Mohawk Honda - Service Center

Service advisor Nicole Kearney Monday morning all the warning lights on the dashboard of my 2015 Honda Fit lit up like a Christmas tree. We had driven the car over the weekend so i Monday morning all the warning lights on the dashboard of my 2015 Honda Fit lit up like a Christmas tree. We had driven the car over the weekend so i was totally confused and a bit worried about exactly what could be wrong. I called Mohawk Honda (where i bought the car - another tremendous experience) and they told me to bring it in and they would take a look. Driving to the dealership was totally uneventful so I was pretty sure there would be no major issues. Boy was I wrong! I was met by Serivce Advisor Nicole Kearney and told her what I could about the problem. She took my number and said she would let me know what the problem was as soon as she knew. Off to work I went. I received a call later from Nicole with news I wasn't particularly happy to hear. She did a great job of handling a disgruntled customer. The problem involved a cylinder and valve. I know nothing about cars but I knew that wasn't good. They did the replacement and adjustment. It did not solve the problem. Next, all I could hear was something about the fuel injectors. Now, I know that is really serious. I asked about our extended warranty. Would they pay for this repair? Nicole was already in touch with them and waiting for a call back. Next bad news - the parts wouldn't be in until Tuesday morning. Mrph. Another grumpy response from this customer. Nicole was the consummate professional. She assured me that she would contact me as soon as she had any news. Tuesday morning comes and I am really anxious. Fuel injector... isn't that synonymous with really expensive? Nicole finally called me around 1:30 pm. All was fixed - yay! The exteneded warranty covered the fuel injector repair but not the valve repair. So, bottom line, what could have cost over $1200 was now $158. That girl is fantastic! Despite my grumpy attitude, she remained totally professional and understanding of my angst and crabbiness. I am all about customer service. I am telling you, Nicole and Mohawk Honda provided exemplary customer service. This, however, is something I have come the expect from them. We have purchased 3 Honda's from Mowhawk and I can say it has been a series of wonderful experiences. Keep up the great work! Nicole - you are awesome!!! Thanks for everything!!! More

Welcoming, comfortable. I went in for my car service and the service advisor was very helpful with all my questions. Even at the end of the service when I needed him to make I went in for my car service and the service advisor was very helpful with all my questions. Even at the end of the service when I needed him to make a quick change we was right on it and helpful. More

Always a good experience Anytime I am at Mohawk Honda in Scotia, NY for service on my vehicle I have had a positive experience. Everyone is very friendly and polite, they are Anytime I am at Mohawk Honda in Scotia, NY for service on my vehicle I have had a positive experience. Everyone is very friendly and polite, they are all knowledgeable in their jobs. My vehicle is always ready on time or sooner. The same holds true when I go there for a new vehicle. This is my third Honda CR-V and I have been very pleased with all my vehicles. I lease my vehicles and that has worked out very well for me. I highly recommend Mohawk Honda of Scotia NY. they know their stuff and go out of their way to make it a positive experience no matter what reason you are at their facility.. More

Customer safety I would highly recommend Mohawk Honda for its Sales and Service. very knowledgeable of the vehicle I brought in for service. the details of the serv I would highly recommend Mohawk Honda for its Sales and Service. very knowledgeable of the vehicle I brought in for service. the details of the service are discussed before the work started. I am just speechless for how well I was treated. Its a place where Customers are #1 . More

It was great Comfy chairs in the waiting room and nice people all around. I had a service plan so my oil change and tire rotation was free which always makes me a Comfy chairs in the waiting room and nice people all around. I had a service plan so my oil change and tire rotation was free which always makes me a happy customer. More

Integrity, Honesty & Ultimate Customer Service A few years ago, my wife and I were in the market for a later model pre-owned car. The experience around the Capital District in NY was depressing to A few years ago, my wife and I were in the market for a later model pre-owned car. The experience around the Capital District in NY was depressing to say the least. That is, until we came to Mohawk Honda. The salesman found financing with no problem and there wasn't any pressure, nonsense or sleaze.... Fast-forward to 2016, the car, a 2008 Accord, started making a screech noise at cold start up. I called the service department and they took care of it, no charge!....a six hour engine repair job, no charge, parts and labor included! I have sent others here, before today's experience, just based upon the great way we were treated during the sale process. Everyone in our region should give them a try when looking for a new or pre-owned vehicle. Sincerely & gratefully, Frank & Sheila Torncello More

Service I love the service part of this dealership. They had no opening and I told them I was leaving in three days for a cross country trip and I needed to g I love the service part of this dealership. They had no opening and I told them I was leaving in three days for a cross country trip and I needed to get this fixed as soon as possible and they got me in the next day even though they were completely booked up. Bridgette is wonderful, very funny and makes you feel like family. More

Service above and beyond expectations! My battery died with no warning and I was only about 1 mile away from Mohawk Honda. I'm a health care professional who needed to be at my next clinic My battery died with no warning and I was only about 1 mile away from Mohawk Honda. I'm a health care professional who needed to be at my next clinic in one hour. I decided to call the service department to see if they could help. Best decision ever! Doug Glass came up with a solution that not only started my car, but got a new battery installed in record time. I was only 5 minutes late to my next clinic. Thank you, Doug, for making an excellent service opportunity out of a car breakdown! More

They make me feel important. I've been going to Mohawk Honda for years and their perfection is proven in their customer service. Even though I came in today for an inspection, I w I've been going to Mohawk Honda for years and their perfection is proven in their customer service. Even though I came in today for an inspection, I was asked if there were any other potential issues they could lool into. I didn't need to, because Hondas have been the best cars I have ever owned. In fact my whole family drives a civic. More

Service Department Nick Franzese was a used help with my CRV visit. It needed some unexpected work and Nick made sure I got the best price and the work was done quickly. Nick Franzese was a used help with my CRV visit. It needed some unexpected work and Nick made sure I got the best price and the work was done quickly. More