Momentum BMW MINI - Service Center

Run Around First experience with service department was a very poor experience. I do not feel the tech knew what he was doing nor did supervision follow-up on co First experience with service department was a very poor experience. I do not feel the tech knew what he was doing nor did supervision follow-up on concerns. Paid for a new cowl that looks like it was pulled from another vehicle and put on mine. They prefer you pay online and pick your car up as to avoid dealing with you. Dropped my car off for service due to check engine light (May 2nd)......few warranty/recall parts later, I pick it up to engine noise (May 7th). Dropped it back off May 8th so the tech could look back over the car which they kept till May 13th. To this day I still do not know what the issue was because cant get anyone except the service advisor to speak with you. This wasn't just warranty/recall work because while their I did have them change a few things so its not like they didnt make any money....... More

TERRIBLE CUSTOMER SERVICE & poorly trained advisors! I paid over $500 to have them order a new key for me after mine was stolen & program it for me. Literally 3 hours after getting my car back it starts I paid over $500 to have them order a new key for me after mine was stolen & program it for me. Literally 3 hours after getting my car back it starts going haywire. My car was shutting completely off while at stop lights, going backwards in the driveway, rattling & shaking and the service engine came on for the first time. I called the service advisors & they had the nerve to tell me that couldn’t have anything to do with the key. EVEN corporate immediately agreed that the new key was the problem & needed to be reprogrammed. The fact that they actually don’t know that programming a key incorrectly can throw all the sensors off, baffles me. I feel taken advantage of and not taken seriously. My car won’t move at all now. My car was not brought to them this way so it should be returned to me in this condition. Absolutely poor customer service & I will not recommend that ANYONE waste their hard earned money here. More

Joe Fuentes Service Department terrible guest service Joe Fuentes from the Service Department sends out a multi point inspection of the list of recommended repairs and maintenance to my 2011 BMW at 10:11 Joe Fuentes from the Service Department sends out a multi point inspection of the list of recommended repairs and maintenance to my 2011 BMW at 10:11 am on 4/12/2019 to my wife, which then she forwards it to me at 10:16 a.m. She ask me to call and make sure that's all they are doing was the oil change and vehicle check. I look it over and call him at 10:31 am and tell Joe Fuentes I just needed my oil changed. He proceeds to tell me that's not what my wife said and they had performed additional service to the fuel. I said she the one that told me to call and ensure you only do the oil change and inspection. Joe Fuentes said no that's not true, basically calling my wife a liar. Then he told me after sending my wife the inspection for repairs at 10:11 am and I call him at 10:31 am that the work was complete and there is nothing i can do about it. His words were its not like I can undo the work. How on earth can you perform the work within a matter of 20 minutes that is impossible. Joe Fuentes is very unprofessional and disrespectful. I've been a costumer for over 10 years but not any more. More

Unprofessional,sloppy maintenance with no attention to detai Brought my 2017 330i to this dealership on 13 December 2018 for an issue with no sound from rear speakers they stated that control module was bad I wa Brought my 2017 330i to this dealership on 13 December 2018 for an issue with no sound from rear speakers they stated that control module was bad I was constantly inquiring about my vehicle status and was told several reasons why my vehicle was not ready. I finally got my vehicle back on Friday 21st. My vehicle was kept 13-21 December. After I left I found my Connectdrive app would not communicate with my vehicle unable to send commands also saw that the rear left window seal was hanging out not installed properly and fasteners for the trunk lining not reinstalled after they tore my new vehicle apart. I took it back a second time on 24 December and they kept it until the 28 December I am still getting an indication of my doors being unlocked and left front window down on my app when in fact my vehicle is locked with window up.My point in this review is that my vehicle was kept all this time and untop of this they still did not repair my vehicle correctly ei.. app issues and tore my car apart and did not have the common courtesy to put it back together properly. I have had issues in the past with this same dealership and I was warned by other people not to have maintenance done there, the only reason I continued was because of Phillip the service Manager who never BS me and always went out of his way to correct the problems but as of last week he no longer works there. The service Advisors are limited to what they can do so I am pointing the finger directly at upper Management because you lead from the Top on down. My experience with Momentum is that they care about nothing but selling you their cars. Their Track record speaks for Itself I am livid about them taking my New vehicle kept in immaculate condition tearing it apart for repairs and caring less about the condition they leave it in I was warned by people I know and have seen many complaints. I understand that things happen but this is different they completely disregard the customer and obviously there more interested in quantity not quality which is a big disappointment. Owners of BMW’s pay a premium for maintenance for the Technicians to behave like shade tree mechanics. Unacceptable, my advice is yes they are a large dealership with a large selection but if you buy find another dealership to service your vehicle you will be better off and in my years of dealing with car dealerships I can honestly say this has been one of the worse I have experienced. Looking forward to changing who I due business with different dealership! More

