Momentum Volkswagen

Worst car buying experience ever! I just had the worst experience ever at this dealership! I came in on 5/16 around 6pm looking to purchase a vehicle 10k and under for my daughter w I just had the worst experience ever at this dealership! I came in on 5/16 around 6pm looking to purchase a vehicle 10k and under for my daughter who is graduating high school on June 2. I looked at the 2013 Kia Soul with 43k miles. I was told that the vehicle had not been inspected and was not ready to be sold. I test drove the vehicle and inspected the car as best as I could. I told my sales guy that I was very interested in purchasing the car I just needed my husband to test drive the car for his approval. He told me I could come back tomorrow 5/17 and by that time the car would have been inspected and we could talk about a deal for the car. I called my financing company and got approval for the car only to get there today to find out that the vehicle was being sold to someone else. I spoke with 2 managers and asked why the vehicle was being sold to someone else when I had just made an offer the night before and the car supposedly needed to be inspected. I was told that I should have put money down on the car I told both managers that my sales guy did not tell me that I had to put anything down. I spoke with my sales guy at least three times and he never told me I had to put any money down. My sales guy said in front of both his mangers that he dropped the ball and made this mistake of not letting me know that I had to put money down on the car in which i had no problem doing.. So instead of both managers trying to make me the customer who put the first offer in on the car, financing ready to go, and spent 2 days, and 4 hours of my time.. they sold it to the other customer who spent less than 2 hours in the store. To make things worse one of the managers had the nerve to ask me if I wanted to look at another car. Really..... I came into your dealership ready to buy a car for my daughter only to watch the car being sold to someone else right in front of my face and waste my time. More

Ashone Johnson Mr. Johnson was extraordinary, in spite of we had made our mind to buy from Demontrond , he convinced us to buy from Momentum. He was very helpful and Mr. Johnson was extraordinary, in spite of we had made our mind to buy from Demontrond , he convinced us to buy from Momentum. He was very helpful and pleasant person. More

Great. This VW location is a convenient location. On my choice of car, this location has minimal color choices. Overall, it was a very good experience. This VW location is a convenient location. On my choice of car, this location has minimal color choices. Overall, it was a very good experience. More

Initial discussion about trade in for new car The salesman was bright and eager to help me understand options and answered all my question. I felt that my concerns were respectfully listened to a The salesman was bright and eager to help me understand options and answered all my question. I felt that my concerns were respectfully listened to and answered. I felt no pressure to make any immediate decisions and was give material to take home and ponder. More

Friendly experience Really enjoyed coming to this dealership and asking sales team questions. Jason went out of his way to teach me to drive manual and delivered the car Really enjoyed coming to this dealership and asking sales team questions. Jason went out of his way to teach me to drive manual and delivered the car from austin area to my place. More

Ashone is the man! I went to buy out my lease on my beetle and was thrilled to get a deal on a new Jetta. Ashone spent a lot of time working the deal. The whole team w I went to buy out my lease on my beetle and was thrilled to get a deal on a new Jetta. Ashone spent a lot of time working the deal. The whole team was great and helpful. Didn't feel like I normally do leaving a car dealer. Thanks for the new car!! More

Excellent dealership We had the best experience at Momentum VW. Steve has been most professional, and helpful. He did an excellent job explaining to us the differences bet We had the best experience at Momentum VW. Steve has been most professional, and helpful. He did an excellent job explaining to us the differences between diff models and the intricacies of the particualr car we got. He is absolutely one of the best in what he does. Thank you. More

Bought a new Beetle My Salesman and his Assistant went above and beyond working with me. They took care of all the extra things I wanted on my car, and had them on and r My Salesman and his Assistant went above and beyond working with me. They took care of all the extra things I wanted on my car, and had them on and ready the day I came to the dealer. The price quoted was wonderful, lesser than I expected. More

Great experience Great service from everyone...excellent teamwork, from the sales person, finance department and the GM. Thank you were had a wonderful experience Great service from everyone...excellent teamwork, from the sales person, finance department and the GM. Thank you were had a wonderful experience getting the car. More

Steven I had an AMAZING EXPERIENCE with Steve thank you so much for taking care of me and my family! I will make sure to give you a call if when have any que I had an AMAZING EXPERIENCE with Steve thank you so much for taking care of me and my family! I will make sure to give you a call if when have any questions! Thank you so much again!!!! More