Momentum Volkswagen - Service Center

They Are very Courtieous and attend to almost your every need, you have to catch them when they have Great Deals. Through and one of the best Dealerships I've been to in my entire life! Ask for Elias Taoufi need, you have to catch them when they have Great Deals. Through and one of the best Dealerships I've been to in my entire life! Ask for Elias Taoufik he's very reliable, informative, courteous and highly cultured. Along Mr. J Hernandez as well I recommend talking to either one of these gentlemen they will guide in the right direction! More

The very best! Best in class dealership and service department. I wouldn’t consider going anywhere else for my service or new car needs. Amen! department. I wouldn’t consider going anywhere else for my service or new car needs. Amen! More

I have been a loyal customer to Momentum VW in Upper Kirby since 2017. Brought my 2017 CC Rline for service along with fixing the window rattering issue in September, 2019 and was put in wait list of lo Kirby since 2017. Brought my 2017 CC Rline for service along with fixing the window rattering issue in September, 2019 and was put in wait list of loaner car by service consultant. Mr. Artif. I was told the availability of the loaner car will be in the final week of November or 1st week of December, 2019. 4 months after September 2019, I did not receive any calls or emails in regard to my loaner car so that I called to the dealership. Service consultant, Mr. Artif told me that the wait list had been discontinued since December of 2019. Because of the new management with the new system in 2020 at the VW Upper Kirby dealership, all the old loaner wait list of 2019 did not carry over to 2020. Immediately afterward, the service consultant, Mr. Artif transferred me directly to the 800 number to book a loaner car reservation without providing me an apology. At the 3rd week of January, 2020, I was scheduled to pick up my loaner car at the dealership in order to have my CC window's rattling noice to be fixed. Unfortunately, the VW Upper Kirby dealership did not have any loaner car available for me so that I was sent to the nearby Enterprise Rent A Car location for my scheduled loaner car. Upon arrival to the Enterprise Rent A Car, I was being asked to put a car rental deposit in regardless of whether VW Upper Kirby dealership sent me for loaner car purpose. I immediately called to the service consultant Mr. Artif of VW Upper Kirby dealership to resolve the situation because I am not renting the car for pleasure initially and I was sent to pick up my loaner car while my CC is in the service for several days. Should it be my fault that VW Upper Kirby dealership did not have it's own loaner car available for me on the day I was scheduled for pick up? Why do I need to put a deposit to a car from Enterprise Rent A Car which I am not renting it for pleasure initially by contacting Enterprise Rent A Car myself originally? I was asked to return to the VW Upper Kirby dealership. Upon my arrival, I talked to the service consultant, Mr. Artif and he promised me to escalate my situation to the newbie manager, Mr. Scott in order to have in house loaner car for me without having to use their 3rd party business. Now, it has been 2 months since the 3rd week of January, 2020 (today is March 14th) and I still am not being contacted by the service consultant, Mr. Artif or newbie manager Mr. Scott from VW Upper Kirby dealership. In my case, you can clearly see how is the current business ethic of VW Upper Kirby dealership in the new management of 2020. Are you actually being valued as a value customer? Where is their promising word? Should you seek for somewhere else for your next car service? More