Mohawk Honda - Service Center

First Lease Went in for service on a 2010 and left with a new lease on a 2015. It was my first time with a lease and they couldn't have been more helpful! Went in for service on a 2010 and left with a new lease on a 2015. It was my first time with a lease and they couldn't have been more helpful! More

Nicole in service was awesome Nicole k in service was extremely helpful, professional and smart. She went above and beyond. She even made sure my son had a place to wait and offe Nicole k in service was extremely helpful, professional and smart. She went above and beyond. She even made sure my son had a place to wait and offered us food. More

knowledgeable assistance While awaiting repair of my '09 CRV and thinking it a good opportunity to look at new vehicles, the sales person who had assisted me six years ago was While awaiting repair of my '09 CRV and thinking it a good opportunity to look at new vehicles, the sales person who had assisted me six years ago was on vacation. No worries! Two young men, Riley and Quinn, helped me locate vehicles on the lots and discussed the various options available in all the models. They were very knowledgeable, helpful, and enthusiastic. With their joint good nature, they helped me sort out what I needed and wanted in a vehicle. Looking for a new vehicle was a very pleasurable experience! More

Excellent Service! I dropped my Pilot off to have after marketing wiring installed to be able to tow. I worked with Kate and Brian and they were awesome! Kate was super I dropped my Pilot off to have after marketing wiring installed to be able to tow. I worked with Kate and Brian and they were awesome! Kate was super accommodating and answered all my questions. Brian checked in with me to verify and make sure he knew exactly what I wanted and needed. The work was completed much faster than I expected! Great service! More

Great Saturday service I can't say enough how easy it was to bring my car in for service on a Saturday. Brian P got me checked in early and was super easy to deal with. I fe I can't say enough how easy it was to bring my car in for service on a Saturday. Brian P got me checked in early and was super easy to deal with. I felt like I was in a restaurant, Brian guided me to the waiting area where I had a cup of dark roast and relaxed. I almost didn't want to leave because I knew I had to go home and do yard work, You really have a nice dealership and service is outstanding! Sincerely, Scott More

Wish I came to Mohawk sooner Advisor Brian Peters took my S2000 in on short notice when every other shop declined to work on it because it was either too low for their equipment o Advisor Brian Peters took my S2000 in on short notice when every other shop declined to work on it because it was either too low for their equipment or they were scared to touch it. Technician Adam Van Zandt owns an S2000 himself and handled everything on their IN GROUND alignment rack. Very hard to find a shop like Mohawk who can easily accommodate low cars. I'll be going straight to Mohawk for everything in the future. Ask for Brian and Adam when servicing your S2000, or any Honda that means a great deal to you. There are very few people I trust wrenching on my car, but I trust Adam 100%. One of the best dealership experiences I've ever had. More

Great Service! I purchased my Honda Civic at Mohawk Honda and have it serviced there. I recently brought it in for a routine service and for new tires. Nick, the s I purchased my Honda Civic at Mohawk Honda and have it serviced there. I recently brought it in for a routine service and for new tires. Nick, the service rep, was excellent. He was attentive and discussed options, made a good recommendation for tires. I love the transporation service so that I can leave the car and go to work and then get picked up. Overall, great service. More

60,000 mile service I brought my 2004 Civic Hybrid in for service and was treated with respect and courtesy by everyone. Tom Perillo was very helpful in answering my many I brought my 2004 Civic Hybrid in for service and was treated with respect and courtesy by everyone. Tom Perillo was very helpful in answering my many questions and explaning the service to be done and also explaning what was done. Tom also had Patti Ferris-Kiskis talk to me about the cars hood which needs replacing. A thank you also to Rob who did the service itself. It is a thirty five minute drive to Mohawk Honda but I will not take my car any where else. Thank you for such professionalism in your work. More

