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Momentum BMW MINI
Houston, TX
2,182 Reviews
Momentum BMW and MINI invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,182 reviews
April 18, 2009
There are several BMW dealerships in Houston but it doesn't seem to matter which one you go to, service is generally mediocre to bad. Recently, I went to Momentum to have my car serviced and my cell p doesn't seem to matter which one you go to, service is generally mediocre to bad. Recently, I went to Momentum to have my car serviced and my cell phone was stolen. Now I realize that was my fault to leave the phone in there but it was their attitude when I called that I found irritating. I left the cell "hidden" behind some CDs in the driver door compartment because it was compeltely out of charge. I ws going to wait while the car was serviced. When they brought the car around, I noticed immediately it was missing. Complained to the service advisor and he couldn't have cared less. His attitude was that I could pretty much expect to have the phone stollen if I was stupid enough to leave it in the car.Did not want to check with the service manager or the shop. I complained to the salesman I bought the car from. He was apologetic but never heard back from. My point, which Momentum seemed to fail to understand, was that you are telling me that I can not trust your employees with a $300 phone but they are completely trustworthy when it comes to the $1000s of service work they claim to have done. There is no way for me to verify that. Character is character. You can't be a tief in one aspect and the pillar of intergrity in another. Form now on I am sticking with independent shops for service. And certainly not buying my next car from Momentum. More
by operacha
Employees Worked With
Don't recall name
April 12, 2009
My bad experience was not actually due to my sales experience but the service department. I found the Finance Manager and the Sales Advisor to be excellent and the sales experience was great. The onl experience but the service department. I found the Finance Manager and the Sales Advisor to be excellent and the sales experience was great. The only drawbacks was that the 2006 BMW M that was claimed to be pre certified as good as new had a clutch problem and needed alignment. I found this out after just paying for the car on 4/6/09 and driving it one to my office downtown. The car was still under manufacturer's warranty (28100 miles), the Service manager Brian Kelly insisted I paid for the alignment even though I was assured by sales that this will not be the case. There was no reasoning with him. Prior to returning the car to the dealership to sort this mechanical issues, I called him several times he never answered nor even responded to my e-mail messages. My service experience was not the greatest and the car will not be going back there. I will use my independent Mechanic Autotech Pro at Hillcroft who did an outstanding work on my 2000 Porsche Boxster S which I traded in. Their parts and labor always competitive and they are very friendly too. I will not even comment on the MP3 auxiliary installation port, where Brian tried to rip me off as well. Thanks to the intervention of the Finance Manager, the original price quoted for parts and labor is what I will pay. I should pick up my car on 4/13/09 and that is the last they will see of me. Sales department did a pretty great job, I gave them 5s in the phone survey, they worked well with me but I will stay away from their service department. More
by Tonywil67
Employees Worked With
3
