Momentum BMW MINI - Service Center

Efficient, thorough, effective, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc, etc etc, etc, etc, etc, etc, etc, etc More

Momentum BMW provided timely, professional service. I would recommend them anytime for service and repairs. I would recommend them anytime for service and repairs. More

I have been a customer here for over 15 years and the service department has yet to disappoint . They are quick , professional and communicate well. Jorge Aldana has been my adviser for a few years now . service department has yet to disappoint . They are quick , professional and communicate well. Jorge Aldana has been my adviser for a few years now . He is awesome . I also had a good experience with Sean Delaquez . More

They are Reasonable on pricing and provided evidence of their diagnosis. They did the work in a timely manner. their diagnosis. They did the work in a timely manner. More

My service was on time. Services were explained clearly. My service advisor was very polite and knowledgeable. I hope to have Heide as my service advisor the next time I c Services were explained clearly. My service advisor was very polite and knowledgeable. I hope to have Heide as my service advisor the next time I come in. More

Momentum’s service department keeps my 23+ year old car going in spite of some parts no longer being available. The car remains a joy to drive. The service guys are understanding to my goal of keeping going in spite of some parts no longer being available. The car remains a joy to drive. The service guys are understanding to my goal of keeping it going forever. More

Easy in and out, waited in comfort in their nice customer lounge while car was worked on. My service coordinator Diamond is the best! lounge while car was worked on. My service coordinator Diamond is the best! More

They went above and beyond with the service, treated my and my car as if it was a brand new car even though it’s an E46, certainly the place I would go for a BMW or Mini, never had such a great experience and my car as if it was a brand new car even though it’s an E46, certainly the place I would go for a BMW or Mini, never had such a great experience in a dealership before. More

Very good service and great customer service Sufyan always take care of my car and I’ll bring it back always take care of my car and I’ll bring it back More

My salesman and finance associate at the Southwest location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. H location were wonderful. They made sure that I knew everything about the vehicle that I was purchasing and the terms and conditions of my contract. However, experience with the Southwest location service department was the worst that I have ever received in over 15 years of being a BMW owner. For me it’s not about the vehicle, it’s all about the customer service. I used to brag about my service experience to co-workers, family and friends when I visited the Katy location. This was my first time purchasing a vehicle at the Southwest location and my last. The service technician did not perform the service on my vehicle on the agreed upon date, when he discovered an unexpected issue he did not communicate the concern with me. I had to constantly call the service department to get updates on when my vehicle. To sum it up I took my vehicle in on a Saturday for a service that I was told would take one day but didn’t get my vehicle back five days later. More