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Momentum BMW MINI - Service Center

Houston, TX

4.9
853 Reviews

853 Reviews of Momentum BMW MINI - Service Center

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February 13, 2024

Mario Vega is the best advisor at BMW (Southwest). Mario is friendly, has excellent communication skills and kept me updated about my car's progress every step of the way. . More

by Jengor31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Vega
Feb 16, 2024 -

Momentum BMW MINI responded

We're happy you found our staff to be so supportive during your experience here at Momentum BMW. Thank you again for the great review!

February 13, 2024

All I can say is excellent service and shot out to Allyce and tech 828.I hardly recommend this place, owners have a mini and BMW. More

by edutmorales77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allyce
Feb 16, 2024 -

Momentum BMW MINI responded

We are very happy to have provided you with such a positive experience! Thanks again for the recommendation, and have an amazing day!

February 13, 2024

Haedi Rafael is my service advisor, very pleased with her service . Thank you Angie & Ben G More

by glisanangie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haedi Rafael
Feb 16, 2024 -

Momentum BMW MINI responded

We're happy you found our staff to be so supportive during your experience here at Momentum BMW. Thank you again for the great review!

February 12, 2024

John Garza has always given excellent service and is the reason I continue to return. You guys have also speed up service times, which is a huge benefit. Thank you! More

by Bdobb002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garza
Feb 13, 2024 -

Momentum BMW MINI responded

We're happy you found our staff to be so supportive during your experience here at Momentum BMW. We look forward to your next visit! Take care!

February 08, 2024

I have an immense amount of appreciation for John's care and attention to detail. I’m grateful he not only prevented further damage to components but prevented potential safety issues. My vehicle is now ba More

by Pete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony / Viet Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Garza
Feb 10, 2024 -

Momentum BMW MINI responded

Pete, thanks for your praise and kind comments about our team. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 08, 2024

Momentum BMW always provides me great service and repairs are done on time. Staff is always friendly and professional. More

by Gee.suzanne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Feb 10, 2024 -

Momentum BMW MINI responded

Thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

February 08, 2024

Wow! I wish I’d had a wonderful experience. I did not. My service department person was great, which is why I didn’t write this review sooner. After a mon More

by Larslink2001
Recommend Dealer
No
Employees Worked With
I worked with Heather. She is not the problem.
Feb 14, 2024 -

Momentum BMW MINI responded

Hello, Here at Momentum BMW, we strive for excellence and are disappointed to hear that you received anything less. Our General Manager would really like to speak with you more regarding this matter. Please reach out to us at (855) 645-6452 at your earliest convenience so that we can work towards a resolution. We look forward to hearing from you.

February 08, 2024

We appreciate your attention to detail in servicing our car. Everyone is courteous and professional. We bring our car back to you because we know we can trust what you tell us. Thank you! More

by Maverick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Adesuyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2024 -

Momentum BMW MINI responded

Hi Maverick, we are very happy to have provided you with such a positive experience! We hope to see you soon!

February 02, 2024

Great service and help is only a question away. Easy and accessible around work schedule. More

by kevin.hines3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Adesuyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I.D.
Feb 08, 2024 -

Momentum BMW MINI responded

Hi Kevin, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 02, 2024

The service was exceptional and the wait was much shorter than I expected. Haida Rafael Was so helpful. More

by bev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Deshotels
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Momentum BMW MINI responded

Hi Bev, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future!

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