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414 Reviews of Mohawk Honda - Service Center
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April 21, 2015
Nicely pampered I came in to have my Civic serviced and was very happy with the overall experience. The personableness of the staff was the main thing that stood out I came in to have my Civic serviced and was very happy with the overall experience. The personableness of the staff was the main thing that stood out. I didn't feel pressured at all about anything and was even walked underneath my car so I could assess the situation myself. thumbs up More
by Eric Ludovici
Employees Worked With
Jen DiCiero, Nicole Kearbey
April 21, 2015
Warranty and Service Repairs I bought my used Mini Cooperback in May of 2014, and purchased an extended warranty. I brought the car in for multiple engine codes and little power. I bought my used Mini Cooperback in May of 2014, and purchased an extended warranty. I brought the car in for multiple engine codes and little power. Within a few hours I had gotten an update that my car needed a fuel pump and would have to be sent to the Mini dealership to be fixed. I rental car was available for me if I needed it and everything would be covered under the warranty. Awesome!! Then when I went to pick my car up, I asked if wheel bearings were covered under warranty, to my surprise they were. So the car stayed at Mohawk Honda and they replaced the wheel bearing and that was done in two days only because they had to wait for parts to come in. While the Mohawk Honda tech was working on my car he noticed a seal leaking. This would also be covered under warranty but had to be taken back to Mini due to a special removal tool. This took multiple days because keeler Mini sucks and my car didn't get pulled into the garage until three days after if arrived. I have to give a huge shout out to the Mohawk Honda service team, both the tech that made sure the seal got fixed and didn't just fix what was assigned and also Nicole Kearby for giving me a step by step update. She worked diligently to make sure the warranty covered each apprioapriate part. Again thank you Mohawk Hondaa tou More
by Kahutchh46
Employees Worked With
Nicole Kearbey
April 20, 2015
Waited 4 hours for 15 minutes of labor Apparently this is a habit since I've verified it with someone else who took their car in for service. I had an appointment to replace a single tire s Apparently this is a habit since I've verified it with someone else who took their car in for service. I had an appointment to replace a single tire since I had a flat. I was told it would take an hour and twenty minutes to do so since they had to order the tire. So I waited knowing Walmart (which was 1/2 mile down the road) doesn't take reservations and usually takes an hour to do anything. A 20 minute difference wasn't a big deal. I inquired about the progress multiple times and was told "20 more minutes" multiple times after the initial hour (the time i was told it would take for the tie to arrive ). An hour and 20 minutes turned into much much more. FOUR hours after I arrived my car was finally done. One tire. 4 hours. No apology or explanation. Just a "sign here". They did the same thing to another customer of theirs. Very poor customer services. I waited 4 hours so they could charge me 22 dollars. Are they so desperate to make $5.50 an hour? Horrible. DO NOT GO THERE FOR SERVICE! More
by angry101
April 15, 2015
Worst Customer Service High Price Do Not Go There for your vehicle repair or service or to purchase. Lisa Valentino, Katte Lott, worst customer service. This dealer ship very expe Do Not Go There for your vehicle repair or service or to purchase. Lisa Valentino, Katte Lott, worst customer service. This dealer ship very expensive, and if one work need to be "done" they tell you extra work" needed on the vehicle. Looks professional, look at the bill, before you pay, they add, lots of money extra and f orce you to "pay" otherwise they will keep your and put "lien" against it to get the money. Totally unprofessional when it comes to dealing with customers. I took my car there and iit remained there for 10-days and they took lots of money, once I paid the bill, car did not start. Lisa Vlentino asked me "to tow the car " and take it to some place else". Very rude, very rude and service manager, Kate is " Super Rude"Please Do not go there. Take your car some other mechanice or dealer. Thanks for reading. More
by gurya
April 13, 2015
above and beyond The absolute most professional interaction with a service department that I have EVER experienced. When you buy a newer used car, you expect to be tre The absolute most professional interaction with a service department that I have EVER experienced. When you buy a newer used car, you expect to be treated with a certain degree of respect from the dealership that you spent thousands of dollars at. Gerard went above and beyond all of our expectations! More
by Sharnz
April 09, 2015
Never go anywhere else again Brought my daughters Accord for service with Gerard he some important safety things that should be fixed and that my mechanic had failed to see. We di Brought my daughters Accord for service with Gerard he some important safety things that should be fixed and that my mechanic had failed to see. We did some and were going to do the rest. It drives so much better already and I feel my daughter and grandbaby will be safe. I really appreciate him and all he did for us. More
by MyraB
April 09, 2015
Hometown Dealer Came in for a heavy vibration on my vehicle, I was put in touch with Jeremy and he offered to take a test drive with me to try and replecate the noise Came in for a heavy vibration on my vehicle, I was put in touch with Jeremy and he offered to take a test drive with me to try and replecate the noise and sure enough he heard it and got me in the shop right away. Mohawk Honda is a wonderful dealership with some great people, I look forward to seeing Jeremy again for all my future service needs! Thanks again! More
by Mr.Lazaroski
April 09, 2015
Great Service and Staff Brought my car in for a squeaky noise, oil change and tire rotation. The squeak was a known problem per a bulletin and there was no charge. Everythin Brought my car in for a squeaky noise, oil change and tire rotation. The squeak was a known problem per a bulletin and there was no charge. Everything was done very timely and the staff was very friendly and helpful. More
by KathyM
Employees Worked With
Nick Franzese
April 09, 2015
Great experience Gerard is always friendly, knowledgeable, and honest to deal with. Great experience all around. Have always serviced my cars at Mohawk Honda and would Gerard is always friendly, knowledgeable, and honest to deal with. Great experience all around. Have always serviced my cars at Mohawk Honda and would recommend them to anyone. More
by Dateek25
April 08, 2015
Quality Customer Service I've been a multi car customer for 15 years. Today's service appt. and several weeks ago with Nick was a reminder why I keep coming back. Everyone is I've been a multi car customer for 15 years. Today's service appt. and several weeks ago with Nick was a reminder why I keep coming back. Everyone is so friendly and helpful. Nothing else compares. Keep up the good work and the awesome service!!! More
by slazar
Employees Worked With
Nick Franzese
