Momentum Volkswagen - Service Center

Good guy! Harrold at momentum Vw was great. He fillowed up on phone calls and was always aproachable and straightforward. Been coming here for years with past v Harrold at momentum Vw was great. He fillowed up on phone calls and was always aproachable and straightforward. Been coming here for years with past vw's the service is great More

Great communication Harold was great and communicated regularly and very well. My car was services quickly and they were very accommodating about when I could come pick i Harold was great and communicated regularly and very well. My car was services quickly and they were very accommodating about when I could come pick it up. The only bad thing was they didn't have any loaner cars available. More

Best experience thus far!! My advisor Kelli Campbell went above and beyond the call of duty to get me situated and my vehicle serviced. She is very knowledgeable and answered a My advisor Kelli Campbell went above and beyond the call of duty to get me situated and my vehicle serviced. She is very knowledgeable and answered all my questions with no issue. I've been coming to this location to have my vehicle serviced for awhile now and have never had such a wonderful experience until Kelli started helping me out. I will always request and recommend her to friends and family that decide to come to this location! You freakin' rock Kelli and keep up he AWESOME work!!! More

Yet another instance of misinformation and lies Having purchased my 2010 CC new from this dealership, I have maintained the car's service with this dealership for the last 6 years. Despite some less Having purchased my 2010 CC new from this dealership, I have maintained the car's service with this dealership for the last 6 years. Despite some less than stellar experiences I kept coming back. This time however, after having made a service appointment a week prior with assurance that a loaner vehicle would be available, I was told this morning at 07:00 that there wasn't one. Quite frankly the last straw along with various previously disputed invoices and charges (items listed that clearly were not addressed), I will recommend no one to this dealership for service or in general. More

worst experience ever My experience here is awful. I went to the shop on Friday morning to for regular maintenance and engine check. When they told me my battery failed and My experience here is awful. I went to the shop on Friday morning to for regular maintenance and engine check. When they told me my battery failed and have to replace the catalyst converter, I agreed to the service and they admitted to give me 10% off from 2547 to 2274, and they said they would make it done tomorrow (Saturday) morning so I could get my car after Lunch. HOWEVER, I called the shop Sat at 1pm., my service management didnt pick up my call, then I called the shop, they told me the service would be closed at 2 so the earliest time i could get my car would be MONDAY! i am so disappointed and i knew they would not keep their promise, I HAVE TO RENT a car for Monday! I called them on Monday afternoon again, my service manager said the part would be at shop on Tuesday! Again, I have to take taxis on Tuesday for going out in the morning. Finally, Tuesday afternoon, they called me the car was ready to go (they told me at 2, i was busy till 8, so i could only go to collect my car on Wed), and they picked me up from my place to the shop on Wed morning, which is good. THE BAD experience is not over! On the receipt, they didn't give me the 10% off as they promised, the price was 2547, without any discount! And my service manager was not even there, I did not know who to argue on the price, and I felt so bad about everything in the shop! Why they just could not keep their original promise? They told me they could get it fixed on the next day and I have a 10% off, so I signed the service agreement, but they definitely do the opposite! Will never come back to this shop. I am new to Houston just 2 months, first time going to a dealer, feel so bad about the whole process. More

Price gouging! I just purchased a used GTI from AutoNation this weekend and it needed a small part replaced. I am new to VWs, so I thought I would call around to th I just purchased a used GTI from AutoNation this weekend and it needed a small part replaced. I am new to VWs, so I thought I would call around to the Houston dealerships to do some price comparisons. I am looking for the cord that suspends the rear cargo cover from the hatch. I called two different Momentum dealerships (Richmond and Clear Lake) and got two very different quotes for the same part: $25 at one and $30 at the other. Now, five dollars may not seem like a great deal of money, but when considering the difference in percentage of total cost it is quite significant! However, the worst part of this little experiment, and the deciding factor in where I will do business in the future, is that the same part at Archer VW is only $19.58! Do the math for yourself and decide which dealership is gouging its customers. More

