Momentum BMW MINI - Service Center

Please convey these compliments to my BMW service advisor Phong Bui and his team for providing excellent customer service. It was truly a commendable experience. I know these things do not happen without a g Phong Bui and his team for providing excellent customer service. It was truly a commendable experience. I know these things do not happen without a great deal of effort on the part of everyone at BMW Momentum, and I want you to know how much I appreciate your hard work. Keep up the good work. More

Great service and treatment from entire staff. Phong was extremely knowlegeable in his dealings with us and provided exceptional service. Would recommend this dealership to anyone that is looking for great extremely knowlegeable in his dealings with us and provided exceptional service. Would recommend this dealership to anyone that is looking for great service . More

I had a good experience from start to finish. The only aspect that could be improved is the employees at the main check in counter were not as friendly as they could have been. Phong Bui was very helpful aspect that could be improved is the employees at the main check in counter were not as friendly as they could have been. Phong Bui was very helpful and thorough. More

I was greeted promptly and my concerns were treated with respect. The estimate given for the time my vehicle would be in service was accurate and all issues were resolved. My service representative is pol respect. The estimate given for the time my vehicle would be in service was accurate and all issues were resolved. My service representative is polite and responsive. More

PHONG IS THE BEST SERVICE ADVISOR I HAVE EVER MET. HE IS VERY PROFESSIONAL, VERY COURTEOUS, WELL KNOWLEGED ABOUT THE CAR AND CARES ABOUT HIS CUSTOMERS. PHONG KEEP IT UP. I HAVE KNOWN PHONG FOR ALMOST A YE VERY PROFESSIONAL, VERY COURTEOUS, WELL KNOWLEGED ABOUT THE CAR AND CARES ABOUT HIS CUSTOMERS. PHONG KEEP IT UP. I HAVE KNOWN PHONG FOR ALMOST A YEAR AND HE HAS REALLY IMPRESSED ME. HE IS ALWAYS THERE WHEN I CALL HIM AND WHEN I DO GO TO SEE HIM AT THE SERVICE, HE WELCOMES WITH A WARM SMILE AND THIS IS VERY IMPORTANT. I HIGHLY RATE PHONG AS THE TOP. KEEP IT UP PHONG. U ARE THE BEST. More

Phong is a always willing to help and is very easy to work with. He even tries to help reduce the cost of any services by giving discounts. I recommend him work with. He even tries to help reduce the cost of any services by giving discounts. I recommend him More

I purchased a factory buy back from another dealer. When I started having problems, I chose Momentum BMW because they are close to my house. My car was in the shop approximately three weeks and our service I started having problems, I chose Momentum BMW because they are close to my house. My car was in the shop approximately three weeks and our service advisor, C.J. Broll called to give us updates almost every day. I was so happy when he called to say he thought the problem had been fixed. I drove about 10 miles and started having problems again. I called C.J. and he was SOOOOO nice. I brought the car right back and he was able to give me the same courtesy car (which I requested) while they continued to work on my car. He continued to give us updates almost daily. When they told me they thought they had the problem fixed, I picked up my car and it had been washed and waxed and looked brand new. I told C.J. he was like family to us now and that we would miss his calls. I have not had a problem since. I highly recommend Momentum BMW. More

The Service that I always experience at Momentum BMW is always Exceptional!!!! My Service advisor Phong Bui is the BEST!!!!!!!!!!!! I Always ask for him.... always Exceptional!!!! My Service advisor Phong Bui is the BEST!!!!!!!!!!!! I Always ask for him.... More

I Really enjoyed the customer service of CJ at Momentum I Really enjoyed the customer service of CJ at Momentum BMW at my last visit. I normally do not and will not fill out a survey, but the service was I Really enjoyed the customer service of CJ at Momentum BMW at my last visit. I normally do not and will not fill out a survey, but the service was so impressive and enjoyable, that i actually do not mind taking the time to show my appreciation. Thanks so much for the QUALITY of management on the service side! Very rare to see true customer service! -Chris Wise More

Called my BMW location off Highway 59 SW (near beltway 8) Was greeted by the Will Diaz, a service advisor. Talked to him over the phone on the service my X5 was needing. He was extremely proffesaional a Was greeted by the Will Diaz, a service advisor. Talked to him over the phone on the service my X5 was needing. He was extremely proffesaional and upmost courteous over the phone. His etiquett was quite impressive! After everything was finalized, I took pocession of my BMW X5 and in two word I can honestly say this about Mr. Diaz, "EXCEPTIONAL SERVICE". He truly embarks a very professional deameanor for Momentum BMW and reccomend his talent to anyone out there to see him! Sam E. Houston, Texas 77036 More