Momentum BMW MINI | Page 218

I have had service work done on a 1996 BMW 318ti three times at Momentum stores - twice at the Katy Freeway location and once at the Southwest Freeway location. For one automatic window motor replacement times at Momentum stores - twice at the Katy Freeway location and once at the Southwest Freeway location. For one automatic window motor replacement at the Southwest Freeway location, I had to take my car back in to get it fixed properly - luckily at no additional expense. The staff was generally nice, but I feel the work is pretty shoddy for the premium price you have to pay. I have been happily using an independent repair shop since then and feel I am getting better service for less out of pocket. More

I have given in this review since I feel defrauded. I I have given in this review since I feel defrauded. I traded in my 2001 Porsche Boxster S and bought a 2006 M roadster from the Used Department in I have given in this review since I feel defrauded. I traded in my 2001 Porsche Boxster S and bought a 2006 M roadster from the Used Department in may 2009. They did not change the title and went ahead and sold it to someone in Washington DC. At the moment I am dealing with Speed tickets from DC which has nothing to do with me.The police department of Washington DC is mailing to me since my name is still on the Title. How could this be? Is this professionalism ? I called the dealership and even went down to them. The response I go is that they could care less and it is my problem to take care of it. I am not going into issue of the Certified M car which when I bought it required a clutch replacement which they replaced grudgingly and it needed a realignment. 7/25/09, I drove to Sewell Lexus Dealership in Dallas to pick up a 2004 Porsche 911 Turbo and to trade in the 2006 M roadster. To my shock, I was told that the M roadster has been involved in a serious accident. They showed me the Carfax report. When i bought the BMW in April / May 2009, MR Maktar the salesman showed me the Carfax report and I saw no evidence of an accident. I called Josh the Finance manager immediately and he was not interested. Here is his organization's reputation at stake and he could care less. Since I bought the M roadster which has been a rather impressive roadster, several of my work colleagues have been interested in procuring a similar car product. I will make sure they know of this experience. I will as a matter of fact never do Business with Momentum BMW West or any of its offshoots again. This will be my first and last BMW in any case More

There are several BMW dealerships in Houston but it doesn't seem to matter which one you go to, service is generally mediocre to bad. Recently, I went to Momentum to have my car serviced and my cell p doesn't seem to matter which one you go to, service is generally mediocre to bad. Recently, I went to Momentum to have my car serviced and my cell phone was stolen. Now I realize that was my fault to leave the phone in there but it was their attitude when I called that I found irritating. I left the cell "hidden" behind some CDs in the driver door compartment because it was compeltely out of charge. I ws going to wait while the car was serviced. When they brought the car around, I noticed immediately it was missing. Complained to the service advisor and he couldn't have cared less. His attitude was that I could pretty much expect to have the phone stollen if I was stupid enough to leave it in the car.Did not want to check with the service manager or the shop. I complained to the salesman I bought the car from. He was apologetic but never heard back from. My point, which Momentum seemed to fail to understand, was that you are telling me that I can not trust your employees with a $300 phone but they are completely trustworthy when it comes to the $1000s of service work they claim to have done. There is no way for me to verify that. Character is character. You can't be a tief in one aspect and the pillar of intergrity in another. Form now on I am sticking with independent shops for service. And certainly not buying my next car from Momentum. More

My bad experience was not actually due to my sales experience but the service department. I found the Finance Manager and the Sales Advisor to be excellent and the sales experience was great. The onl experience but the service department. I found the Finance Manager and the Sales Advisor to be excellent and the sales experience was great. The only drawbacks was that the 2006 BMW M that was claimed to be pre certified as good as new had a clutch problem and needed alignment. I found this out after just paying for the car on 4/6/09 and driving it one to my office downtown. The car was still under manufacturer's warranty (28100 miles), the Service manager Brian Kelly insisted I paid for the alignment even though I was assured by sales that this will not be the case. There was no reasoning with him. Prior to returning the car to the dealership to sort this mechanical issues, I called him several times he never answered nor even responded to my e-mail messages. My service experience was not the greatest and the car will not be going back there. I will use my independent Mechanic Autotech Pro at Hillcroft who did an outstanding work on my 2000 Porsche Boxster S which I traded in. Their parts and labor always competitive and they are very friendly too. I will not even comment on the MP3 auxiliary installation port, where Brian tried to rip me off as well. Thanks to the intervention of the Finance Manager, the original price quoted for parts and labor is what I will pay. I should pick up my car on 4/13/09 and that is the last they will see of me. Sales department did a pretty great job, I gave them 5s in the phone survey, they worked well with me but I will stay away from their service department. More