Momentum BMW MINI

it was a fantastic experience at the dealership. It was very efficient and very friendly and extremely comfortable. It was very efficient and very friendly and extremely comfortable. More

I have been a Momentum customer for a long time. JW is my advisor and is always very professional and truly knows all aspects of BMW I appreciate him. Kennedy is very organized and professional. Th JW is my advisor and is always very professional and truly knows all aspects of BMW I appreciate him. Kennedy is very organized and professional. The facility is beautiful and again I always appreciate everyone’s helpful demeanor. More

They offered me a great deal on the very first quote. Didn’t have to do that “back snd forth” game with them. Didn’t have to do that “back snd forth” game with them. More

My earlier rating did not mention my service manager properly. Her name is Haidi and she’s awesome❗️👏👏👏 properly. Her name is Haidi and she’s awesome❗️👏👏👏 More

The car I got was good, but the overall transaction and service was subpar and not transparent at all, even after numerous requests for detailed pricing. I was charged $800 more than I expected, as I was t service was subpar and not transparent at all, even after numerous requests for detailed pricing. I was charged $800 more than I expected, as I was told 2 of the fees from the Sales Price would be deducted (they were not). I have a bulleted list of notes of this transaction and the finance office's tactics (I also have notes from 5 other interactions I had with dealers across Houston as I was looking for a new car, all of which were much more transparent). I have called every day since I bought the car and have not gotten through to the sales person, the finance manager or anyone who can support. On top of this, my credit card company called to let me know the card had been charged multiple times for the same charge, suspending my card (extremely inconvenient) and opening a fraud investigation. I don't want to continue calling (855) 645-6452 or the sales person directly and get no response, I would like to quickly resolve this issue and get my $800 back. More

Professional, great communications. Welcoming clean Positive atmosphere The staff showed willingness to help and caring attitude. Welcoming clean Positive atmosphere The staff showed willingness to help and caring attitude. More

Service was good the adviser communicated Very good I nothing else to add to this good I nothing else to add to this More

Great customer service, Nick explained to me all the possible options that I have to get my new awesome BMW possible options that I have to get my new awesome BMW More

Dishonest. Horrible experience. Purchase a $60k CPO BMW sight unseen. Was very specific in my request for pictures of any cosmetic flaws up front. I was to Horrible experience. Purchase a $60k CPO BMW sight unseen. Was very specific in my request for pictures of any cosmetic flaws up front. I was told the car was reconditioned and there was nothing to make it less than perfect. I was very disappointed to find no less than 5 considerable scratches with touch up paint blobbed on by their low quality detail team, and wheels that were spray painted black by one of those low budget back of the lot mobile trucks. I offered to ship it back and eat shipping both ways and they refused to accept the car back. Manager was a complete insensitive bully. Buyer beware. More

Great customer service and excellent cooperation. Love to recommend to my friends. Keep up the good work thanks Love to recommend to my friends. Keep up the good work thanks More