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864 Reviews of Momentum BMW MINI - Service Center
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February 27, 2017
Very BAD Experience!!! I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all s I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all speakers don't work immediately I go back and its been over 2 MONTH my car is not fix and not sure when it will be! I reached out to service manager nothing to seem happening! I read other negative review the dealer ship always replies by sorry and please contact General Manager, Thomas Kuranoff, at 713.596.3100 so I did, He never replied to my call !!! Will never go back there again! More
by yunisq
Employees Worked With
trent
February 10, 2017
Great service experience with Sufyan Siddiqui My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly an My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly and takes care of all his customers. I would recommend him 10/10 More
by houston 1341
Employees Worked With
Sufyan Siddiqui
July 25, 2016
DANGEROUS CAR I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. The service center keeps trying to fix it but it is dangerous to drive on the road. I keep telling them it's not safe and to replace the vehicle or release me from it. No one has honored my request at sales or service. I haven't heard from anyone at momentum BMW. More
by Kaplan12
Employees Worked With
Thomas kuranoff
April 23, 2016
Best experience I ever had I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from R I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from Robery Cleary. He was outstanding and very knowledgeable and helped us on decide which was the best package for us. When we brought our car in for service we found another outstanding serviceman named Alex Hinojosa who really went out of his way to give us the best possible service you could ask for. They have both made follow-up calls to make sure we are totally satisfied and always tell us if there is anything else they could do for us don't hesitate to pick up the phone and call them. I came in again ready to purchase an Audi and actually drove out with our 2nd BMW. Keep up the excellence work Alex & Robert!! I highly recommend you to my family and friends because customer service is everything More
by David56
Employees Worked With
Alex Hinojosa, Robert Clary
April 02, 2016
Terrible Dealership This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and crea This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and created additional mechanical issues after attempting to repair my automobile. The general manager is a politician who doesn't care whatsoever about the consumer. More
by Dissatisfied customer
Employees Worked With
Thomas Kuranoff, Whole Service Department
March 03, 2016
All they do is up sale and rip you off I went for sensor to be check. Got my results, of course they found other so call problems. I told them to hold off on it and left. No sooner then I I went for sensor to be check. Got my results, of course they found other so call problems. I told them to hold off on it and left. No sooner then I leave, two miles down the road, my tire explode. So, back into the evil clutches I go. I give them the go on fixing things sense I have a warrant. They tell me I need a new engine, my warranty people ask to see it, but every time he would show up, the car parts where not dissemble. Two weeks turn into 3 moths they had my car. Never giving a loaner until the third month. I spent 300.00 out of pocket for car rental, which they never reimburse. Less then a year i'm back in because the vale covers leaks. This time I get a loaner, but they still work on up upselling because I have a warranty. Not taking NO for a answer, MIKE keep at it. Finally I said, please just fix the parts that's faulty. After about two months as of today 3/3/2016 I'm having the same issues , and this time I need a loaner but Mike saying they wont have one til 3/16/2016. This should be a priority. I'm taking this matter past this post. The people can not be trusted. DO NOT TRUST THEM! More
by C Watson
Employees Worked With
Phong Bui
February 29, 2016
Wonderful experience I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me inform I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me informed or just calls to check up and make sure things are alright. He's my car guy More
by awesumBmmerdude
Employees Worked With
Austin Rusk
January 16, 2016
service required brake fluid change . After pickup the car, the service light was still on. The service advisor explained that technician forgot to reset (??? required brake fluid change . After pickup the car, the service light was still on. The service advisor explained that technician forgot to reset (????). He reset the it. I changed brake fluid in another two years by myself and found the fluid was very dirty by comparing my other brand car's brake fluid that even was changed four years ago. No I highly suspect whether the brake fluid was changed for my BMW at that service. At least I don't trust. More
by Dezhoulaotu
Employees Worked With
James E Cross
July 28, 2015
Not the best service We are unhappy customers at the Momentum Mini service dept. They promised us a discount that were not going to give, until I had to call back and remi We are unhappy customers at the Momentum Mini service dept. They promised us a discount that were not going to give, until I had to call back and remind them that they made a promise. Along with the fact that we were promised a rental car for what was only supposed to be a few days work, but was over a weeks worth of repairs and were never given one or compensation. I wouldn't recommend this place...however we did go to them for 8 years without any other major problems like this, so it might be ok for you? More
by rhi
Employees Worked With
Mike
June 14, 2015
Great customer service I stopped by a couple of weeks ago before the service clinic event, it's nice that Momentum Mini offers the service clinic to make sure Mini owners ca I stopped by a couple of weeks ago before the service clinic event, it's nice that Momentum Mini offers the service clinic to make sure Mini owners can get their cars checked and learn more about their car. Phong, the service manager, is friendly, honest and professional. Phong and his team truly care. More
by Lili
Employees Worked With
Phong Bui
