Momentum BMW MINI - Service Center

First, the sales experience. I have bought my share of cars - and the salesman (Phillip Long) was one of the most knowledgeable, service-oriented individuals I have ever had the pleasure of buying a car f cars - and the salesman (Phillip Long) was one of the most knowledgeable, service-oriented individuals I have ever had the pleasure of buying a car from. He knew BMW and Alpina like he had been selling it since he left the cradle. Impressive. HOWEVER - the mark of a great dealership, to me, is the service department - and this is where Momentum has REALLY shined. Phui Bong has been my service advisor since Day One. I was introduced to him by Phillip Long - and he set the expectations pretty high, in terms of personal service, attention to detail, and so forth. Well, I'm happy to report that Phong Bui has totally exceeded any and all expectations: total knowledge of the vehicle, attention to detail, service, punctuality, follow-up, courtesy - everything. TOP NOTCH - every step of the way. More

I'll start off by saying that the customer service at this dealership's Service Dept is second to none. I had limited contact with the desk that receives you, just what was needed, but it was a pleasant this dealership's Service Dept is second to none. I had limited contact with the desk that receives you, just what was needed, but it was a pleasant experience nonetheless. I did have extensive contact with the person coordinating the repair with me, CJ Broll, however. The contact was extensive because the work done on my 325i needed some revisiting; the quality of the initial work done by the mechanics/technicians was bad, honestly. I still rate the quality of work as "4-Good" because they ultimately got it right. On the road to getting it right, CJ went above and beyond to make it right. I understand mechanics can miss things, it happens to all of us. . .we're all human. But what isn't a given is the customer service behind the work, even AFTER your keys have been returned to you. Not only did CJ make it right, but followed up with calls to make sure the car was running great. Customer service AND Friendliness I rate a 5. Again, my experience was pleasant when I got there. The 5 rating is really based on my experience with CJ. Quality of Work, is a 4. Again, the work on my car had some loose ends and the car began to misfire. I took it back and the work was fixed. The work was preceded by good diagnosis of the issue, so a 4 is a good assessment, IMO. Had I not had to return the car for service, I'd rated them a 5. For the overall experience, I wrestled with a 4 or a 5. Having to go back to get the car re-fixed was a hassle, but the extent to which CJ went to rectify the problem, and followed up with me after the fact was so above and beyond . . . Ultimately I have to say it was great. Again, mistakes happen . . .it is a given. Great customer service isn't a given. So, based on that, I'd say my overall experience is a 5. For price, again this is only for the service department's work, is a 4. Their prices are pretty standard, I 'd guess. Most of the time, the work was covered by the extended warranty. These cars kinda sell themselves, to be honest. The only question is WHERE you'd buy a BMW from. This dealership isn't the closest one where I live, but I'm buying my next BMW from these guys based solely on how well they take care of you. So while CJ isn't in sales, I guess you can say he's sold a car for this dealership in the near future. More

Very pleased with overall service! From the moment I drove my car in for service and to the time i picked up my truck, I was impressed with how wonderful they treated me. drove my car in for service and to the time i picked up my truck, I was impressed with how wonderful they treated me. More

Phong Bui sets the bar for customer service and follow up. He is the reason I bought another car from Momentum and that experience was equally great. up. He is the reason I bought another car from Momentum and that experience was equally great. More

I bought my M3 in this dealership since 2009 and I have been very much satisfied with both the sales and the after-sales engagement and service of this dealership. Both the sales and service/maintenance d been very much satisfied with both the sales and the after-sales engagement and service of this dealership. Both the sales and service/maintenance department is very responsive to my requests and needs. I have great confidence that my M3 is well taken care of and well maintained. My requests are given very good and prompt attention all the time. I highly recommend this dealership and very much appreciate the service and attention the team provides. More

Great experience. I was very impressed with how fast my service was completed. The service staff was very courteous and polite I would definitely recommend to my friends. service was completed. The service staff was very courteous and polite I would definitely recommend to my friends. More

Other Houston BMW dealerships service prices are cheaper than momentum. Momentum BMW has always price-matched in the past. I love the attentiveness of my service representative, Mr. Bui. than momentum. Momentum BMW has always price-matched in the past. I love the attentiveness of my service representative, Mr. Bui. More

I have had my X5 serviced with Phong since I purchased it. He has aleays given me Prompt and Friendly Service. The results from the shop were aleays as expected in a timely manner. I recomend Phong to any it. He has aleays given me Prompt and Friendly Service. The results from the shop were aleays as expected in a timely manner. I recomend Phong to anyone who has a BMW and needs service. He is great. More

Phong never fails to go above and beyond expectations, and I couldn't be happier with his service. I always feel like I am his "ONLY" customer because of his regular communication and him going out of his and I couldn't be happier with his service. I always feel like I am his "ONLY" customer because of his regular communication and him going out of his way to accommodate my service needs. I have been going to Momentum for a number of years now, and it is because of Phong's exceptional customer service that I will always be a customer of Momentum. More