Momentum BMW MINI - Service Center

My Service Advisor; Cedric Ross, was very courteous. He listened to my concern. He was able to locate the issue with connecting the digital key and he resolved the issue. Thank you Mr. Ross for assistin He listened to my concern. He was able to locate the issue with connecting the digital key and he resolved the issue. Thank you Mr. Ross for assisting me. Have a Merry Christmas and Happy New Year 🎆 More

Jorge, service advisor was great! He was attentive to not only maintenance, the team found nails etc., in tires and we were able to proactively get tires in safe condition. The team w He was attentive to not only maintenance, the team found nails etc., in tires and we were able to proactively get tires in safe condition. The team was flexible in meeting all the needs, from car service, tires and windshield. The shuttle and transportation service is greatly appreciated! Thks Sheila More

Excellent customer service provided by the Service engineer/Advisor . Demonstrated a thorough understanding of the vehicle and completed the work ahead of schedule. engineer/Advisor . Demonstrated a thorough understanding of the vehicle and completed the work ahead of schedule. More

My service representative, Robert, was very attentive and helpful. Great attitude, polite and professional attitude. helpful. Great attitude, polite and professional attitude. More

The entire dealership is great including the service department. We bought two cars and already looking for another one. department. We bought two cars and already looking for another one. More

Just finish my service today for brake fluid change. Overall is good, my service supervisor is very professional. The only thing why I can’t give 5 star is because When I called in on Monday to make thi Overall is good, my service supervisor is very professional. The only thing why I can’t give 5 star is because When I called in on Monday to make this appointment, the service front desk girl refused to provide me a loaner car which I used to get it every time. That way I don't have to waste my 2.5-3 hrs to just wait there. However, she said it was the new policy and 2.5-3 hrs type of service (brake fluid, oil change, and etc.) doesn't qualify for a loaner car. Then when I talk with my service supervisor, I got scheduled a loaner car for my next appointment (oil change within two weeks) with no problem. So I'm confused, since when your front desk girl has the authority to decide who's qualified for a loaner car? I believe everyone’s time is valuable, if she doesn’t care about your customer’s valuable time, then that is a dangerous sign of your business. Because I’m sure there is another BMW dealership within Houston area that is willing to take care their customers with their valuable time. Update: After talking with their general manager, now I understand it was due to some customer over abused their loner car, like not returning it within the contracted time frame and dispute the credit card charges and etc. Their GM was very nice and patient to explain to us. Now I totally understand it. Huge plus with my service supervisor Carlos, he is very professional and nice to his customer. More

Staff member have great customer service. . Dealership is Conveniently located with friendly and knowledgeable advisors. Waiting lounge is comfortable . Dealership is Conveniently located with friendly and knowledgeable advisors. Waiting lounge is comfortable More

Excellent service at all times. Always keeping client updated on progress of car repair. Cedric my advisor was very knowledgeable and gave good advice. Always keeping client updated on progress of car repair. Cedric my advisor was very knowledgeable and gave good advice. More

Excellent service, I am very happy with time management, with delivery and prompt attention to my needs, my car runs great! with delivery and prompt attention to my needs, my car runs great! More

Sufyan, is my service advisor has exceptional customer service, attention to detail, and willingness to go above and beyond to ensure your satisfaction. service, attention to detail, and willingness to go above and beyond to ensure your satisfaction. More