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Monaco Ford

Glastonbury, CT

4.8
214 Reviews
Welcome to Monaco Ford! We are the winner of the 2014 President's Award given by Ford Motor Company. Located in Glastonbury, CT, Monaco Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Monaco Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-862-1701 for your No-Obligation Internet Price Quote from our Internet Department.
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767 New London Turnpike

Glastonbury, CT

06033

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Showing 214 reviews

June 27, 2020

This was the fastest and easiest vehicle purchase that we have ever had and with no pressure. They were great in helping us with the choice of vehicle and financing. They had everything ready for and went th More

by DE
Recommend Dealer
Yes
Employees Worked With
Blake, Rick, Christian
Nov 25, 2020 -

Monaco Ford responded

De, thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

June 25, 2020

The refused my warranty, failed to have their 25yr tech diagnose properly and ripped apart my vehicle then kept the parts . Worst experience and overpriced. More

by Claudie.mill.1
Recommend Dealer
No
Employees Worked With
Meghan and her supervisor
Mar 16, 2021 -

Monaco Ford responded

Claudie.mill.1, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Monaco Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Our goal is to learn from your feedback and continue to improve for all of our valued clients so thank you for your honest review.

June 24, 2020

Looking for tow vehicle While shopping for a tow vehicle I found Monaco Ford. Sales Consultant Aaron Guilbeault was very knowledgeable on what I was looking for, and since n More

by MB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Guilbeault
Dec 02, 2020 -

Monaco Ford responded

Thank you for taking the time to notice those efforts and for leaving such an awesome review! We hope to be of service to you again! Take care!

June 21, 2020

Scheduling is easyAppointment on timeEverything is Scheduling is easy Appointment on time Everything is explained Covid-19 virus is taken very seriously I trust Monico and they have never disappo More

by Dssimko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason
Dec 02, 2020 -

Monaco Ford responded

Dssimko, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for your business! Take care!

June 03, 2020

Great Purchase Experience Buying a truck at Monaco Ford was an amazing experience. Our salesman Dusty was so knowledgeable, and an absolute pleasure to work, as was his manage More

by sbrothery
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dustin, Blake and Rick Each was a pleasure to work with
Dec 02, 2020 -

Monaco Ford responded

Sbrothery, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

May 22, 2020

Unexpected Service Repairs I would highly recommend Monaco Ford for all your car related needs. Whether it is to purchase a vehicle, purchase parts and repair, they will meet y More

by Smal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay Granato
Nov 25, 2020 -

Monaco Ford responded

Smal, thank you for your wonderful response to the quality of service our Staff provides! We hope to be of service to you again! Take care!

May 21, 2020

Monoco Ford responded to my concern re check engine light. They were efficient and helpful diagnosis and repair They notified me and most of all the service department maintained social distancing sh More

by Megvance
Recommend Dealer
Yes
Employees Worked With
Service dept social distance
Nov 25, 2020 -

Monaco Ford responded

We are happy we could make your experience a positive one! We try to provide all of our guests with a great atmosphere and world-class service that you can trust. Take care!

May 04, 2020

Got the Works and a set of new tires. Monaco Ford scheduled my vehicle for a service during the COVID-19 pandemic. Completed the Works Service package and installed a set of new Hankook t More

by dcobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Craw
Nov 25, 2020 -

Monaco Ford responded

Dcobb, thank you for leaving such a great review and high star rating. At Monaco & Sons Mtr Sales Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

April 29, 2020

service is more important than any other aspect service department is the best...great follow, easy to set appointment, left the van spotless when they were complete. They did everything they promis More

by DBUDNICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
jay Granado
Nov 25, 2020 -

Monaco Ford responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 20, 2020

Called to get my car in and the wait time is insane. The girl on the phone was nice enough. I really wanted to like them more because I heard they were a family oriented business but I’m just disappointed. More

by Pharrion
Recommend Dealer
No
Employees Worked With
Unknown
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