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864 Reviews of Momentum BMW MINI - Service Center
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May 17, 2012
Phong Bui sets the bar for customer service and follow up. He is the reason I bought another car from Momentum and that experience was equally great. up. He is the reason I bought another car from Momentum and that experience was equally great. More
by missionv
Employees Worked With
Phong Bui, Phong Bui
May 17, 2012
Very pleased with overall service! From the moment I drove my car in for service and to the time i picked up my truck, I was impressed with how wonderful they treated me. drove my car in for service and to the time i picked up my truck, I was impressed with how wonderful they treated me. More
by Mprince1972
Employees Worked With
Phong Bui, Phong Bui
May 17, 2012
Phong never fails to go above and beyond expectations, and I couldn't be happier with his service. I always feel like I am his "ONLY" customer because of his regular communication and him going out of his and I couldn't be happier with his service. I always feel like I am his "ONLY" customer because of his regular communication and him going out of his way to accommodate my service needs. I have been going to Momentum for a number of years now, and it is because of Phong's exceptional customer service that I will always be a customer of Momentum. More
by rzlaicu
Employees Worked With
Phong Bui, Phong Bui
May 17, 2012
I bought my M3 in this dealership since 2009 and I have been very much satisfied with both the sales and the after-sales engagement and service of this dealership. Both the sales and service/maintenance d been very much satisfied with both the sales and the after-sales engagement and service of this dealership. Both the sales and service/maintenance department is very responsive to my requests and needs. I have great confidence that my M3 is well taken care of and well maintained. My requests are given very good and prompt attention all the time. I highly recommend this dealership and very much appreciate the service and attention the team provides. More
by joyd888
Employees Worked With
Phong Bui, Phong Bui
May 17, 2012
Other Houston BMW dealerships service prices are cheaper than momentum. Momentum BMW has always price-matched in the past. I love the attentiveness of my service representative, Mr. Bui. than momentum. Momentum BMW has always price-matched in the past. I love the attentiveness of my service representative, Mr. Bui. More
by emmettspears
Employees Worked With
Phong Bui, Phong Bui
May 16, 2012
I have had my X5 serviced with Phong since I purchased it. He has aleays given me Prompt and Friendly Service. The results from the shop were aleays as expected in a timely manner. I recomend Phong to any it. He has aleays given me Prompt and Friendly Service. The results from the shop were aleays as expected in a timely manner. I recomend Phong to anyone who has a BMW and needs service. He is great. More
by fredburban
Employees Worked With
Phong Bui, Phong Bui
April 26, 2012
Momentum BMW has to be the worst BMW service facility not only in Houston but probably the whole country. In what has turned out to be a nightmare experience, we find it shocking that they can get away wi only in Houston but probably the whole country. In what has turned out to be a nightmare experience, we find it shocking that they can get away with this despite being an insurance-paid claim service. From day 1, we had a bad experience with Momentum. Never once was a written estimate provided to us on WHAT was wrong, HOW long it will take to fix and WHEN can we expect to get our car back. Under Texas law, repair shops do not have to provide written estimates, and these guys absolutely take disadvantage of this and abuse hapless consumers to the hilt. We only took our car here on recommendation of the insurance company. We asked if they had BMW certified mechanics to which both the insurance, and the facility replied yes. But the very moment the car was in their shop, things turned south. Initially took way too long to repair the original tire and rim damage. Then said it could have affected rear axle/rim/strut and that needs to be checked out. This whole thing took 2 weeks. Then they thought it had chassis and body damage, and maybe the frame had shifted. Parts and jigs were ordered from somewhere the car was hoisted up and taken apart and reassembled. But it wouldn't align so off we go again. This time the engine was what was coming in the way. So took it apart all over again. By this time, we are already past 6 weeks without our car. And they claimed they do body and frame damage routinely and follow the exact procedure, YET THEY DON'T KNOW HOW, WHEN AND IN WHAT SEQUENCE ITS ALL PUT TOGETHER AGAIN. THEY GO BY TRIAL AND ERROR!!! It is unbelievable. And thus the reason for not giving estimates, making faulty claims and not honoring their own word again and again. We thought such experiences only happened to "other people" - WRONG. When it comes to repairing your high-end import, be very careful and check references before taking it in. The lost time, the aggravation, the lies, the bogus estimates and whole rigmarole are just not worth it. Get a second opinion on repairs, make sure you let them know you will take your car elsewhere if they fail to deliver in a reasonable amount of time, and ACT ON IT. Let insurance know that you WILL complain to BBB, Texas DMV, Texas Attorney General and other consumer protection agencies. It takes just one bad dealership to muck the name of a great car company, and these guys simply take it for granted. You will NOT have such a bad experience at your average Honda, Ford, or Toyota dealership, and THAT IS A GUARANTEE. More
by Andrew S. Zupan
Employees Worked With
Edgar and Krista
April 23, 2011
Servicing a $100k 750LI should be a painless exercise. DO NOT count on that from Momentum BMW South. Mine had a simple problem with remote on the key. I was told the car needed an alignment which cost $450. NOT count on that from Momentum BMW South. Mine had a simple problem with remote on the key. I was told the car needed an alignment which cost $450. I just had an alignment 6 mos ago. When I questioned the service representative, he said that is right and he should have checked the records - Shouldn't that go without saying? When I went to pick up the car (after being told it was ready to go) it came out and was absolutely filthy! So back to be cleaned and got it an hour early. I just don't understand how these guys can't get it right. I am absolutely sure that their customers aren't bumbling idiots - so why do they treat us like that! I bought the car in there 2008 and have had it serviced 3 times. All 3 times had serious issues. They are deceitful, carless and very unprofessional. DO NOT GET YOUR VEHICLE SERVICED THERE! More
by dkotowych
Employees Worked With
Jason Baisdon
April 13, 2011
If I could give it ZERO stars I would. I recently bought a car from here and it has not been a good experience. The sales process was too lengthy and I never received a couple things I was assured were alre a car from here and it has not been a good experience. The sales process was too lengthy and I never received a couple things I was assured were already shipped out. Less than 2 months after the purchase I had brake issues. The first time I brought it in, they said they fixed the problem but surprisingly they were still squeaking later that day. The second time I brought my car in, they finally replaced the back brakes. BEWARE!!!!! I had my Ipod stolen from this dealership. They make you sign a waiver when you drop your car off stating they are not responsible for items removed from your car. I accidentally left my iPod in the center compartment where it has the USB connection. I called my tech and he called me back a couple days later and said "they have been having some issues with items going missing but have not located the employees involved". He made sure to remind that I was still responsible for the missing item. Thanks a lot, I just spent 40K with you jerks and your going to lose me as a customer over a $80 iPod???? Stay away from both sides of this dealership, they suck and have ruined my previous stellar 5 year experience with BMW. More
by bev72
Employees Worked With
Not the employees fault, it's the ownership
September 16, 2010
Very pathetic customer relations. You can buy the car but afterward their attitude totally changes. If you ever have to take your car in for any repair or service, be prepared for the most unprofessional gro afterward their attitude totally changes. If you ever have to take your car in for any repair or service, be prepared for the most unprofessional group of people working here. Not friendly or courteous at all. In fact can be pretty rude. No one calls you back to give you any update on your car. You have to call several times and leave messages, day after day, to get a reply back. There are always out of loaner cars. Would charge you even if the issue is something different. Never honor appointments. I would not recommend this dealership at all. I own a BMW 650. regards More
by locates
Employees Worked With
Shaffee Habhab, Shawn Sharp, Karen Mckemie
