Momentum Volkswagen

customer happy and satisfied Professional salesmen Steve g and elite m. Very courteous. And want to help make my car selection and sale a smooth process. Took the time to listen Professional salesmen Steve g and elite m. Very courteous. And want to help make my car selection and sale a smooth process. Took the time to listen to my needs and requirements. Very knowledgeable and experienced. Management and finance mgr also courteous friendly and willing to help to make my car sale a success I rate them number 1 More

Customer Service Courteous and professional service which made the whole experience worthwhile and tolerable. It was a pleasure to conduct the business at hand. Thank Courteous and professional service which made the whole experience worthwhile and tolerable. It was a pleasure to conduct the business at hand. Thank you all for the great service. More

Best customer service Car buying is always a task being that I amma single female. I am always afraid I will taken advantage of and/or given horrible customer service due t Car buying is always a task being that I amma single female. I am always afraid I will taken advantage of and/or given horrible customer service due to my questions and demands. Ashone Johnson was was the sales person that assisted me and he provided excellent customer service. I will be back to purchase with him in August. More

Excellent Customer Service I came in looking for a new car. All of the staff were extremely nice. Ashone was very helpful and informative about the Tiguan I'm interested in gett I came in looking for a new car. All of the staff were extremely nice. Ashone was very helpful and informative about the Tiguan I'm interested in getting. More

Great Team!! Excellent management staff and knowledgeable sales team, easy and smooth transaction and they gave me top dollar for my trade! Go visit Momentum VW ( Excellent management staff and knowledgeable sales team, easy and smooth transaction and they gave me top dollar for my trade! Go visit Momentum VW (upper Kirby) for best car buying experience !! More

All star treatment This is probably car number 10 I have bought from Ashone Johnson. He is the best auto sales professional I have ever worked with. He is very courteous This is probably car number 10 I have bought from Ashone Johnson. He is the best auto sales professional I have ever worked with. He is very courteous and helpful to my whole family and has put all 5 of us in multiple vehicles over the years. The finance staff are efficient, the service staff courteous and prompt, and if I ever have a concern, the Momentum management steps in to assist. I really appreciate the quality and safety of the VWs. More

Great Car Buying Experience Steve Grace was a terrific salesman and was well prepared to help us. He was very frie dly, knowledgable, and prompt. My car buying experience was e Steve Grace was a terrific salesman and was well prepared to help us. He was very frie dly, knowledgable, and prompt. My car buying experience was exceptional from start to finish! More

The best dealership Great service!!!attention was very quickly, test drive really nice, information and everything perfect!! Thank you guys for the best service!!i want t Great service!!!attention was very quickly, test drive really nice, information and everything perfect!! Thank you guys for the best service!!i want to visit you dealership very soon!! More

Great car buying experiences VW Jetta The salesman Enrico Wood was very helpful. We did the entire transaction over the phone and internet. I waited in my own office working while they c The salesman Enrico Wood was very helpful. We did the entire transaction over the phone and internet. I waited in my own office working while they churned away their numbers and gave me a competitive price. Total wait time at the dealership was one hour in and out with a new car. I could not believe it!! Best experience I've ever had. Neither the alesman or the finance guy we're pushy. They understood how important time is for their customers. More

Worst car buying experience ever! I just had the worst experience ever at this dealership! I came in on 5/16 around 6pm looking to purchase a vehicle 10k and under for my daughter w I just had the worst experience ever at this dealership! I came in on 5/16 around 6pm looking to purchase a vehicle 10k and under for my daughter who is graduating high school on June 2. I looked at the 2013 Kia Soul with 43k miles. I was told that the vehicle had not been inspected and was not ready to be sold. I test drove the vehicle and inspected the car as best as I could. I told my sales guy that I was very interested in purchasing the car I just needed my husband to test drive the car for his approval. He told me I could come back tomorrow 5/17 and by that time the car would have been inspected and we could talk about a deal for the car. I called my financing company and got approval for the car only to get there today to find out that the vehicle was being sold to someone else. I spoke with 2 managers and asked why the vehicle was being sold to someone else when I had just made an offer the night before and the car supposedly needed to be inspected. I was told that I should have put money down on the car I told both managers that my sales guy did not tell me that I had to put anything down. I spoke with my sales guy at least three times and he never told me I had to put any money down. My sales guy said in front of both his mangers that he dropped the ball and made this mistake of not letting me know that I had to put money down on the car in which i had no problem doing.. So instead of both managers trying to make me the customer who put the first offer in on the car, financing ready to go, and spent 2 days, and 4 hours of my time.. they sold it to the other customer who spent less than 2 hours in the store. To make things worse one of the managers had the nerve to ask me if I wanted to look at another car. Really..... I came into your dealership ready to buy a car for my daughter only to watch the car being sold to someone else right in front of my face and waste my time. More