Dishonest and sloppy ==> Very Bad Experience! I've had it with Momentum BMW's service department! I originally bought my 2014 BMW from them a year ago. My current issue started back in April of t I've had it with Momentum BMW's service department! I originally bought my 2014 BMW from them a year ago. My current issue started back in April of this year when I found out that I had transmission oil leak! I took the to their service department to get that fixed. A couple days after I got my car back, the under-engine cover came off and was dragging, so I took the car to a mechanic shop near my house. According to the shop, it appeared the cover was not put back properly and things were just shoved back up in a very sloppy way!!! Of course I was charged for the work! I took my receipt and the car and went back to Momentum BMW the next day and demanded an explanation and more importantly, a refund for what I had to pay to fix their sloppy mistake! The service rep didn't even apologize and was even defensive! To this day, I've yet to collect a penny from them!!! it has been over six month now! they've kept on giving me the run-around all this time and I've had it! I've even left multiple messages with their service department managers! The service department representative (R****) that I worked with keeps ignoring my phone calls and text messages. I expect to receive PROPER, honest and professional service for the premium price I pay to get my car fixed at BMW dealership! I will NEVER do business with Momentum BMW again, never! More

Don't do it! It will only lead to frustration!!! TERRIBLE, TERRIBLE, TERRIBLE. D- with the BBB! Do NOT EVER TAKE YOUR CAR HERE FOR SERVICE!!! They are incompetent, shady, and dishonest. They NEVER TERRIBLE, TERRIBLE, TERRIBLE. D- with the BBB! Do NOT EVER TAKE YOUR CAR HERE FOR SERVICE!!! They are incompetent, shady, and dishonest. They NEVER do complete and thorough work, and you can never get a straightforward answer. More

Lack of Integrity I have been a faithful customer for years, they even know me by name. It was great until, I took my car in for repairs, picked it up and the windshi I have been a faithful customer for years, they even know me by name. It was great until, I took my car in for repairs, picked it up and the windshield was cracked!!! They admitted they it happened in their care, although they claimed that it was "an act of God" and not covered. I contacted, the service manager Winston Long, general manager John Sharp and even the Dealer Principle, Thomas Kuranoff (over both Mini and BMW) and the best they would offer is to split the charges to replace the windshield. I could not believe their LACK OF INTEGRITY!!!! If you break something that belongs to someone else, the less you can do is fix it!!!! Do not trust Momentum Mini or BMW, they cannot be trusted!! Very disappointed!!!!! More

Not friendly Matt Blevins my service adviser & the drive up person @ the service bay were the only nice people I encountered. No one said can I help you or good af Matt Blevins my service adviser & the drive up person @ the service bay were the only nice people I encountered. No one said can I help you or good afternoon (nothing). The waiting room was cold, coffee was not fresh, etc. More

Above Excellent Service My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily! More

Shaffee Habhab is the man to see, great service! I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my cu I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my current car or any future BMWs I own. He is quick to respond, very thorough, and just extremely easy to work with. He replies to every method of communication, which is rare these days with service advisors in my experience. Shef Habhab is the man you want to see for any and all your service needs. More