Made Formal Complaint with VW Cares/Dealership Did Nothing. Bill the service rep was friendly, polite and professional. That is the ONLY good thing I can say about their service deparment. In November we brou Bill the service rep was friendly, polite and professional. That is the ONLY good thing I can say about their service deparment. In November we brought my 2009 Tiguan in because the check engine light was on and oil was leaking and were told the oil pressure had blown all the seals in my engine. $3,500 later they told me my car was fixed. Within a week an alarm started going off saying "STOP ENGINE Oil Pressure See Manual" I immediately took my car back in and after almost a week was told there was nothing wrong with my car and the alarm wouldn't go off when it was with them. Within the next few weeks it had gone off three more times (they were aware it was going off, I had called them immediately and they did not seem overly concerned). I brought it back in and after two weeks was told it was a sensor ($100). By now it was January. I picked it up and the alarm went off again within a week. I notified them that I would be bringing it back in, even though I was hearing from them they had no idea what to do or why it was happening. Before I could get it back it broke down on me and I had to get it towed in. After a $130 diagnostic fee they told me my timing belt needed to be replaced and it was completely separate from the oil pressure alarm which I could not believe. We took it to another mechanic (that we knew and trusted) and were told he replaced the timing belt ($1,600) but he didn't think that was the problem because there were metal shavings in the oil. Which means the real problem all along and what the alarm kept saying was that there was an OIL PRESSURE PROBLEM!! But the thing is, once you have metal shavings in your oil your car is pretty much done and believe me it was. It was February and after 3 months of telling VW Momentum that something was off with my oil pressure my car was worthless and they did absolutely NOTHING to make it right. I made a complaint with VWCares and they replied within a day that the dealership would take no responisbility for the work they did on my car. I used to love my car and VW and they could have made it right, maybe offer to fix it, give me a decent trade in value, ANYTHING, but they did NOTHING. So please do yourself a favor and stay away from this dealership because they do NOT stand behind their work. More

Had our Jetta in 4 times for the same problem. They charged for diagnostics each time but never managed to identify the problem or fix the car. They showed no concern for their mistakes. No apology or charged for diagnostics each time but never managed to identify the problem or fix the car. They showed no concern for their mistakes. No apology or even empathy. We spent thousands on use less repair and left with the car still needing the original problem repaired. Inexcusable. More

Let me start by saying that I have purchased 3 vehicles from them since 2005 Jetta and 2 Passats and 1 Jetta from Archer VW. The problems at the service department at Momentum is well know from other deale from them since 2005 Jetta and 2 Passats and 1 Jetta from Archer VW. The problems at the service department at Momentum is well know from other dealers around town. The service Manager Derek is incredibly unprofessional and must be related to the owner somehow because he is truly worthless. But more than him it is the culture at momentum to sell vehicles first, service is not even a concern and it has been this way since I bought my first Jetta in 2005. Here are 3 examples of backwards way they treat customers: 1- September 2007 - my check engine light came on after 6,000 miles and I called the dealership immediately. She told me that it would be 3-4 weeks until they could fit me in...for a check engine light. I complained adn she said it was probably nothing anyways so just don't drive on it too much and it should be fine until the appointment!! I drove straight to the dealership and demanded that they look at it. They said it was probably the gas cap and unscewed it, then screwed it back on and told me to drive for 10-15 miles and see if it stops. It didn't it was a faulty sensor. 2- July 2008 Took my car in for a warranty service and they had to order a part so they gave my wife a loaner vehicle. She picked it up and on her way to work was pulled over for improper registration and tags on the vehicle. Then they told me to drive it back to the dealership and they would look into it. Eventually they agreed to bring another vehicle and exchange it. On teh way home the wheel well wall came apart and started dragging on the road in the middle of rush hour traffic. Once again they wanted me to use my insurance to tow it to the dealership. 3- Today - got a free loaner car because when I was last in to have my antenna and lumbar motor replaced they messed up my trunk latch plus I had a warranty recall on the transmission. I got the loaner car and drove it 18 miles to my home, parked it in the garage. When I was returning the vehicle i had a flat tire. I called the dealership and they said I was responsible for it so I should take it to discount tire or something. Discount couldn't fix it because it was damage to the interior sidewall. They charged me $130 for a new tire, because it was my responsibility???? He said it was a cut and I said it was a blowout and that we would have to agree to disagree. I paid the fee knowing that this is the absolute last dollar I will ever pay to momentum...ever. I like my VW Passats, but it seems that it has to be taken in for service (non-maintenance) 2-3 times a year. $35K on a car deserves some respect and service. I have been patient and forgiving but this is the last straw. For the record Ken Reese, the service agent has been better than most at customer service, but the culture of the dealership overshadows his hard work. I also experienced issues with their lack of attention to detail during the sale and the severe lack of follow up once the vehicle was sold. More

This dealership's service is the worst I have ever encountered. Rude, careless, inconsiderate and incompetent dont even begin to cover my assessment of them. They never fix the problem, and never have encountered. Rude, careless, inconsiderate and incompetent dont even begin to cover my assessment of them. They never fix the problem, and never have parts in stock. They overcharge. They know less about my Touareg than I do, and I am not a mechanic. I took the vehicle elsewhere and they fixed it in about 1 hour at 1/10th of the price quoted me by this dealer- and that was after he had the car for a full two days, and for which I was not given a loaner despite my purchase of a 50K vehicle from them. I will NEVER go there again. I plan to file complaints with the BBB and the state of Texas based on my experiences there over tha past three years. All the service advisors leave after a few months. The supervisor position has changed hands innumerable times since I have been going there, but with NO improvements in quality. Save yourself the trouble and DO NOT go here. I am serious. More