Mohawk Honda - Service Center

Service of Lisa Valentino and Norm Norm is great auto tech. He did a fine job on my car---to my high expectations, no less!. But Lisa helped me with an awkward situation. She handled Norm is great auto tech. He did a fine job on my car---to my high expectations, no less!. But Lisa helped me with an awkward situation. She handled the situation pleasantly, with promptness, knowledge and confidence. I felt more comfortable after I spoke with her. I have known Lisa for years and she has always willing to help and find out the facts of my concern and give me a reasonable explanation (she is one of the reasons I go to Mohawk for servce rather than Keeler, Lia or Saratoga) Her promotion to manager was well deserved. She is truly a Mohawk Honda kind of person, that is a person you can count on to assist you in the best way possible. Way to go Lisa--enjoy your little girl! More

Service Center - Honesty Purchased and serviced a new 2012 Honda Pilot from Mohawk Honda as I knew and trusted a salesman that has since left and moved. The experience for the Purchased and serviced a new 2012 Honda Pilot from Mohawk Honda as I knew and trusted a salesman that has since left and moved. The experience for the next few years was great. A few years down the road an MXP salesman began to call and pester regarding upgrading our Pilot. This lasted for about one year until I had to advise the salesman to cease calling. I requested to speak with a manager with no luck. I have stayed away from Mohawk Honda for the next 3 years. That was until yesterday April 28, 2017 when I was forced to visit the service department because of a used 2007 Civic I purchased for our son. I had a few issues and a recall that I had to take care of. I was so impressed with Brian Peters from the Service Department, his sincerity and honesty that I may just return for our next new car purchase. More

Another great service visit Nicole did a great job of getting a copy of my key made faster than the promised time. I always receive awesome customer service each time I bring my Nicole did a great job of getting a copy of my key made faster than the promised time. I always receive awesome customer service each time I bring my Odyssey in. More

Prompt! Entire staff...very friendly. Your Service Advisor, Jenny Estrada was extremely helpful, knowledgeable, friendly and very sweet! Everyone needs a person on their staff to be all Your Service Advisor, Jenny Estrada was extremely helpful, knowledgeable, friendly and very sweet! Everyone needs a person on their staff to be all of the above!! Excellent Customer Service. More

Efficient, fast and friendly! Although the service shop did not seem busy at the time (Tuesday 7:45 am) Nicole and staff immediately initiated the process, covered the items that n Although the service shop did not seem busy at the time (Tuesday 7:45 am) Nicole and staff immediately initiated the process, covered the items that needed attention, and a smooth transition to getting the rental car - which was parked and waiting right in the service garage - a nice feature. Everything taken care of in one spot. NO waiting! Nicole was extremely friendly and helpful, too! Regards, Steve F. More

great service Had my Honda S2000 serviced this past week. Want to give a great report and shout out to Travis and NICK IN THE service dept. Excellent work, diagnosi Had my Honda S2000 serviced this past week. Want to give a great report and shout out to Travis and NICK IN THE service dept. Excellent work, diagnosis and execution on my car. Professional, quick turn around and excellent communication. They have made me a Mohawk Honda man!!! More

service i needed an oil change on my honda odyssey. Nichole Kerbey was my service adviser. She went way out of her way to make things easy. She sent a driver i needed an oil change on my honda odyssey. Nichole Kerbey was my service adviser. She went way out of her way to make things easy. She sent a driver to drop off my van, have a 2year old to keep happy. :)) thank you Jim was who Nichole sent. Jim is very professional and nice to talk to. thank you!! More

Prompt Professional Personable I brought my Pilot and Acura in for repairs on back to back days. I was promptly greeted both times by a service advisor, Nicole Kearbey .She promp I brought my Pilot and Acura in for repairs on back to back days. I was promptly greeted both times by a service advisor, Nicole Kearbey .She promptly greeted me, took down the information, and attentively listened to what I had to say about my vehicles. I am thankful to find a dealership that employs an individual which is both professional and personable. Mohawk Honda is lucky to have Ms. Kearbey as the first point of contact. I will continue to have my vehicles service at Mohawk Honda. -K. Adams More

Passenger airbag recall Got the recall in the mail at 1pm when down to dealer soon after. Walked in to schedule recall and Lisa Valentino said bring it in now. Great quick se Got the recall in the mail at 1pm when down to dealer soon after. Walked in to schedule recall and Lisa Valentino said bring it in now. Great quick service from both of them. Quick service and said store was dog friendly, she was happy to be with me. More

Recall repair I just wanted to let you know that my service advisor, Nicholas Franzese is an exceptional employee. While my Honda-CRV was there for it's recall rep I just wanted to let you know that my service advisor, Nicholas Franzese is an exceptional employee. While my Honda-CRV was there for it's recall repair today, (March 2) he came to several times with other issues that were found on my car that needed attention. Each time Nick came to me with the sad news he was pleasant and regretted having to tell me it was going to be an expensive day. Each time it added hundreds of dollars to my bill. But I have to say the way he handled each "bad news moment" was commendable because he showed kindness and was understanding towards my feeling of "OH, boy, what now". I drove away feeling that, even though I ended up spending a small fortune, that I wasn't even remotely expecting, it was all OK. I know my vehicle is safer than it was when I drove in. I will be moving out of state in a couple weeks and I have peace of mind knowing my long drive ahead will be safer because of the service my car received today. I called and spoke to one of the service managers about Nick. I wanted you to know that I would certainly expect him to be considered for an employee of the month. Please extend an extra "Thank You" to this fine employee. He adds to the positive reputation of Mohawk Honda. You can be proud he is part of your dealership. Sincerely, Gail Cole More