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717 Reviews of Momentum BMW MINI - Service Center
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March 29, 2022
Cedric Ross in the service department did a great job explaining what work would be done on our car and did an excellent job keeping us informed of the progress. Our car was ready when promised and every explaining what work would be done on our car and did an excellent job keeping us informed of the progress. Our car was ready when promised and everything was done right! Great job, Cedric & Team. More
by tnichols
Employees Worked With
Cedric Ross
Helpful November 12, 2021
I purchased an 840 and took it in after a year for warranty repair for a check engine light. Instead of performing the warranty work, they tried to stiff me initially a $1,400 bill. The reason for t warranty repair for a check engine light. Instead of performing the warranty work, they tried to stiff me initially a $1,400 bill. The reason for the bill - unusual wear and tear. I live in the city of Houston, commute within Houston and have 7,000 miles on the car. Why did they state unusual wear and tear, because the undercarriage has a scrape. Of course it does - it’s a low profile car! They informed me that the ‘goodwill repair’ from BMW was denied. Since when is warranty repair fall under goodwill? They service department is set to scam you. I called asking for service manager ‘he’s not available all week’. They had me talk to the shop manager. Total waste of time. I called for the general manager and was told ‘he’s not available this week, would you like to talk to the service manager’? Seriously? Isn’t he unavailable all week? Go somewhere else that operates with ethics. More
by JCHouston
Employees Worked With
James Allison, Edgar
June 29, 2021
Sheff is an amazing person he took care of me he always make sure my care and concerns or always answered I would definitely recommend Sheff to anyone for service make sure my care and concerns or always answered I would definitely recommend Sheff to anyone for service More
by Kellyann
Employees Worked With
Shef
May 28, 2021
Please let me take this opportunity to give feedback on my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MI my experience with Momentum MINI. I recently left my Mini with my daughter, while I was away for two weeks. She was happy to take it into Momentum MINI in Houston for basic servicing. My instructions were simply to reset the computer and perhaps change the oil, etc., if it appeared to need it. She was clear on these instructions to Jorge, the service person there. I also spoke with him by phone and told him I only wanted the basics done. He listened, at least I thought so. My daughter sent me an estimate of things that Jorge wanted to do, including many things I felt unnecessary such as environmental cleaning, etc. I wrote her and Jorge back when I received the email (5 hours time difference) to say no….not to do any of the things on his list. He did them anyway!!! I was charged $1,300 for a lot of nonsense…and the computer wasn’t even addressed or fixed!!!! Couldn’t believe it. Then, he wanted another $1,000+ to work on the computer. I was/am livid. Not sure what I paid for…but it was UNNECESSARY, in my opinion, and NOT what I took the car into Momentum MINI for. I am very upset and disappointed in this dealership. And now, when I call the Baton Rouge office ( I live in Lafayette, LA), I find that there is NO ONE in this state that will even work on my car. I have had good service before from Momentum, but never again will I enter their establishment. Again….I feel really abused and let down by these people. I will forward this review to others, hoping that in the future, others will not suffer this same outcome. LThomas More
by lonestarinitaly
Employees Worked With
Jorge
February 27, 2021
Momentum BMW has good service technicians. I always got my 328d serviced there and now my 340i. Mr Aldana has always taken care of me and my veichle! If I have any questions or concers he always answers th my 328d serviced there and now my 340i. Mr Aldana has always taken care of me and my veichle! If I have any questions or concers he always answers them, can't complain! Momentum is my home delership to get my car serviced! More
by Emmanuel M
Employees Worked With
Jorge Aldana
January 31, 2021
The staff members are awesome! I love the snack & coffee bar. The furniture is 21st century. Excellent choices of accessories with great prices. Thank you! bar. The furniture is 21st century. Excellent choices of accessories with great prices. Thank you! More
by gmctaylor51
Employees Worked With
Other Employees :
Joe Fuentes, Valirie, Ms. Mona, Walter, and Lauderdale
December 22, 2020
We have bought five BMWs from Momentum . They are usually a good dealership. A little costly on service. Employees are friendly and try to accommodate. a good dealership. A little costly on service. Employees are friendly and try to accommodate. More
by repeyton
Employees Worked With
Frank Khalife
November 15, 2020
Stephanie Langham was amazingly helpful and courteous It Stephanie Langham was amazingly helpful and courteous It was a pleasure working with Stephanie and I will definitely recommend people I know if they Stephanie Langham was amazingly helpful and courteous It was a pleasure working with Stephanie and I will definitely recommend people I know if they need any body shop services. More
by njhaver
Employees Worked With
Sergio
November 13, 2020
I have been a customer for 10 + years. Always great service and very professional. A modern facility, clean and with friendly staff. Would recommend to anyone interested in a BMW service and very professional. A modern facility, clean and with friendly staff. Would recommend to anyone interested in a BMW More
by Mike
Employees Worked With
Angel
