Mohawk Honda - Service Center

Car Service We took our vehicle to Mohawk Honda due to a warning light re: gas fuel gage. Come to find out chipmunks had eaten the wires. This was going to be a We took our vehicle to Mohawk Honda due to a warning light re: gas fuel gage. Come to find out chipmunks had eaten the wires. This was going to be an expensive repair and also leaving us without a car for 2-4 days. Brian Peters assisted us with a rental car as well as completing the repairs sooner than expected. He also explained 75% of these claims are picked up by insurance. I told Brian I called the insurance company earlier that day and they told me "animal issues" were not be covered. He encouraged me to contact them again and within 24 hours the claim was filed and we received our money. Brian kept in contact with us as each step transpired. Many thanks to Brian Peters and the other employees of Mohawk Honda Service Department for going above and beyond! More

Ian was beyond helpful, polite and so very professional. Excellent service!!!! He explained everything in detail and did what he said he would to with the utmost kindness! Excellent service!!!! He explained everything in detail and did what he said he would to with the utmost kindness! More

Over all, Experience is very good. Alec is very nice, kind and knowledgeable. Definitely recommend this place for car purchasing. Thanks again for such great service. kind and knowledgeable. Definitely recommend this place for car purchasing. Thanks again for such great service. More

If I could give negative stars on the service department I would. I am never going to Mohawk Honda for service ever again! I’ve been there 2 times for service and both times they messed up my service. Let’s I would. I am never going to Mohawk Honda for service ever again! I’ve been there 2 times for service and both times they messed up my service. Let’s begin with the first visit. One of the things I asked for when making the appointment and arriving for the appointment was a simple oil and filter change. When I got the car back, the oil was not changed and the multipoint inspection indicated the oil levels were good. Two days later my oil light went on and I had to do it myself. On the second and most recent visit, I came in on a wednesday for several services, one being my windshield wipers, as they were working but misaligned. They could not complete this service on Wednesday because they had to order parts, and asked me to come back Friday. Okay. Friday rolls around and I drop off my car before work at 2 pm, and was told I could pick up the car after closing at 8 pm as long as I paid over the phone and had a spare key to unlock it. My service advisor, Gunnar Shifley, said he would be there until 5 and would call me when it’s done. Okay. 4 pm comes on Friday and I am left a voicemail that says the part they ordered is broken and they will have to do it Saturday. I tried to call my service advisor, and was told he left early and wasn’t going to be back all weekend. I understand things happen and stuff breaks, so I said fine I will pick up my car tonight and bring it back Saturday morning before work at 8 am, as they offered me a rental for the inconvenience. 2 minutes after offering the rental on the phone, I’m told by both mike Malone and Ian O’Connor that I should just “pay for an Uber” to get to work instead. I did not pay tens of thousands of dollars for a car just to have to take an Uber for something that wasn’t even my fault! What happened to getting a rental?? Then I was told by Ian O’Connor that he would pay double for my Uber ($20 is nothing to take off the price when you’ve just spent $1,500 and they’re screwing you over and leaving you carless). I was also extremely offended when they said this to me, because you could tell they did not care that they left me without a car at last minute. They then say that the next day they will drop my car off to me at my job when it’s done before 2 pm, which is when I get out of work on Saturday. So 1:40 rolls around Saturday and I was told that there is only one driver, so they will have to have a shuttle pick me up and bring me there. They did not show up to my job until 2:30, not only did I miss a doctors appointment, but I also had to make my SO leave work early to come get me and bring me to get my car because I could not wait. When I arrived to pick up my car, some old guy argued with me about calling me to make sure I was still getting out at 2 to come pick me up, why would my work hours suddenly change out of nowhere? Anyways, the service there sucks, the employees are rude, and they don’t know what the xxxx they’re doing cause I even left a list in my car of everything I needed done because they didn’t do my oil change last time and they STILL forgot to put new wiper blades on after they fixed the wipers. Good luck to anyone else that has to deal with their xxxx. More

Identified and corrected problem with my 2013 Honda CRV. Although not a major problem, Mohawk Honda addressed this problem immediately and professionally. I felt confident that they were not trying to take Although not a major problem, Mohawk Honda addressed this problem immediately and professionally. I felt confident that they were not trying to take advantage of the situation unlike other dealerships that we have dealt with ! Completely satisfied! More

Fast and Easy Buying Experience Mohawk Honda was easy to deal with; great customer service; and made the experience fast and simple. They located the cars that we were looking for a Mohawk Honda was easy to deal with; great customer service; and made the experience fast and simple. They located the cars that we were looking for and had them in stock and equipped with accessories in just a few days. More

Labor charge false I was charged for an hour labor to replace a broken key , I was only at the facility for a 1/2 hour, which is an over charge of 60$ I was charged for an hour labor to replace a broken key , I was only at the facility for a 1/2 hour, which is an over charge of 60$ More

Excellent I highly recommend Mohawk Honda for sales and service. They are extremely helpful and "go out of their way to please you". I would hesitate to recom I highly recommend Mohawk Honda for sales and service. They are extremely helpful and "go out of their way to please you". I would hesitate to recommend Mohawk Honda to anyone looking to buy a car or servicing their vehicle. Best customer service ever!! More

So thankful for service after NYS thruway breakdown My wife and I were towed to Mohawk Honda after a breakdown on N.Y. State thruway. Service advisor Ashley Dobbs was VERY helpful in repairing the vehic My wife and I were towed to Mohawk Honda after a breakdown on N.Y. State thruway. Service advisor Ashley Dobbs was VERY helpful in repairing the vehicle and acquiring a vehicle for use while being repaired. We are both in our 70's and were traveling to Albany from Rochester. We received help and respect and are thankful for the service. If we lived in the area, this would be where we would take our vehicles. Thank you to Ashley Dobbs and the service dealership. It is good to see that there are some businesses that truly have employees and a work environment that provides such care and quality service. Anthony and Kathy Giordano, Conesus, N.Y. More

Working with Evan and the Honda dealership has been an extreme pleasure they did everything I expected I also want to mention Samantha who helped me with my car accessories and Michael in the finance depa extreme pleasure they did everything I expected I also want to mention Samantha who helped me with my car accessories and Michael in the finance department who was absolutely wonderful. I would recommend Honda to family and friends without a doubt. Thank you for everything and I love my car. More