Momentum BMW MINI - Service Center

Not friendly Matt Blevins my service adviser & the drive up person @ the service bay were the only nice people I encountered. No one said can I help you or good af Matt Blevins my service adviser & the drive up person @ the service bay were the only nice people I encountered. No one said can I help you or good afternoon (nothing). The waiting room was cold, coffee was not fresh, etc. More

Above Excellent Service My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have My BMW was serviced in March but a week ago I started hearing humming sounds. I called and spoke to receptionist to get a Manager because I could have needed a loaner due to working. They connected me to Emily who worked wonders. Then I met Rick Rawlings and he is an amazing Service man. He took my car in and they discovered my water pump was failing. With their top level of service I will tell all of my family, colleagues, and friends about Momentum. Plus I will continue to drive an hour across the city of Houston for my service. Thank you Rick and Emily! More

Shaffee Habhab is the man to see, great service! I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my cu I've visited 2 different BMW service centers in Houston, and I can honestly say Shef Habhab will be the only service advisor i will ever use for my current car or any future BMWs I own. He is quick to respond, very thorough, and just extremely easy to work with. He replies to every method of communication, which is rare these days with service advisors in my experience. Shef Habhab is the man you want to see for any and all your service needs. More

Very BAD Experience!!! I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all s I dropped off my car for a repair begging of DEC with busted air pipe by the engine a week later car I picked up my car to Find a bigger issue all speakers don't work immediately I go back and its been over 2 MONTH my car is not fix and not sure when it will be! I reached out to service manager nothing to seem happening! I read other negative review the dealer ship always replies by sorry and please contact General Manager, Thomas Kuranoff, at 713.596.3100 so I did, He never replied to my call !!! Will never go back there again! More

Great service experience with Sufyan Siddiqui My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly an My advisor Sufyan Siddiqui was awesome! He listened attentively to all my concerns and made sure they were fixed well. He works fast and thoroughly and takes care of all his customers. I would recommend him 10/10 More

DANGEROUS CAR I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. I bought a new BMW 3 series. I've had it for two years. The car has failed and/or malfunctioned on the road while driving it in the last two years. The service center keeps trying to fix it but it is dangerous to drive on the road. I keep telling them it's not safe and to replace the vehicle or release me from it. No one has honored my request at sales or service. I haven't heard from anyone at momentum BMW. More

Best experience I ever had I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from R I was looking and researching all kinds of cars to purchase the right car from the right dealership I bought my first BMW at Momentum pre-owned from Robery Cleary. He was outstanding and very knowledgeable and helped us on decide which was the best package for us. When we brought our car in for service we found another outstanding serviceman named Alex Hinojosa who really went out of his way to give us the best possible service you could ask for. They have both made follow-up calls to make sure we are totally satisfied and always tell us if there is anything else they could do for us don't hesitate to pick up the phone and call them. I came in again ready to purchase an Audi and actually drove out with our 2nd BMW. Keep up the excellence work Alex & Robert!! I highly recommend you to my family and friends because customer service is everything More

Terrible Dealership This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and crea This dealership has incompetent mechanics and a general manager who accepts no customer service. They make no attempt to contact the customer and created additional mechanical issues after attempting to repair my automobile. The general manager is a politician who doesn't care whatsoever about the consumer. More

Wonderful experience I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me inform I had a great experience. My service guy is Austin. He has been helping me and my wife with getting our cars fixed. He calls me and keeps me informed or just calls to check up and make sure things are alright. He's my car guy More