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Momentum BMW MINI - Service Center

Houston, TX

4.9
853 Reviews

853 Reviews of Momentum BMW MINI - Service Center

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August 13, 2024

Our service advisor, Shaffee Habeeb, And his team, our fabulous. They consistently care for our cars with respect and in a timely manner. Shaf’s Communication is top-notch and surpasses any expectation. More

by Christinadaw1228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaffee Habeeb. Our service advisor. Our long time salesperson left in 2020
Nov 01, 2024 -

Momentum BMW MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 13, 2024

Excellent customer service; when in for oil change, my service advisor notified me of a tire issue. I told him to replace, then at the last minute, I remembered I bought a tire and wheel package when buy More

by illini5350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garza in Service
Nov 01, 2024 -

Momentum BMW MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 13, 2024

John Garza in Customer Service and Overall staff are very helpful whether it’s a Ride I need or Loaner. I’ve been coming to this Momentum BMW Mini for years and will continue to come to this location for Exc More

by Cheryl Verburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Garza
Nov 01, 2024 -

Momentum BMW MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 13, 2024

Your costs to replace BMW parts and labor are not reasonable to all of your clientele. I can appreciate the labor involved and cost of the OEM parts but many of your customers brought their vehicles More

by Ramiro
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon Johnson
Nov 02, 2024 -

Momentum BMW MINI responded

We appreciate you taking the time to leave us your feedback. Here at Momentum MINI, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (844) 894-5471 to discuss ways we can better serve you in the future.

August 12, 2024

Convenient by location and always a friendly staff, however the Service technicians should be more versed about you car issues. Communication is key. More

by Ceejay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterrick Frasier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Momentum BMW MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 11, 2024

Brought my MINI in for service and I had Alyce assist me. She did such a phenomenal job walking me through what my vehicle needed as well as understanding my budget. I will continue going back with her as my More

by Sjanice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service - Allyce Bass
Aug 15, 2024 -

Momentum BMW MINI responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 10, 2024

Very professional, informative, and great communication Location is clean and inviting at all time snacks available for customers and children as well as coffee. More

by AJG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J.W. in the service department
Aug 15, 2024 -

Momentum BMW MINI responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 10, 2024

Great customer service, as always very efficient, fast, reliable and convenience, for me to count with you all. More

by tsanchezburgos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Selvin Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ivan Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Momentum BMW MINI responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2024

The waiting room and bathrooms were spotless! They provided water, coffee and snacks! All the service staff were friendly and very knowledgeable! I would definitely recommend this dealership! More

by Ruth D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haide Rafael
Aug 15, 2024 -

Momentum BMW MINI responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2024

Very please with the attention and dedication from all members of team and staff. Very supportive and client attentive. Highly recommended More

by I S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua from service department
Aug 15, 2024 -

Momentum BMW MINI responded

We're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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