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Monaco Ford
Glastonbury, CT
208 Reviews
Welcome to Monaco Ford! We are the winner of the 2014 President's Award given by Ford Motor Company. Located in Glastonbury, CT, Monaco Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Monaco Ford a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place. Call 888-862-1701 for your No-Obligation Internet Price Quote from our Internet Department.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 208 reviews
December 23, 2022
This dealership was a breath of fresh air. The customer service was personable and definitely second to none. The customer service was personable and definitely second to none. More
by Garry Porter
Employees Worked With
November 23, 2022
Great dealer - very smooth transaction ! Very knowledgeable with great price and friendly employees thank you Very knowledgeable with great price and friendly employees thank you More
by Tomasz
Employees Worked With
November 01, 2022
Monaco Ford provides optimum service at all times. I feel the customer comes first.The service and office staff go out of their way to be sure the customers needs are served promptly. I feel the customer comes first.The service and office staff go out of their way to be sure the customers needs are served promptly. More
by Dorothy
Employees Worked With
Gerry and another girl whose name I can't remember.
October 28, 2022
I just had my transmission serviced along with a repairs on a couple warranty items. Stephanie in the service department contacted me to say one item wasn't covered under my warranty and I argued that I had on a couple warranty items. Stephanie in the service department contacted me to say one item wasn't covered under my warranty and I argued that I had warranty in front of me which said it was covered. I asked for corporate Fords number to plead my case and Steph gave it to me. I was on the phone with one person from Ford that confirmed what Stephanie told me but he gave me another number to call because I was sure I was right. I was on hold for an hour when Stephanie called me to say she pleaded my case to Monaco and they decided to honor the warranty. I'm 65 years old and never had a dealership treat me like this. I couldn't believe it. On top of that they dropped me off and picked me up for the service. This is an amazing company and when I buy another vehicle I'll buy here. Thank you Stephanie and Monaco Ford ! You're a class act... More
by larry
Employees Worked With
Stephanie Belliveau five stars
October 13, 2022
Monaco Ford made my car buying experience easy and fun! They have very personable and friendly employees who take their time to answer questions and explain things in detail, a Great experience overall. They have very personable and friendly employees who take their time to answer questions and explain things in detail, a Great experience overall. More
by M McElhone
October 13, 2022
Great Experience. Very friendly atmosphere. I felt comfortable the entire time. I would highly recommend them to all my friends and family. Very friendly atmosphere. I felt comfortable the entire time. I would highly recommend them to all my friends and family. More
by bill
Employees Worked With
October 13, 2022
i,m glad i brough car there every body was a saint from rex to brian to jim treated me like l was very inportant rex to brian to jim treated me like l was very inportant More
by garycoltey
September 22, 2022
Great dealership. It was hassle free buying and when I brought my vehicle in for its first service, there were no issues and the whole appointment went very smoothly. It was hassle free buying and when I brought my vehicle in for its first service, there were no issues and the whole appointment went very smoothly. The service staff was incredibly friendly. More
by Jeff
Employees Worked With
September 07, 2022
Excellent place to buy a car or a truck sales been a very helpful in a service Apartment is outstanding helpful in a service Apartment is outstanding More
by debigare1
Employees Worked With
