Momentum BMW MINI - Service Center

Please let me take this opportunity to give feedback on my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MI my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MINI in Houston for basic servicing. My instructions were simply to reset the computer and perhaps change the oil, etc., if it appeared to need it. She was clear on these instructions to Jorge, the service person there. I also spoke with him by phone and told him I only wanted the basics done. He listened, at least I thought so. My daughter sent me an estimate of things that Jorge wanted to do, including many things I felt unnecessary such as environmental cleaning, etc. I wrote her and Jorge back when I received the email (5 hours time difference) to say no….not to do any of the things on his list. He did them anyway!!! I was charged $1,300 for a lot of nonsense…and the computer wasn’t even addressed or fixed!!!! Couldn’t believe it. Then, he wanted another $1,000+ to work on the computer. I was/am livid. Not sure what I paid for…but it was UNNECESSARY, in my opinion, and NOT what I took the car into Momentum MINI for. I am very upset and disappointed in this dealership. And now, when I call the Baton Rouge office ( I live in Lafayette, LA), I find that there is NO ONE in this state that will even work on my car. I have had good service before from Momentum, but never again will I enter their establishment. Again….I feel really abused and let down by these people. I will forward this review to others, hoping that in the future, others will not suffer this same outcome. LThomas More

Momentum BMW has good service technicians. I always got my 328d serviced there and now my 340i. Mr Aldana has always taken care of me and my veichle! If I have any questions or concers he always answers th my 328d serviced there and now my 340i. Mr Aldana has always taken care of me and my veichle! If I have any questions or concers he always answers them, can't complain! Momentum is my home delership to get my car serviced! More

The staff members are awesome! I love the snack & coffee bar. The furniture is 21st century. Excellent choices of accessories with great prices. Thank you! bar. The furniture is 21st century. Excellent choices of accessories with great prices. Thank you! More

We have bought five BMWs from Momentum . They are usually a good dealership. A little costly on service. Employees are friendly and try to accommodate. a good dealership. A little costly on service. Employees are friendly and try to accommodate. More

Stephanie Langham was amazingly helpful and courteous It Stephanie Langham was amazingly helpful and courteous It was a pleasure working with Stephanie and I will definitely recommend people I know if they Stephanie Langham was amazingly helpful and courteous It was a pleasure working with Stephanie and I will definitely recommend people I know if they need any body shop services. More

I have been a customer for 10 + years. Always great service and very professional. A modern facility, clean and with friendly staff. Would recommend to anyone interested in a BMW service and very professional. A modern facility, clean and with friendly staff. Would recommend to anyone interested in a BMW More

Car was not wash and have to call to get the status of car. They where better before moving to new location. Bigger is not better. car. They where better before moving to new location. Bigger is not better. More

The new facility is top of the line and the service advice Jorge is exceptional and very knowledgeable. I highly recommended this dealership if you need to service your BMW advice Jorge is exceptional and very knowledgeable. I highly recommended this dealership if you need to service your BMW More

Excellent sales support always from sales manager Jared Caraway and sales person Jeff Perez. Excellent service always from Shef Habhab. loaner delivered to my house and my car pixked up for service. Caraway and sales person Jeff Perez. Excellent service always from Shef Habhab. loaner delivered to my house and my car pixked up for service. More

I am convinced of the value in scheduled maintenance service Momentum continues to impress each visit. Sheff's knowledge is always very helpful when I decide what additional service to have on my 2016 535i. Momentum continues to impress each visit. Sheff's knowledge is always very helpful when I decide what additional service to have on my 2016 535i. More