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Momentum BMW MINI
Houston, TX
2,141 Reviews
Momentum BMW and MINI invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,141 reviews
April 11, 2009
My bad experience was not actually due to my sales experience but the service department. I found the Finance Manager and the Sales Advisor to be excellent and the sales experience was great. The onl experience but the service department. I found the Finance Manager and the Sales Advisor to be excellent and the sales experience was great. The only drawbacks was that the 2006 BMW M that was claimed to be pre certified as good as new had a clutch problem and needed alignment. I found this out after just paying for the car on 4/6/09 and driving it one to my office downtown. The car was still under manufacturer's warranty (28100 miles), the Service manager Brian Kelly insisted I paid for the alignment even though I was assured by sales that this will not be the case. There was no reasoning with him. Prior to returning the car to the dealership to sort this mechanical issues, I called him several times he never answered nor even responded to my e-mail messages. My service experience was not the greatest and the car will not be going back there. I will use my independent Mechanic Autotech Pro at Hillcroft who did an outstanding work on my 2000 Porsche Boxster S which I traded in. Their parts and labor always competitive and they are very friendly too. I will not even comment on the MP3 auxiliary installation port, where Brian tried to rip me off as well. Thanks to the intervention of the Finance Manager, the original price quoted for parts and labor is what I will pay. I should pick up my car on 4/13/09 and that is the last they will see of me. Sales department did a pretty great job, I gave them 5s in the phone survey, they worked well with me but I will stay away from their service department. More
by Tonywil67
Employees Worked With
3
