Momentum BMW MINI - Service Center

Easy in and out, waited in comfort in their nice customer lounge while car was worked on. My service coordinator Diamond is the best! lounge while car was worked on. My service coordinator Diamond is the best! More

Very good service and great customer service Sufyan always take care of my car and I’ll bring it back always take care of my car and I’ll bring it back More

My salesman and finance associate at the Southwest location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. H location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. However, experience with the Southwest location service department was the worst that I have ever received in over 15 years of being a BMW owner. For me it’s not about the vehicle, it’s all about the customer service. I used to brag about my service experience to co-workers, family and friends when I visited the Katy location. This was my first time purchasing a vehicle at the Southwest location and my last. The service technician did not perform the service on my vehicle on the agreed upon date, when he discovered an unexpected issue he did not communicate the concern with me. I had to constantly call the service department to get updates on when my vehicle. To sum it up I took my vehicle in on a Saturday for a service that I was told would take one day but didn’t get my vehicle back five days later. More

Nice courteous whatever they can do they will make it work to get the job done work to get the job done More

I had a good experience with Momentum BMW. I decided to purchase my leased car. I decided to purchase my leased car. More

Cedric Ross in the service department did a great job explaining what work would be done on our car and did an excellent job keeping us informed of the progress. Our car was ready when promised and every explaining what work would be done on our car and did an excellent job keeping us informed of the progress. Our car was ready when promised and everything was done right! Great job, Cedric & Team. More

I purchased an 840 and took it in after a year for warranty repair for a check engine light. Instead of performing the warranty work, they tried to stiff me initially a $1,400 bill. The reason for t warranty repair for a check engine light. Instead of performing the warranty work, they tried to stiff me initially a $1,400 bill. The reason for the bill - unusual wear and tear. I live in the city of Houston, commute within Houston and have 7,000 miles on the car. Why did they state unusual wear and tear, because the undercarriage has a scrape. Of course it does - it’s a low profile car! They informed me that the ‘goodwill repair’ from BMW was denied. Since when is warranty repair fall under goodwill? They service department is set to scam you. I called asking for service manager ‘he’s not available all week’. They had me talk to the shop manager. Total waste of time. I called for the general manager and was told ‘he’s not available this week, would you like to talk to the service manager’? Seriously? Isn’t he unavailable all week? Go somewhere else that operates with ethics. More