Momentum BMW MINI

Do yourself a favor and go to any other BMW dealership in Houston than Momentum or Max White. I have worked with all of the Houston area BMW dealerships over the years (have purchased 9 BMWs and counting). I Houston than Momentum or Max White. I have worked with all of the Houston area BMW dealerships over the years (have purchased 9 BMWs and counting). I have even bought cars from this dealership in the past and the experience was fine. However, my latest experience was very poor and showed not only poor communication but, more importantly, a strong lack of ethics. Long story short, after already having significant issues with poor communication, this dealership sold a car that I had custom ordered and had waited on for months (a BMW i4) out from under me when it arrived at the dealership, without even letting me know. I was working with Max and had been communicating with him up until the car arrived at the port. When I called to follow up with him to see if it had arrived to the dealership, he told me "yes and it's already sold". He then claimed I had told him I didn't want the car - an absolute lie. As a matter of fact, the last correspondence I have with him was asking him to send me the build sheet for the car, which he did. While I would expect this behavior from a low-end used car lot, I never expected it from a BMW dealership. Not only is this completely unethical, but it left me in a bind as my lease on my current M340i ends on February 5. I then reached out to the GM of the dealership, Tommy Kuranov. After leaving 2 voicemails and an email, I received no response from him. I guess the implicit response is that Momentum doesn't care, even though I have been a loyal customer of BMW for 16 years. I still love BMWs and will continue to buy them, but do not want to work with this dealership again. I only hope that this review can help others to avoid Momentum BMW. There are other great dealerships in Houston that actually want your business. More

Enrique at Momentum made the buying process easy and comfortable. The dealership itself on the other hand could use a bit more personal touch it feels a bit like a supermarket unlike the beautiful BMW d comfortable. The dealership itself on the other hand could use a bit more personal touch it feels a bit like a supermarket unlike the beautiful BMW dealerships of Europe More

The attention to detail, expediency of service and the quality of the sale were outstanding. quality of the sale were outstanding. More

Been satisfied with the performance of BMW. So glad to find an honest and reliable, approachable advisor. I trust BMW. Everyone in the service area are amazing , respectful. So glad to find an honest and reliable, approachable advisor. I trust BMW. Everyone in the service area are amazing , respectful. More

The experience of getting my car serviced at Momentum BMW is always satisfactory. The staff is very friendly. The waiting area is comfortable and open. My service advisor JW Stephens, is thorough in explaini is always satisfactory. The staff is very friendly. The waiting area is comfortable and open. My service advisor JW Stephens, is thorough in explaining any car related issues, and helpful in resolving them. I always feel valued as a customer and would recommend Momentum BMW to my family and friends. More

Once again my service advisor Chef is the reason I will probably buy again with you guys. probably buy again with you guys. More

Courteous, friendly, knowledgeable, and fast service. Only wish they were on the Katy Freeway, closer to my home. Only wish they were on the Katy Freeway, closer to my home. More

Always customer friendly and very knowledgeable about their products. Facility is outstanding and comfortable customer waiting rooms their products. Facility is outstanding and comfortable customer waiting rooms More

Friendly efficient service. My service advisor always keeps me informed about work to be done, both expected and unexpected. I appreciate the team’s thoroughness in their servic My service advisor always keeps me informed about work to be done, both expected and unexpected. I appreciate the team’s thoroughness in their service. More

The service was great. My brother checked the oil, and it was filthy, the cover underneath where the catalytic cover was missing. I would like a complimentary oil change, My brother checked the oil, and it was filthy, the cover underneath where the catalytic cover was missing. I would like a complimentary oil change, and the cover to be replaced. More