Momentum BMW MINI - Service Center

outstanding service I can not express how impressed I was. The service pricing was at a bargain. Everyone was very professional and exceeded my expectations. I give his p I can not express how impressed I was. The service pricing was at a bargain. Everyone was very professional and exceeded my expectations. I give his place 5 Stars. Highly recommended. More

Great Job . Starting to see alot of great changes in the Mini services with the way its looks. Great customer service. I want to thank Mr Phong and Mr Nick . Starting to see alot of great changes in the Mini services with the way its looks. Great customer service. I want to thank Mr Phong and Mr Nick. More

Amazing Customer Service at Momentum What a exceptional staff! So helpful, knowledgeable and went out of their way to make us feel at home. I'll be back and will send all my friends to What a exceptional staff! So helpful, knowledgeable and went out of their way to make us feel at home. I'll be back and will send all my friends to Momentum! Wish all car dealerships could learn about customer service from them. Posey Parker PS I took my soccer playing friend with me to Momentum /Users/poseyp43/Desktop/IMG_0146.jpg More

Rude Customer Service I recently called to make an appointment to bring my car in since there are some noises I am concerned with. The first time I called I was disconnecte I recently called to make an appointment to bring my car in since there are some noises I am concerned with. The first time I called I was disconnected when transferred. The second time I called back, a lady answered the phone and was very rude .She was not friendly and hastily tried to get me off the phone. I asked her when the next loaner was available and she said a future date, which is fine. She then tried to hang up with me without giving me a time, and I had to reconfirm the appointment time. I in no way felt the call was professional or friendly. I think I first spoke to Walter McNeal and was then trasferred to the lady (unknown name). More

Ultimate Driving Experience has turned into a nightmare In October 2011 after my Camry hit over 400,000 miles, I purchased a new 2011 BMW 328i based on its reputation as "The Ultimate Driving Machine." Whe In October 2011 after my Camry hit over 400,000 miles, I purchased a new 2011 BMW 328i based on its reputation as "The Ultimate Driving Machine." When the Camry finally quit on me, I began to rely heavily on the BMW to make my home health visits across the city from Southwest Houston and as far as Kingwood. This experience went south in June when I ran out of gas twice when my gauge said I still had gas. Once on the Ft. Bend Toll and the second time in a CVS parking lot. Though it happened an extremely inconvenient time. I took it in to Momentum BMW Southwest for repairs and paid $832.56 on a pretty much to the max credit card because I didn't have the cash for repairs with the confidence I could keep driving. I need my car to make a living. I picked it up after the service advisor said the work was complete and had to take it right back within minutes. That's when it got crazy and left me feeling in despair when it grew to a quote of $3500-10,000 engine repair as they claimed the issues were caused due to sludge after taking the car back in a 3rd time after they claimed they fixed the problem. I worked to get it covered through my warranty and have been getting the run around from Momentum's service team, operations manager (Monty Meave) and even the corporate office. I've been treated with disrespect, dismissed, talked to in a pushy manner and accused of being unprofessional when expressing my frustration. I have cried almost daily for the last almost 2 1/2 months. At this point, it has affected my job and earning potential which has caused me undue stress and anguish. I've had to miss and reschedule appointments to try to deal with this problem. They still have my car with no resolution. I'm not sure what to do at this point. When I last spoke with a resolution specialist, they were siding with Momentum and would not provide me with knowledge of the actual documents submitted for review. The agent refused to let me speak to his supervisor and would not give me a regional service manager. I lost it and broke down at that point. I keep hitting walls. My car has been at Momentum BMW Southwest since June 2014. My warranty doesn't expire until March 2015. More

Outstanding service CJ Broll hands down provides the best service. He is above all other dealerships Sterling McCall Lexus, Range Rover, Greenway Mercedes.... take note CJ Broll hands down provides the best service. He is above all other dealerships Sterling McCall Lexus, Range Rover, Greenway Mercedes.... take note of CJ Broll. I will buy next BMW because of CJ and his excellent service!!!! Thank you CJ and thank you Monty for running a great dealership. More

Job well done! Phong, I like to thank you for your honest and timely service. Your dedication and commitment to customer satisfaction are commendable. You really sa Phong, I like to thank you for your honest and timely service. Your dedication and commitment to customer satisfaction are commendable. You really saved our last Christmas vacation when my old beloved X5 broke down 4 days before our trip. Thank to you, we had our car back in time for the memorable vacation. Again, thank you much and keep up the good work. Kent Dangtran More

I wanted to say thank you for getting my car done timely. I appreciate how knowledgeable Phong Bui was in explaining the issues with my vehicle. I will definitely be returning to this location for futu I appreciate how knowledgeable Phong Bui was in explaining the issues with my vehicle. I will definitely be returning to this location for future service. More

Edgar and Krista both are great to deal with. They deliver ahead of schedule and go above and beyond to ensure that you are well taken care of. deliver ahead of schedule and go above and beyond to ensure that you are well taken care of. More

Having owned no less than 10 new vehicles in the past 15+ years, I have to say I have quite a bit of experience when it comes to dealerships. I tend to be a very loyal supporter of the businesses that I patr years, I have to say I have quite a bit of experience when it comes to dealerships. I tend to be a very loyal supporter of the businesses that I patronize, and the fact that I've purchased/leased 3 BMWs from another dealership (that really took care of me) made it even more difficult for me to move. However, Phong Bui has made the move very pleasant and worthwhile. He really goes above and beyond to provide top-notch service and is always available to take my calls or answer my emails. Whenever I drop off my car for service, I know that it's in good hands with Phong. More