More

by oakraac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't remember. They were super.
Nov 25, 2020 -

Monaco Ford responded

We are happy we could make your experience a positive one! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

August 19, 2020

When my mechanic retired in the early 2000's I tried a few other garages with no luck (not fixing things right the first time, not ready when promised, etc.). I let Monaco Ford service my 1999 F150 and h More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ALL EMPLOYEES are awesome!
Nov 25, 2020 -

Monaco Ford responded

Pat, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

June 25, 2020

The refused my warranty, failed to have their 25yr tech diagnose properly and ripped apart my vehicle then kept the parts . Worst experience and overpriced. More

by Claudie.mill.1
Recommend Dealer
No
Employees Worked With
Meghan and her supervisor
Mar 16, 2021 -

Monaco Ford responded

Claudie.mill.1, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Monaco Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Our goal is to learn from your feedback and continue to improve for all of our valued clients so thank you for your honest review.

June 21, 2020

Scheduling is easyAppointment on timeEverything is Scheduling is easy Appointment on time Everything is explained Covid-19 virus is taken very seriously I trust Monico and they have never disappo More

by Dssimko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 02, 2020 -

Monaco Ford responded

Dssimko, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!

May 22, 2020

Unexpected Service Repairs I would highly recommend Monaco Ford for all your car related needs. Whether it is to purchase a vehicle, purchase parts and repair, they will meet y More

by Smal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Granato
Nov 25, 2020 -

Monaco Ford responded

Smal, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

May 21, 2020

Monoco Ford responded to my concern re check engine light. They were efficient and helpful diagnosis and repair They notified me and most of all the service department maintained social distancing sh More

by Megvance
Recommend Dealer
Yes
Employees Worked With
Service dept social distance
Nov 25, 2020 -

Monaco Ford responded

We are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care!

May 04, 2020

Got the Works and a set of new tires. Monaco Ford scheduled my vehicle for a service during the COVID-19 pandemic. Completed the Works Service package and installed a set of new Hankook t More

by dcobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Craw
Nov 25, 2020 -

Monaco Ford responded

Dcobb, thank you for leaving such a great review and high star rating. At Monaco & Sons Mtr Sales Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

April 29, 2020

service is more important than any other aspect service department is the best...great follow, easy to set appointment, left the van spotless when they were complete. They did everything they promis More

by DBUDNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jay Granado
Nov 25, 2020 -

Monaco Ford responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 20, 2020

Called to get my car in and the wait time is insane. The girl on the phone was nice enough. I really wanted to like them more because I heard they were a family oriented business but I’m just disappointed. More

by Pharrion
Recommend Dealer
No
Employees Worked With
Unknown
February 03, 2020

Recent Repair I recently had a major repair completed . The issue was a recall so Ford covered all the expenses. I found everyone I dealt with to be very friendly More

by lisethorwall
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry and I believe Matt.
Nov 25, 2020 -

Monaco Ford responded

We are happy we could make your experience a positive one! Thank you so much for choosing Monaco & Sons Mtr Sales Inc as your first choice for service!

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