Momentum BMW MINI

I was greeted promptly and my concerns were treated with respect. The estimate given for the time my vehicle would be in service was accurate and all issues were resolved. My service representative is pol respect. The estimate given for the time my vehicle would be in service was accurate and all issues were resolved. My service representative is polite and responsive. More

I had a good experience from start to finish. The only aspect that could be improved is the employees at the main check in counter were not as friendly as they could have been. Phong Bui was very helpful aspect that could be improved is the employees at the main check in counter were not as friendly as they could have been. Phong Bui was very helpful and thorough. More

I purchased a factory buy back from another dealer. When I started having problems, I chose Momentum BMW because they are close to my house. My car was in the shop approximately three weeks and our service I started having problems, I chose Momentum BMW because they are close to my house. My car was in the shop approximately three weeks and our service advisor, C.J. Broll called to give us updates almost every day. I was so happy when he called to say he thought the problem had been fixed. I drove about 10 miles and started having problems again. I called C.J. and he was SOOOOO nice. I brought the car right back and he was able to give me the same courtesy car (which I requested) while they continued to work on my car. He continued to give us updates almost daily. When they told me they thought they had the problem fixed, I picked up my car and it had been washed and waxed and looked brand new. I told C.J. he was like family to us now and that we would miss his calls. I have not had a problem since. I highly recommend Momentum BMW. More

Seamless and painless purchase of our Mini Cooper Countrman. This is the second Mini we have purchased from Alex. Meh is very knowledgable and a pleasure to work with. Countrman. This is the second Mini we have purchased from Alex. Meh is very knowledgable and a pleasure to work with. More

Tom is very friendly, professional and always takes time Tom is very friendly, professional and always takes time for his customers. My questions are always answered and every phone call returned. If you Tom is very friendly, professional and always takes time for his customers. My questions are always answered and every phone call returned. If you didn't love the BMW before you arrived at Momentum Southwest...you will after your test drive with Mr. Butcher. Purchasing a car at MSW is a pleasant experience! More

This was not my first time buying a car, but it was my first pleasant car buying experience! Alex F. was extremely knowledgable and non-threatening. He made me feel as though I was important and my busine first pleasant car buying experience! Alex F. was extremely knowledgable and non-threatening. He made me feel as though I was important and my business mattered. He also helped me find a car that was well suited to my needs and my budget, rather than talking me into something I couldn't really afford. I really appreciated that. I highly recommend this dealership and salesman! More

The Service that I always experience at Momentum BMW is always Exceptional!!!! My Service advisor Phong Bui is the BEST!!!!!!!!!!!! I Always ask for him.... always Exceptional!!!! My Service advisor Phong Bui is the BEST!!!!!!!!!!!! I Always ask for him.... More

I'd just relocated from Virginia to Houston and my car-buying experience with BMW Momentum was one of the most beautiful experiences I will always treasure and reference. The Client Advisor, Patrick A car-buying experience with BMW Momentum was one of the most beautiful experiences I will always treasure and reference. The Client Advisor, Patrick Adesuyi is one of the most courteous, professional, and customer-oriented perosn I've met. He went above and beyond to make sure that I got a car that far exceeded my expectations. The general atmosphere of the dealership exudes friendliness and you're treated as if you're the leader of the Free World! This is a great place to start and finish buying a car. No hidden gimmicks, you get the best car(s), at very fair price, and the turn-around time for the whole process is quicker than most other places. I would say just go there and experience it for yourself and especially let Patrick Adesuyi take care of your car-purchasing needs. He's truly a topline but very down-to-earth, customer-focused professional you can always trust. More

I Really enjoyed the customer service of CJ at Momentum I Really enjoyed the customer service of CJ at Momentum BMW at my last visit. I normally do not and will not fill out a survey, but the service was I Really enjoyed the customer service of CJ at Momentum BMW at my last visit. I normally do not and will not fill out a survey, but the service was so impressive and enjoyable, that i actually do not mind taking the time to show my appreciation. Thanks so much for the QUALITY of management on the service side! Very rare to see true customer service! -Chris Wise More

From the day I worked into the showroom, some 12 years ago, have always been treated like a "king" at Momentum BMW in Houston Texas. Tom Butcher, my sales advisor, has always treated me fairly and with r ago, have always been treated like a "king" at Momentum BMW in Houston Texas. Tom Butcher, my sales advisor, has always treated me fairly and with respect. That is why I have purchased 5 automobiles from Momentum and plan on additional purchases in the near future. The service department at Momentum is great too. They only perform the necessary services and always inform you what need to be done and cost before performing the service. The turn-around time is very rapid - I often wait for my automobile while it is serviced. Again, I would like to reiterate how wonderful Momentum BMW is and to especially thank Tom Butcher for ALL of his great advice - for anyone shopping for a new or pre-owned automobile, I would always recommend they first stop-in and request Tom Butcher and get his expert advice. More