Professional integrity exceeded expectations at Mohwak Honda A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minut A few weeks ago, I came to Mohawk Honda with an issue dealing with a key that was stuck in my ignition. I tried every possible method for thirty minutes to take the key out as, and I finally made the call to Mohawk Honda in Scotia, NY. They were closing in twenty minutes and said feel free to come in and we can try to help you out. Typically, when a business is approaching their closing time, they advise people to come back the next day. The stigma associated with car dealers is that they are always trying to make a sale, and every customer is a number, not the case here. This wasn’t the feeling I received when I arrived ten minutes before Mohawk closed and was approached by a very concerned employee that completely took over the issue and gave us information on how to deal with the issue at hand. This young lady introduced herself as Lindsey Haraden, with brilliant interpersonal communication skills. She was very warm and courteous and was willing to get in the drivers sear and try and take out the key stuck in my ignition. Although her original position was sales and leasing consultant, I sensed no reluctance from her even though her expertise wasn’t in parts or service. On her first try, she put the car in park and the key slid out of the ignition with no issue. She diagnosed the issue by stating we should get a factory key because the one I was using was a duplicate that was cut at Wal-Mart which may have been cut incorrectly and gave me so much trouble. I was concerned about the price of a factory key because I received a quote for over $150.00 over the phone, and she quickly said that doesn’t sound correct, it should be no more than $10.00. I was completely shocked because the general ideology of a business, especially a car dealership is to generate as much revenue as possible, and this very concerned associate completely calmed me down the news of the new price disparity. I mean I was happy to pay $10.00 after thinking it was actually over $100.00. Lindsey walked me in and took me to the parts department where me met another great associate by the name of Anita Pietrzak whose title was retail parts manager. She was equally brilliant in the exceptional customer service I received and even gave me greater news about the price of the key, which costs me $5.99 after taxes! I felt bad she had to stay after because the business was already supposed to be closed, but Anita kept insisting it wasn’t a problem and treated me as the number one priority. Along with making the factory key for the 2000 civic, Lindsey and Anita engaged in interesting conversation with me to make the visit there even more pleasant. In my time dealing with customer service and dealerships in general, this was the first time I ever felt such a warm welcome and expedited service. I highly recommend this dealership to anybody even considering leasing or buying a new or used car. Even if you have no intention of buying any products, just go in to their branch and get a chance to experience genuine quality customer service, which separates them from any competition because you can purchase a car anywhere, but to be treated with so much compassion and empathy no matter what financial or mechanical issue your having, the difference will proven and it shall prevail. These two associates were phenomenal and took initiative immediately upon my arrival, which clearly demonstrates dedication, support and teamwork. It was a spectacular interaction that I hope can be replicated with every visitor there. Along with staying after their work hours and taking time out of their busy schedule to accommodate a customer with a 15 year old Honda Civic (but was treated as if I had a 2016 civic), and giving me the most attention oriented customer service and the best price for a factory made key, these Mohawk Honda personnel should be the model for the blueprint of what customer service should be like for any car dealership. After going above and beyond their expected job duties, they informed me about the referring program. If I refer anybody I know to buy or purchase a vehicle from their dealership, I can make $100.00 for every reference! That made my trip even more exciting, because we all know somebody looking for a dependable, most fuel efficient vehicle with greater features like the new 2016 Honda Crosstour featuring Honda LaneWatch, which helps reduce your passenger-side blind spot and covers nearly four times more area than looking out the passenger-side mirror alone (EX-L and V-6 models) Every 2015 Honda sold in the U.S. comes equipped with a standard rearview camera. We should all be concerned because the overall approach is that Honda’s purpose in not only to make reliable vehicles, but to also reduce pedestrian injuries. The majority of the cars purchased in my family were either Honda Civics or Accords. Most recently, I had a 2005 Honda Civic LX which had over 328,xxx miles before I decided to sell it. Clearly for a vehicle to function you must maintain it properly with oil changes, and mechanical attention. It’s empirically proven that Honda’s outlast almost every other make and model on the market, so give yourself a break and check out Mohawk Honda in Scotia, New York. My hopes for you get a chance to experience Lindsey and Anita’s professional artistic integrity which is by far the most superior amenity which will potentially be accompanied by actual product of a Honda once you make the only commitment that makes sense for your future. Sincerely, Daniel More

Service Department at Mohawk Honda is excellent. I had the occasion to visit the Service Dept. at Mohawk Honda on two occasions because my CRV battery was dead along with other problems. The first t I had the occasion to visit the Service Dept. at Mohawk Honda on two occasions because my CRV battery was dead along with other problems. The first time, Jeremy Ecker took care of me and he was very efficient and knowledgeable. More work had to be done, so it was returned. On that occasion Brian Peters took care of me. Again I was totally satisfied with the Service Dept. Brian was helpful and polite and my problems were solved. I would recommend Mohawk Honda Service Dept. to anyone. More