Momentum BMW MINI - Service Center

Phong is a always willing to help and is very easy to work with. He even tries to help reduce the cost of any services by giving discounts. I recommend him work with. He even tries to help reduce the cost of any services by giving discounts. I recommend him More

I was greeted promptly and my concerns were treated with respect. The estimate given for the time my vehicle would be in service was accurate and all issues were resolved. My service representative is pol respect. The estimate given for the time my vehicle would be in service was accurate and all issues were resolved. My service representative is polite and responsive. More

I had a good experience from start to finish. The only aspect that could be improved is the employees at the main check in counter were not as friendly as they could have been. Phong Bui was very helpful aspect that could be improved is the employees at the main check in counter were not as friendly as they could have been. Phong Bui was very helpful and thorough. More

I purchased a factory buy back from another dealer. When I started having problems, I chose Momentum BMW because they are close to my house. My car was in the shop approximately three weeks and our service I started having problems, I chose Momentum BMW because they are close to my house. My car was in the shop approximately three weeks and our service advisor, C.J. Broll called to give us updates almost every day. I was so happy when he called to say he thought the problem had been fixed. I drove about 10 miles and started having problems again. I called C.J. and he was SOOOOO nice. I brought the car right back and he was able to give me the same courtesy car (which I requested) while they continued to work on my car. He continued to give us updates almost daily. When they told me they thought they had the problem fixed, I picked up my car and it had been washed and waxed and looked brand new. I told C.J. he was like family to us now and that we would miss his calls. I have not had a problem since. I highly recommend Momentum BMW. More

The Service that I always experience at Momentum BMW is always Exceptional!!!! My Service advisor Phong Bui is the BEST!!!!!!!!!!!! I Always ask for him.... always Exceptional!!!! My Service advisor Phong Bui is the BEST!!!!!!!!!!!! I Always ask for him.... More

I Really enjoyed the customer service of CJ at Momentum I Really enjoyed the customer service of CJ at Momentum BMW at my last visit. I normally do not and will not fill out a survey, but the service was I Really enjoyed the customer service of CJ at Momentum BMW at my last visit. I normally do not and will not fill out a survey, but the service was so impressive and enjoyable, that i actually do not mind taking the time to show my appreciation. Thanks so much for the QUALITY of management on the service side! Very rare to see true customer service! -Chris Wise More

First, the sales experience. I have bought my share of cars - and the salesman (Phillip Long) was one of the most knowledgeable, service-oriented individuals I have ever had the pleasure of buying a car f cars - and the salesman (Phillip Long) was one of the most knowledgeable, service-oriented individuals I have ever had the pleasure of buying a car from. He knew BMW and Alpina like he had been selling it since he left the cradle. Impressive. HOWEVER - the mark of a great dealership, to me, is the service department - and this is where Momentum has REALLY shined. Phui Bong has been my service advisor since Day One. I was introduced to him by Phillip Long - and he set the expectations pretty high, in terms of personal service, attention to detail, and so forth. Well, I'm happy to report that Phong Bui has totally exceeded any and all expectations: total knowledge of the vehicle, attention to detail, service, punctuality, follow-up, courtesy - everything. TOP NOTCH - every step of the way. More

Called my BMW location off Highway 59 SW (near beltway 8) Was greeted by the Will Diaz, a service advisor. Talked to him over the phone on the service my X5 was needing. He was extremely proffesaional a Was greeted by the Will Diaz, a service advisor. Talked to him over the phone on the service my X5 was needing. He was extremely proffesaional and upmost courteous over the phone. His etiquett was quite impressive! After everything was finalized, I took pocession of my BMW X5 and in two word I can honestly say this about Mr. Diaz, "EXCEPTIONAL SERVICE". He truly embarks a very professional deameanor for Momentum BMW and reccomend his talent to anyone out there to see him! Sam E. Houston, Texas 77036 More

I'll start off by saying that the customer service at this dealership's Service Dept is second to none. I had limited contact with the desk that receives you, just what was needed, but it was a pleasant this dealership's Service Dept is second to none. I had limited contact with the desk that receives you, just what was needed, but it was a pleasant experience nonetheless. I did have extensive contact with the person coordinating the repair with me, CJ Broll, however. The contact was extensive because the work done on my 325i needed some revisiting; the quality of the initial work done by the mechanics/technicians was bad, honestly. I still rate the quality of work as "4-Good" because they ultimately got it right. On the road to getting it right, CJ went above and beyond to make it right. I understand mechanics can miss things, it happens to all of us. . .we're all human. But what isn't a given is the customer service behind the work, even AFTER your keys have been returned to you. Not only did CJ make it right, but followed up with calls to make sure the car was running great. Customer service AND Friendliness I rate a 5. Again, my experience was pleasant when I got there. The 5 rating is really based on my experience with CJ. Quality of Work, is a 4. Again, the work on my car had some loose ends and the car began to misfire. I took it back and the work was fixed. The work was preceded by good diagnosis of the issue, so a 4 is a good assessment, IMO. Had I not had to return the car for service, I'd rated them a 5. For the overall experience, I wrestled with a 4 or a 5. Having to go back to get the car re-fixed was a hassle, but the extent to which CJ went to rectify the problem, and followed up with me after the fact was so above and beyond . . . Ultimately I have to say it was great. Again, mistakes happen . . .it is a given. Great customer service isn't a given. So, based on that, I'd say my overall experience is a 5. For price, again this is only for the service department's work, is a 4. Their prices are pretty standard, I 'd guess. Most of the time, the work was covered by the extended warranty. These cars kinda sell themselves, to be honest. The only question is WHERE you'd buy a BMW from. This dealership isn't the closest one where I live, but I'm buying my next BMW from these guys based solely on how well they take care of you. So while CJ isn't in sales, I guess you can say he's sold a car for this dealership in the near future. More

Great experience. I was very impressed with how fast my service was completed. The service staff was very courteous and polite I would definitely recommend to my friends. service was completed. The service staff was very courteous and polite I would definitely recommend to my friends. More